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Gpa Operations Support Analyst Resume

Warren, NJ

SUMMARY:

  • Experienced in supporting complex Enterprise Server environments that comprised Web, batch, Application and DB servers by following support framework that included: prevention, correction, adaptation and perfection.
  • Effectively escalated issues to development teams and instrumental in development of application patches by interfacing with various teams like Level1 support, business users and developers L3 team and responsible for tracking issue resolutions within the agreed SLAs.
  • Application server landscape monitoring on UNIX/Linux platforms in IBM WebSphere, MQ, Oracle, Ab Initio, RLM and Autosys (WCC) environments.
  • Conversant with building SharePoint lists using Task Lists and Libraries. Created SharePoint workflows using Tasks and User Assignment. Configured User access to SharePoint lists.
  • Conversant with ITIL (Information Technology Infrastructure Library) production support tools and best practices
  • Experienced with Oracle Database, UNIX Shell Scripting, Process management, Sed, AWK, Curl, Unix Webmail
  • Experienced in writing structured PL/SQL queries using Oracle SQL Developer and SQL Plus.
  • Strong understanding of multi - tier architecture and infrastructure configurations.
  • Working knowledge in using AppDynamics for centralized application/servers monitoring.
  • Experienced in implementing automation of scripts using Autosys batch jobs by using JIL scripts to effectively identify and alert server support issues in advance.
  • Expertise in using ITIL tools like ServiceNow, JIRA and Deployment tools like RLM, Jenkins & Hermes.
  • Supported deployment of Java libraries with continuous integration and build deployment.
  • Analyzed server log files and communicate Root-cause analysis reports to development teams.
  • Experienced in Compliance, Finance, Insurance and Healthcare domains.
  • Experienced in maintaining Oracle Golden gate (GG) DB replication and resolve alerts.
  • Experienced in providing weekly and daily project reviews and detailed reports to senior management for analysis.
  • Active team player and self-starter with immense ability to grasp and apply new concepts.
  • Solid analytical, presentation, verbal and communication skills, and can easily establish rapport to influence management and multiple levels of the organization.
  • Experience in working with global teams in Offshore-Onsite model.
  • Diversified experience in Quality Assurance using Test Automation tools such as HP’s Quick Test Pro, HP ALM/ Quality Center and Load Runner
  • Experience in collaborating with users and application developers involving project development in SDLC and SCRUM models.

TECHNICAL SKILLS:

Tools: IBM WebSphere, App Dynamics, Oracle, Linux, Ab Initio, RLM WCC, Autosys, HP ALM, Quality Center, Load Runner, Soap UI, QTP and Selenium

Databases: ORACLE, SQL Server, BIG DATA

Languages: C#, PL/SQL, VB script, Java Script

Operating Systems: UNIX/LINUX, MS Windows 7/XP/Vista, 2008/2003/NT Servers

Browsers: Internet Explorer, Mozilla Firefox, Chrome, Safari, Netscape Navigator, AOL

Office Packages: MS Office, MS Outlook, MS Project, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Warren, NJ

GPA Operations Support Analyst

Responsibilities:

  • Worked in 24x7 Tier-three Global Production support for critical compliance applications.
  • Supported Web applications and MQ servers like Citi-Screening and Know-Your-Customer (KYC) Web applications on WebSphere, JAVA platform.
  • Created SharePoint Lists for building indexed support KB articles and configured access to support users. Created workflows and views for document approvals in SharePoint.
  • Used the support methodologies that include: prevention, correction, adaptation and perfection.
  • Analyzed Incidents and resolve L2 tickets as part of production technical support for Citi applications and provide database support for developers and test teams.
  • Participated in load activities and investigation of process failures by analyzing log files and data.
  • Developed structured PL/SQL queries and extensively used SQLPlus commands and Database (DB) Scripts in Oracle Database using SQL Developer and SQL Plus.
  • Extensively used UNIX Shell Scripting and performed Operating System (OS) system level activities like, Process management, Sed, AWK, Curl and Unix Webmail
  • Enhanced/created JIL Scripts for Autosys jobs as per requirements for close monitoring of inbound and out bound feed files along with monitoring other jobs that monitor server health checks.
  • Investigated issues in coordination with DBA and Development teams to fix the issues related Autosys job failures everyday prod inbound/outbound files in KYC/Citi screening applications.
  • Application support activities including but not limited to, 7x24 monitoring of application, web, database and batch servers.
  • Prepared and communicated KPI statistics relating to individual / teams capacity in SP site, and helped fixing the support gaps.
  • Proactively worked towards reducing the incident tickets by fixing the support gaps between shift handovers with global support teams.
  • Performed root-cause analysis of errors and proactively planned and implemented preventive checks by developing scripts and scheduled monitoring jobs that send alerts in case of any issues.
  • Effectively escalated issues to development teams and instrumental in development of application patches by interfacing with business users and developers.
  • Coordinated with business users and development teams for quick turn-around for the high priority user reported issues.
  • Coordinated and planned KT sessions for support team when required for effective support.
  • Collaborate with other team leads & managers on status reports for timely resolution. Responsible for tracking issue resolutions within the agreed SLAs.

Technologies: Linux, Oracle, PL/SQL, SQL Developer, IBM WebSphere, Ab Initio, Oracle Golden Gate, Jenkins, Hermes, WCC, SNOW, RLM, SharePoint, AppDynamics

Confidential, Warren, NJ

Senior Application Support Specialist (Shift Lead)

Responsibilities:

  • Monitored health checks of Servers, performed code deployments and worked with ETL teams to perform data loads in Non-Prod and controlled environments.
  • Application support activities including but not limited to, 7x24 monitoring of application, web, database and batch servers.
  • Supported Web applications and MQ servers like Citi-Screening and Know-Your-Customer (KYC) Web applications on WebSphere, JAVA platform.
  • Created SharePoint Lists for building indexed support KB articles and configured access to support users. Created SharePoint workflows using Tasks lists and views for document approvals in SharePoint.
  • Developed structured PL/SQL queries and extensively used SQLPlus commands and Database (DB) Scripts in Oracle Database using SQL Developer and SQL Plus.
  • Extensively used UNIX Shell Scripting and performed Operating System (OS) system level activities like, Process management, Sed, AWK, Curl and Unix Webmail
  • Configured XML files for various environments and performed tuning of application parameters.
  • Enhanced/created JIL Scripts for Autosys jobs as per requirements for close monitoring of inbound and out bound feed files along with monitoring other jobs that monitor server health checks.
  • Supported deployment of Java libraries, Database patches & Autosys job scripts with continuous integration and build deployment.
  • Effectively involved in planning and resolving tickets and managing shift activities by balancing team workload.
  • Responsible for maintaining data consistency across systems and maintain Autosys batch jobs in respective regions.
  • Analyzed support processes and suggested and documented performance improvements to current processes where required by contributing to KB articles for helping team in providing effective support.
  • Coordinated operations with DBA, QC/UAT and Development teams to consolidate the enhancements tickets, prioritize the requirements and get enhancements required to the system.
  • Prepared and communicated KPI statistics relating to individual / teams capacity in SharePoint, and helped fixing the support gaps.
  • Effectively planned and implemented application enhancements and bug-fix patches by working with technical teams.
  • Used Jenkins & Hermes for maintaining application versions and RLM tool for application deployments.

Technologies: Linux, Oracle, PL/SQL, IBM WebSphere, Oracle GoldenGate, ServiceNow, SNOW, RLM, SharePoint, Jenkins, Hermes, RLM

Confidential, New York, NY

Senior QA Analyst

Responsibilities:

  • Perform Quality tests and generate Issue/Defect reports for Senior management
  • Setup meetings and report status of application defects raised by the operations
  • Manage/Perform penetration testing for the mobile and Web apps to check application authentication by creating different scenarios to check the vulnerability and report defects into the JIRA system.
  • Test the functionality of application by writing functional test scripts and execute them as per The requirements for each build.
  • Perform cross-browser testing and log results into JIRA system for further analysis by R&D teams for bug resolution.
  • Perform regression testing of application versions for better Quality control.
  • Interface with developers and QA team for effective resolution of bugs.

Technologies: Windows 7, Oracle, SQL, MS Office10, JIRA, QC

Confidential

QA / Data Analyst

Responsibilities:

  • Reviewed product requirement documents, functional specifications, and developed test strategy, test plan and test case documents.
  • Developed test scripts to check if new changes have any impact on other application functions and performed three-step validation to identify errors in advance.
  • Worked with offsite Quality Audit teams and optimized the workflows by reviewing requirement documents, functional specifications to develop strategies to include all the use cases in agile environment with frequently changing requirements and feature sets.
  • Adapted to changes by incorporating new test plans and modifying test plans and strategies to make application comply with new standards.
  • Performed QA of benefit data using 3 step validation processes.
  • Perform Integration testing of data flow between DOCUWISE and BENF/EDI systems.
  • Coordinated with off-site Quality Audit teams to improve Data accuracy.
  • Coordinated with Business Analysts, development and system/application support teams to do root cause analysis for timely resolution of identified bugs.
  • Executed SQL queries for data loading, modifications and also did cross browser application testing.

Technologies: Windows 7, Linux, UNIX, SQL, QC, XML, IBM TPX Systems, Lotus Notes, MS Excel, MS Word.

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