SUMMARY:

• Enthusiastic and highly skilled individual with diversified experience as Automation, Quality Assurance Analyst/ and Performance Tester.
• Experience includes Requirement Analysis, Manual Testing and Automation and Quality Assurance of Client/Server and Web based applications.
• Well - versed in running various kinds of tests including Functional Testing, System Testing, Integration Testing and Regression Testing for Web and Client/Server Applications.
• Good experience using automated tool, Selenium IDE & Webdriver, IBM Rational Functional Tester, HP LoadRunner and Unified Functional Tester (QTP/UFT).
• Experience planning QA Strategy, setting up the environment for testing applications being a self-starter, motivated team player.
• Experienced in Web Performance test and Load Testing using HP StormRunner Load.
• Excellent working knowledge of designing and implementation of all QA test strategy plans and automated test solutions for client/server and Web applications.
• Expertise in problem solving and bug tracking using bug tracking tools such as Jira.
• Very strong knowledge of relational databases (RDBMS) such as Oracle, SQL Server and MS Access as well as good understanding of NoSQL database (Cassandra).
• Good knowledge in writing SQL and CQL queries.
• Good Knowledge of programming languages like C, C#, Java, SQL to debug and execute Load runner scripts.
• Committed team player with multitasking capabilities, Excellent interpersonal and human relation skills. Strong communication skills both verbal and written, with an ability to express complex business concepts in technical terms and ability to learn and adapt to new technologies.
• Ability to meet deadlines and handle pressures coordinating multiple tasks in the project environment.
• Have the flexibility and versatility to adapt to new environments and work on multiple projects.
• An efficient self-starter and quick-learner with effective interpersonal and negotiation skills.
• Skilled in cultivating positive relationships with clients, colleagues and project teams.

TECHNICAL SKILLS:

Testing tools: IBM RTC, IBM RFT 8.6,, HP ALM, Selenium Webdriver,LoadRunner 12.53, StormRunner Load, QuickTestPro (UFT),SOAP UIScripting Languages: Shell script, VB scriptBug Reporting Tools: HP Quality Center, JIRA

Environment: s: Windows 2008/95/98/ NT/2000/XP, Unix, Linux, AIX,JBOSS

Programming Languages: C, C#, Java, VB, SQL

Frontend tools: MS Visual Basic, MS FrontPage, Dream weaver

Databases: Cassandra, MS SQL Server 2007, MS Access-2000, DB2, Oracle

Web Technologies: and Scripting HTML, XML, ASP, .Net, JSP, VBScript, JavaScript, FLASH Viewer.

Other: Software's Working Knowledge of SAP, Adobe PhotoShop, MS office

Browsers: Internet Explorer, Microsoft Edge, Mozilla, Chrome, Safari SDLC Waterfall, Agile

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio TX

Test Engineering Analyst

• Participate in daily standup calls as well as Knowledge Transfer calls to learn new system and testing process
• Review requirement matrix and create test cases, test scripts and test data
• Contribute in data migration (ETL) effort
• Execute tests and log defects in IBM ClearQuest
• Confidential & USPS projects - Have performed both automated and manual testing using testing tools including HP ALM (Quality Center), IBM Rational Test Manager to create/ manage test cases and used Jira to log defect.
• Agile environment - This is my 3rd project working in agile environment - two weeks of sprints, first week is to go over user stories with the BA and Developers, the developers work on the stories and testing is performed in the second week. Agile tool used: Rally and VersionOne.
• Selenium - Have used both Selenium IDE and Webdriver to automate test cases - automated internal applications user interface as well as public facing websites.
• SDLC - Have a very good understanding of SDLC process. Have been involved from gathering and analyzing the requirements to design and development of the application.
• Release Management: Have worked closely with Release Management and have been involved in the process of managing, planning, scheduling a software build through different stages and environments; including testing and deploying software releases
• C# - Have a good experience with C# language - used C# to develop automated scripts using Selenium Webdriver
• Java - Have a good understanding of JAVA language - used JAVA to develop automated scripts using Selenium Webdriver.
• XML/API testing - Have dealt with XML on both Confidential and USPS project - using an in-house tool, generated XML's and reviewed and analyzed for accuracy of data.
• Exposure to web services and API testing - Have done webservice testing using SoapUI tool.
• Jira - Used Jira on both Confidential and USPS project to log defect.

Test Engineering Analyst

Confidential

• Was given the task to quickly learn and apply the concepts of Cassandra database
• Understand and take ownership of the user stories dealing with Big Data
• Prepare test case and test scripts to cover the user stories for both front-end and Backend testing
• Train the junior testers on functional testing concepts and help with the test scripts
• Execute tests and log defects using HP ALM
• Running SQL/CQL queries against Oracle and Cassandra databases to cover Backend testing
• Added value by becoming SME in running the ingestion processes and trouble shooting

Test Analyst

Confidential

• Internal Employee Portal: Automated project specific web application (.NET) using IBM Rational Functional Tester as well as created a detailed user guide for the automation frame work used.
• Made Recombination to use Selenium Webdriver due to limitation of RFT framework
• Automated using Selenium Webdriver web application as well as connecting and querying the database.
• Provided support to the Clients in using and troubleshooting Selenium
• Confidential - Portal: Automated registration process, which includes some complex scenarios
• Confidential Application: Staffed as a surge support and helped the QA team meet the deadline in the fast - paced project by supporting team in data prep, generating xml data files using an in-house tool, writing a guide and training team members on how to use the tool, SOAP UI test including writing API calls as well as creating test cases using IBM Rational Quality Manager
• Exempt Organization Filing: Helped plan and create test cases, test scripts, test data and execution of the functional tests as well as automated regression test scripts using Selenium Webdriver.
• Assisted Application Developers and technical support staff in identifying and resolving defects.
• Created LoadRunner scenarios and scheduled the Virtual Users to generate realistic load on the server using StormRunner Load.
• Gathering the Test Input data. Test Input data includes Pre-condition, Test Input, Test Result, Test Regression data.
• Planning of Test Strategy on how to automate the testing. Selecting the Test Cases for Regression testing and automating the Test Cases using VuGen.
• Operations and Maintenance: Served as a SME for one application and provided exceptional support in maintaining around 30 different applications. Added value by offering additional support in interviewing new candidates, training new joiners, create team documents, assisted team Manager in creating monthly status reports and communicated with clients on manager’s behalf. Aug 18, 2014 QTP Online Training
• Attended a Webinar to learn and refresh QA automation skills

Confidential,Houston TX

Customer Support

• Consistently praised for assisting novice computer user to navigate web based applications
• Effectively troubleshoot connectivity issues
• Log and track calls using a web based ticketing system

Confidential,Herndon,VA

Software QA Tester Trainee

• Developed following skills during training
• Iterative, Waterfall, Agile (Scrum) and RUP Methodology
• Manual Testing and Automated Testing
• Test strategy, Test plan, Test cases, Test Scripts and Traceability Matrices
• Integration, System, User Acceptance, Regression, Front End and Back End testing, Black box and White box, Functional and Non Functional testing
• Following tools were covered during training
• QTP, Quality Center, Load Runner, WinRunner, Selenium, SOAP UI, FitNesse, Test Director, Clear Quest, MS Visio, Star UML, Crystal Reports, ETL-INFORMATICA, Toad

Confidential, Houston TX

Customer/ Tech Support

• Deliver outstanding performance by handling customer inquiries, billing questions and complains
• Managed a high-volume workload in a timely manner
• Added value to business by providing excellent tier 1 trouble shooting by effectively diagnose and solved complex device related technical issues, and resolved most device issues without escalating to tier 2 tech support

Confidential,Houston TX

Test Scorer

• Evaluated and scored the State Tests for MD and AR schools

Confidential,Houston TX

Telephone Customer Service Rep

• Increase the customer experience by providing information on new products and services through up selling opportunities.
• Deliver excellent customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.

Confidential, Houston TX

Assistant Manager

• Introduced procedures for daily operations
• Revamped customers database for better efficiency
• Respond phone calls and processed orders
• Streamlined warehouse shipping
• Created and printed invoices and reports implemented strategies for controlling inventory and budget