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Software Engineer/systems Analyst Resume

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Atlanta, GA

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PROFESSIONAL SUMMARY

  • Over 15 years of experience in HealthCare Industry in support of Electronic Health Records, Electronic Practice Management, Document Management Systems and Electronic Scheduling Systems.
  • Areas of expertise include legacy support, system analysis, workflow analysis, template builder/developer, user training, Go - Live Support, Practice Management building and developing.

PROFESSIONAL EXPERIENCE

Senior IT Analyst/Consultant

Confidential, Oakland CA

Responsibilities:

  • Provided support for client’s Confidential environments
  • Monitored and worked support tickets
  • Performed troubleshooting and resolution for user issues related to EHR, KBM Templates, Custom templates
  • Developed custom templates for multi-specialties including Oncology, Palliative Care, Cardiology, Endocrinology, Rheumatology, Nephrology, ENT, Neurology, Neurosurgery, Podiatry, Orthopedics, Plastics Surgery, Breast Surgery, Pulmonary, Gastroenterology, Anti-Coagulation Clinic, Patient Navigation, Behavioral Health, Pain Management, etc.
  • Developed custom documents within the environment for multi-specialty
  • Provided remote training for end users
  • Provided on-site Go-Live elbow support for staff and providers
  • Created SQL Queries and executed to gather report data

Senior Consultant

Confidential

Responsibilities:

  • Performed successful upgrades to Confidential version 5.8
  • Performed successful upgrades to KBM 8.3
  • Template Development within 8.3 for customized workflow
  • Created Custom templates for Patient Portal
  • Created Custom workflow templates within the 8.3 KBM to look and feel for better flow of the practice
  • Built custom templates and documents as needed for practices
  • Meaningful Use attestation - assist in reporting and attesting
  • Performed training for Go Live support for upgrades and changes
  • Performed troubleshooting and resolved issues related to EHR templates
  • Performed patient portal installations, modifications and set up
  • Successful conversions to ICD10

Senior Consultant

Confidential, Atlanta GA

Responsibilities:

  • Monitored day to day support tickets
  • Performed troubleshooting and resolution for user issues related to EHR, KBM Templates, Custom templates, EPM and EAS
  • Developed OBGYN, Pulmonary, ENT, Pediatrics, IM/FP, Bariatric, Rheumatology, and General Surgery templates to suit organization workflow
  • Performed Go-Live support for EHR/EPM practices
  • Managed and set-up of BBP jobs for reports, statements, billing, letters, etc.
  • Managed SQL queries to identify problems and SQL extraction for reporting purposes
  • Performed successful KBM and Version Upgrades
  • Participated in provider meetings on a weekly basis to resolve issues in HER
  • Implemented payment automation of lockbox payments with bank and EDI vendor
  • Implemented two EDI vendors for ERA Payments
  • Implemented multiple collection agencies
  • Updated CPT4 and RVU updates
  • Integrated outstanding balance display for multiple medical records system through vendor
  • Implemented integrated collection agency with multiple vendors
  • Provided sole Confidential support for over 2 years while working down A/R and sun-setting product.

Confidential - Atlanta, GA

Software Engineer/Systems Analyst

Responsibilities:

  • Maintained and developed our Confidential custom EMR and our EPM/EAS/ICS
  • Performed IT support for the practice and developed and maintained custom templates and Knowledge Base Templates
  • Implemented Communications services interface for e-prescribing and formulary checks
  • Implemented two-way calling interface for Appointment Reminders
  • Managed Rosetta HL7 interfaces with internal lab information systems, outside reference labs, and outside drug suppliers
  • Managed and implemented training and go-lives of Electronic medical records system and enterprise practice management system for multiple practices across the Southeastern United States
  • Developed and maintained complex scheduling system (EAS) for over 35 offices, 40 physicians, and 70 mid-level providers
  • Helped develop, set up and implement EPM for our ASP clients
  • Helped develop and set up printer settings, forms, electronic claims files for the EPM system
  • Helped set-up Confidential BBP, ICS for our ASP Clients
  • Managed Helpdesk for over 600 users
  • Identified, addressed and resolved hardware issues on computers, monitors, laptops, printers, routers, switches, digital phone systems and Cisco VOIP systems
  • Developed and maintained company Intranet site
  • Developed, proposed, and implemented plan to improve after-hours telecommunications and significantly reduce telecommunications cost
  • Managed and coordinated with offices, leasing company and staff quarterly replacements of equipment with minimal disruption to staff and patient flow
  • Managed inventory on 1000+ pieces of equipment
  • Managed and coordinated clinic moves and new installations to minimize clinic downtime
  • Managed implementations of new offices and office moves quickly and successfully
  • Coordinated with low voltage contractors, architects and electricians on existing and new location needs and connectivity

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