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Senior Analyst, It Analysis Resume

OH

TECHNICAL SKILLS:

  • Mainframe input and file processing
  • Comfort with Oracle
  • Netezza and MS SQL databases
  • Unix navigation
  • SOAP UI
  • Imaging and Workflow applications
  • Working knowledge of SQL
  • Javascript and HTML
  • CSS
  • XML
  • Working knowledge of Ruby
  • Git
  • Web-based order entry platforms
  • Guidewire
  • Siebel CRM
  • Salesforce
  • HP Quality Center
  • HP Performance Center
  • RTC/RRC
  • Metro

PROFESSIONAL EXPERIENCE:

Confidential, OH

Senior Analyst, IT Analysis

Responsibilities:
  • Drives strategy to incorporate new automation standards into the project life cycle alongside conventional manual test efforts
  • Works closely with both internal and external application teams to coordinate a global and holistic execution
  • Develops testing scenarios and strategies with recycle - ability in mind, to ensure consistency and quality of test execution
  • Works with both upstream and downstream applications to coordinate testing data and execution
  • Utilizes and maintains previous business experience and relationships to help develop robust test cases and processes
  • Built and fostered a complete testing process with a team that had no previous QA operation in place
  • Mentors and guides new team members in skill uplift, technical and business acumen
  • Served as a primary contact point for internal and external customers in a data feeds facilitation department
  • Provided concise, understandable explanations of complex file layouts so that business partners have a clear idea of the process
  • Proactively monitored status Java-based logs to proactively manage incidents as the occurred
  • Worked closely with on-call developers to ensure timely delivery of files within service level agreement guidelines by proactively monitoring scheduled data feeds
  • Provided timely and effective communication to multiple internal partners when problems arose with routine follow up statuses
  • Offered advice and guidance to business partners to ensure minimal disruption
  • Provided detailed impact information to development teams for correction of data feed errors

Confidential

Senior Analyst, Business Consulting/Analysis

Responsibilities:
  • Served as a primary subject matter expert, system tester and acceptance tester, facing IT and business groups
  • Provided direct user support for interpreting transactions conducted in mainframe business applications
  • Provided regulatory guidance to users for proper compliance in complex transactions
  • Orchestrated meaningful communication to large groups for application changes, enhancements and outages, often on the fly
  • Initiated a method of developing electronically fillable versions of PDF forms, resulting in an enhanced customer experience
  • Provided form mock ups for the business to present to internal committees for live feedback, improving speed- to-market

Confidential

Financial Services Analyst

Responsibilities:
  • Developed training materials & methods for new employees
  • Served as Subject Matter Expert on software rewrites and enhancements, acting as a liaison between multiple business units and development teams
  • Created test cases and conducted end-to-end system and acceptance testing for new imaging software
  • Led post-installation testing and user training
  • Coordinated communications to the business unit regarding system enhancements, outages and procedure changes
  • Researched and presented potential third-party software and hardware upgrades to the executive cabinet
  • Developed dynamic staffing models to ensure production coverage was maintained through peaks periods

Confidential

Senior Financial Services Support Representative

Responsibilities:
  • Successful at providing effective service, research and issue resolution for customer-facing teams
  • Assisted in the integration of several business segments into a cohesive unit
  • Assisted management team in coordinating the workflow & employee management
  • Provided customer service to Operations, Licensing and Sales through various means

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