TECHNICAL SKILLS:

Networking/Systems: Data Center, Patching, Cross - connects, MDF/IDF, Patch Panels, Rack/Stack, NOC, WiFi, Cisco IOS port-security, iLO, Wireshark, TCP/IP, DNS, DHCP, FTP, SSH, System Center 2012, WSUS, Blackberry MDM, Sophos Antivirus, Linux, Solaris, Sharepoint 2016, Hyper-V, Citrix Xenapp 7.x, DISM, Microsoft Deployment Toolkit, Windows Server 2008/2012, Lansweeper, Redbox, IPC, iMarket, Cloud 9, Mimecast, Cisco UCS

Hardware: Cisco 4500, 3550, 3750, 2960, Stackwise, HP Proliant DL380s, Tape libraries, BT Turrets, Cisco VoIP Phone 7961

Programming: Experience with JAVA, C#, HTML, CSS3, Powershell

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

IT Analyst

Responsibilities:

• Maintain and support data center, workstations, applications and BT trader turrets.
• Assisted in new data center relocation and BT turret system projects.
• Installed, patched and diagnosed new production data center equipment.
• Work closely with senior network engineer in testing and troubleshooting copper/fiber cross-connects.
• Report all turret direct line faults to IPC, iMarket, Cloud 9 and ensure resolution.
• Create trouble tickets and partner with London to resolve complex issues that required escalation.
• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
• Deploy application packages and build/replace workstations using SCCM 2012.
• Provide ongoing user support with Redbox, Mimecast Citrix and Cisco UCS Manager.
• Research and modify PowerShell scripts to help with user/workstation administration as needed.

Confidential, New York, NY

Systems Engineer

Responsibilities:

• Create application packages and deploy using SCCM 2012 and Lansweeper.
• Developed a web application using Visual Studio 2012 to keep track of laptop/iphone loaners.
• Participate in SharePoint development projects by migrating and modifying web parts as needed.
• Reduced the time to setup a new PC system using Microsoft Deployment kit.
• Administer and publish applications using Citrix XenApp 7.x.
• Integrated SMS text alerts using SCOM 2012 and Multitech iSMS.
• Technical lead for Windows 10 migration project.
• Reorganized entire asset management and network inventory with Lansweeper.
• Monitor daily threat logs and Windows updates and remediate possible security holes with Sophos and WSUS.
• Provide ongoing support to senior systems engineer with documentation and purchases.
• Created and maintain Windows 7 and 10 image for HP SSF 7900/8100/800 models.
• Administer Symantec Backup Exec 12, DLT tape rotation and ensure backup jobs are completed.
• Improved copier costs by renegotiating lease which gave the firm over 40% in savings.

Confidential, Lyndhurst, NJ

Desktop Engineer Consultant

Responsibilities:

• Performed deployment testing for a 35,000-client Windows 7 migration project.
• Responsible for documenting deployment strategies and fixes to compatibility issues with Windows 7.
• Took ownership of ticket management queue and supplemental Windows 7 migration related projects.
• Troubleshoot, modify and schedule software packages using Symantec Management Console 7.1.
• Administered an existing Altiris Notification and Deployment console.
• Provided direction and training to desktop support analysts.
• Ensured all projects, change management and client incidents were recorded using HP Service Management.

Confidential, New York, NY

Desktop Engineer

Responsibilities:

• Worked with desktop engineering on the Altiris platform and software packaging.
• Improved trade floor application support by automating software installations and document procedures.
• Diagnosed and resolved complex application issues with market data and network engineers.
• Provided network support for desktops and laptops in a Windows XP/7 and Office 2010 environment.
• Documented incidents with ITIL-based Maximo service desk management tool.
• Created custom scripts, Altiris reports and worked with software vendors on packaging solutions.
• Monitored data center, disaster recovery, Linux servers and Cisco hardware.
• Assisted network team with port security and assignments on Cisco switches.
• Participated in Windows 2003/2008 Active Directory restructuring.
• Performed user acceptance testing of trading applications using Windows 7 64-bit with HP z600s and z210s.
• Used Symantec Endpoint Protection to create custom reports on hardware inventory and virus threat status.
• Followed company policy on mailbox creation using Exchange 2003 console.
• Troubleshoot and resolve connectivity issues with remote clients using Cisco VPN client.

Confidential, New York, NY

Support Consultant

Responsibilities:

• Provided technical support during the integration of Merrill Lynch to the Confidential environment.
• Application support for Bloomberg, Reuters Power Plus Pro, Toad, Oracle Java Portal, Martini, Loanet.
• Regularly updated and pushed packages to workstations using a Tivoli Endpoint System Management Tool.
• Troubleshoot and resolved break/fix issues by telephone, remote or direct end-user support.
• Ensured that all service incidents were recorded in Maximo.

Confidential, Kearny, NJ

Senior Desktop Support

Responsibilities:

• Technical lead for all information technology projects in a satellite office consisting of 300+ clients.
• Reduced network operations and desktop downtime by 50% for ongoing trade show events.
• Administered Active Directory, File/Print Sharing and DHCP/DNS according corporate standards.
• Ensured tickets and change requests followed ITIL best practices using Alloy Navigator ticket system.
• Maintained installation and configuration of flagship Oracle 9/JAVA service desk application.
• Used VMware to test new Windows service pack updates against propriety retail software.
• Processed backup tapes using Symantec Backup Exec and coordinated with Iron Mountain.
• Participated in the user acceptance testing for Timelink biometric clock rollout.
• Performed system testing, upgrades, troubleshooting, documentation and root cause analysis.
• Documented hardware and software inventory and keep track of equipment retirement and refresh.
• Provided support for mobile devices, Cisco VoIP phones and Mitel console.

Confidential, New York, NY

NOC Technician/Trade Floor Support

Responsibilities:

• Served as technical lead for market data applications, data center and back-office operations.
• Managed on demand solutions for trading groups requiring latest hardware, market data applications and networking services.
• Worked extensively with market data vendors and network engineers to provide a latency free wireless trading environment.
• Enabled/disabled switch ports and applied port security as needed on Cisco 2900/3500 series switches.
• Ensured mission critical UNIX back-office operations processed overnight.