TECHNICAL SKILLS:
- Mainframe input and file processing
- Comfort with Oracle
- Netezza and MS SQL databases
- Unix navigation
- SOAP UI
- Imaging and Workflow applications
- Working knowledge of SQL
- Javascript and HTML
- CSS
- XML
- Working knowledge of Ruby
- Git
- Web-based order entry platforms
- Guidewire
- Siebel CRM
- Salesforce
- HP Quality Center
- HP Performance Center
- RTC/RRC
- Metro
PROFESSIONAL EXPERIENCE:
Confidential, OH
Senior Analyst, IT Analysis
Responsibilities:- Drives strategy to incorporate new automation standards into the project life cycle alongside conventional manual test efforts
- Works closely with both internal and external application teams to coordinate a global and holistic execution
- Develops testing scenarios and strategies with recycle - ability in mind, to ensure consistency and quality of test execution
- Works with both upstream and downstream applications to coordinate testing data and execution
- Utilizes and maintains previous business experience and relationships to help develop robust test cases and processes
- Built and fostered a complete testing process with a team that had no previous QA operation in place
- Mentors and guides new team members in skill uplift, technical and business acumen
- Served as a primary contact point for internal and external customers in a data feeds facilitation department
- Provided concise, understandable explanations of complex file layouts so that business partners have a clear idea of the process
- Proactively monitored status Java-based logs to proactively manage incidents as the occurred
- Worked closely with on-call developers to ensure timely delivery of files within service level agreement guidelines by proactively monitoring scheduled data feeds
- Provided timely and effective communication to multiple internal partners when problems arose with routine follow up statuses
- Offered advice and guidance to business partners to ensure minimal disruption
- Provided detailed impact information to development teams for correction of data feed errors
Confidential
Senior Analyst, Business Consulting/Analysis
Responsibilities:- Served as a primary subject matter expert, system tester and acceptance tester, facing IT and business groups
- Provided direct user support for interpreting transactions conducted in mainframe business applications
- Provided regulatory guidance to users for proper compliance in complex transactions
- Orchestrated meaningful communication to large groups for application changes, enhancements and outages, often on the fly
- Initiated a method of developing electronically fillable versions of PDF forms, resulting in an enhanced customer experience
- Provided form mock ups for the business to present to internal committees for live feedback, improving speed- to-market
Confidential
Financial Services Analyst
Responsibilities:- Developed training materials & methods for new employees
- Served as Subject Matter Expert on software rewrites and enhancements, acting as a liaison between multiple business units and development teams
- Created test cases and conducted end-to-end system and acceptance testing for new imaging software
- Led post-installation testing and user training
- Coordinated communications to the business unit regarding system enhancements, outages and procedure changes
- Researched and presented potential third-party software and hardware upgrades to the executive cabinet
- Developed dynamic staffing models to ensure production coverage was maintained through peaks periods
Confidential
Senior Financial Services Support Representative
Responsibilities:- Successful at providing effective service, research and issue resolution for customer-facing teams
- Assisted in the integration of several business segments into a cohesive unit
- Assisted management team in coordinating the workflow & employee management
- Provided customer service to Operations, Licensing and Sales through various means
