SUMMARY:

12+Years of experience in s/w Manual testing and quality assurance managements for Telecom, Insurance and Healthcare domains leading IST, E2E and UAT testing teams .Posses excellent experience in continuous collaboration with various stakeholders and making(offshore/onshore) teams keeping informed about client requirements and reviews on the application. Highly Skilled and experienced in Agile Test Methodology(Scrum) for diverse requirements as well as Waterfall Test Methodology. Have 10+ years of experience of onshore/offshore model Implemented automation in developing scripts and executing test scripts. Experienced in HP QC,TDP(IBM),Bugzilla,JIRA,Rally,Clearquest.Well experienced in Estimations,TestPlan/Strategy,Forecasting,Planning,Status Reporting, publishing metrics,reivews,UAT co - ordination,producting support, functional automation, performance testing .Hands-on experience in all stages of Quality Assurance Life Cycle(QALC) aspects such as Requirement Analysis,Test Plan Development,Desigining,Test Execution,Report generations and Test signoff. Extensive experience in Functional, black box,system, testing,Integration,Regression,Data Base,Negative,UAT,ad-hoc and browser compatibility Testing phases Highly experienced in production validation tests and Triaging Defects

TECHNICAL SKILLS:

Operating Systems: UNIX, Windows XP/NT/2000/98/95, MS-DOS

Manual Test/Automation Tools: TD 8.0,M Quality Center 10,Clearquest 7.1,HPALM QC 11.0,TDP(IBM),Selenium webdriver,TestNg,Selenium IDE,Jira,Clearquest

Monitoring Tools: APM Dynatrace,New Relic,Firebug

Scripting Languages: Javascript,phython HTML

Web Technologies: XML,HTML

Database: TOAD,MySQL,GG

Domain Knowledge: Telecom,Insurance and Pharma

PROFESSIONAL EXPERIENCE:

Confidential,Chesterfield,MO

Test Team Lead

• Loaded the needed LS CRM users using automation tool called Ginger
• Using detailed knowledge of application features and functions assessing scope and impact of business needs throughout analysis and completion of all enhancement specifications
• Prepared the Test Data for appropriate execution of test cases which includes setting of testing environments studying the down stream and upstream external systems in detail to core OMS application for UAT and IST
• Involved and participated in maintaining and changing the environment builds with AMDOCS in timely manner and whenever needed during the cross releases
• Involved in Amdocs-LS OMS DTV Analysis for IST and UAT phases and also involved in OPUS flows analyzing and review.
• Drove the team on a daily basis through optimal resource allocation, prioritization of tasks, and follow-up/support of technical issues for all DTV Projects
• Technically performed all LS OMS DTV flows for defect retesting and sanity flows
• Lead and was focal point for all DTV needs with ATT Leadership
• Lead the team for al important critical Sales Offer project to integrate and test DTV offers from OMS to DTV DB
• Managed a team of 5+ highly skilled and experienced Onsite/Offshore QA Engineers.
• Guided, Mentor and Lead the offshore team on a daily basis offshore team call on the issues to be followed up with the client on Onsite
• Managed projects and performed testing in Waterfall, Automation and Agile development environment of Confidential, Confidential, Confidential and Project Lightspeed from conception through completion.
• Developed manual and automated test sequences for a major sales system that identified over 250 critical defects every release.Once resolved, increased application production by 15%, in addition to increasing quality by 10%.
• Streamlined test case development process decreasing number of test cases by 25% while increasing test case scope by 35% resulting in a more robust test process netting a labor cost savings of over hundred thousand over a half-year period.
• Monitor the performance of project team members, providing and documenting performance feedback and performed audit for QA documents.
• Master mind behind defining QA strategy and execution. Responsible for all the QA tracks. Delivered 15% QA cost savings by introducing combined QA & IST Test strategy.
• Created training materials, automation and enhancements, conducted training - onshore and offshore testers
• Part of Project Management process that improved end results, eliminated communication problems
• Written Requirement Traceability Matrix and Requirement Variability Matrix referring the BR ‘s and TR’s.
• Any gaps with the compliance have been documented and the Risk has been assessed and the Risk Analysis document has been prepared
• Participated in the Peer Review meetings and thus provided valuable inputs.
• Validated data against the backend database DB2 using complex SQL queries.
• Documented test failures using Micro Quality Center,Clarify, Jira and TDP tools and provided bug reports to management.
• Responsible for automating LS OMS DTV - PR and CH flows for running quick sanity and smoke needs using AMDOCS Ginger automation tools before handing over the environment to UAT Testing Team for their daily execution
• Used Dynatrace APM to detect and diagnose complex application performance problems to maintain an expected level of service.
• Diagnose, troubleshoot, and resolve dynaTrace issue
• Plan, coordinate, and implement timely upgrade to dynaTrace system
• Build dynaTrace dashboards and reports and help teams to build their own dashboards
• Help app teams to troubleshoot problems using dynaTrace.
• Perform analysis like memory, thread, CPU for applications to find root cause of run-time issues.
• Keep up to date with the dynaTrace changes and actively participate in community discussions to improve tool knowledge.

Environment: IBM TDP(Technology Delivery Plaform ) HP Quality Center 11.0,SQLPlus, Oracle 8i/9i, MS SQL Server 2000, TSQL, Clarify, Weblogic Server, SQL Connect, Windows NT/98/2000/XP, Unix, Microsoft Office TOAD, SQL, PL/SQL,, AMDOCS Ginger Tool .Selenium webdriver, Selenium IDE, TestNG,Dynatrace APM,Java