• 10+ Years: Overall technology and business experience.
• 7+ Years: Business and Systems analysis and IT solutions implementation.
• 3 Years: IT Systems Development and Testing.
• Values customers & stakeholders; takes ownership & manages change through completion of projects.
• Strong leadership, relationship management, influencing and problem solving skills.
• Strategic thinker with ability to translate vision into tactical actions/tasks.
• Communicates & works effectively with cross-functional teams, management & end-users.
• Known for delivering predictable, stable applications to production & recovering troubled projects.
• Proven ability to quickly understand/implement new concepts, technologies, frameworks and models.
• Dependable, flexible & resourceful, with proven capabilities in engaging & leading teams in both direct/matrix organizations & achieving results in a high-pressure changing environment.

Education & Certifications:

• MS EE
• BS EE

Career Highlights:

• Supported a diversified portfolio of applications comprising of Mortgage, Financial/Regulatory, Insurance, Academic and e-Commerce line of businesses with varying levels of responsibilities & interaction through CIO management levels.
• Functional Lead on a requirements gathering project comprising of approximately 5000 requirements as part of OPIC’s legacy insurance system replacement and integration effort.
• Delivered a foundation of comprehensive requirements & high level design to transition a paper-based legacy mortgage foreclosure system into a modernized efficient application as part of Fannie Mae’s ACS project.
• Reverse engineered functional/technical requirements & interfaces by analyzing source-code as part of Fannie Mae’s QAS and ACS projects.
• Successfully recovered a mission critical web-based college admissions application for AAMC by extensive requirements gathering, reverse engineering, technical analysis and validation.

Work Experience:

Sr. IT /Technical Analyst, Confidential, Herndon, VA April 2010 to “Present”
Served as Sr. IT /Technical Analyst for the Rewrite of Quality Assurance System (QAS) legacy system part of Credit Loss Management group within the Single Family division at FannieMae. QAS is used by National Underwriting Center (NUC) for managing loan-level quality assurance by reviewing loan files, analyzing and reporting on significant loan quality trends, and initiating repurchase activity to mitigate losses for loans purchased or secured by FannieMae.

• Collaborated with the subject matter experts and managers/practitioners in NUC & QAS Technology Group to understand existing business processes & future business needs including automation of manual processes for the future state application.
• Created value proposition by re-examining existing business models & data flows and identified opportunities to streamline processing and increase operational effectiveness. Discussed findings with project team, management & client and negotiated an improved IT solution for the future-state application.
• Facilitated analysis and design sessions to transform business requirements into high level designs with developers and architects while ensuring technical compatibility, user experience & software limitations.
• Developed & maintained Screen specifications, Message matrix & Technical specifications including business process flows, activity diagrams & systems diagrams to aid the application development phase.
• Conducted solution specification and RTM reviews with business, developers, architect, and test team. Managed revisions to the artifacts based on feedback provided using DOORS and Rational Clear Quest while ensuring templates are in compliance with the Requirements Center of Expertise (RCE).
• Led the Interface Specifications effort as part of a separate QAS Enhancement release, developed Interface Specification & ICD templates along with diagrams & flows, ensuring compliance with SDLC.
• Generated interface specifications by reverse engineering from Java program(s) in absence of available documentation incorporating feedback from development team. Registered interfaces along with upstream/downstream producers and consumers in the enterprise repository.
• Analyzed and documented impact of planned changes in upstream data producers and downstream data consumers on the QAS Enhancement release; identified issues/risks and suggested mitigation strategies.
• Supported management to prioritize enhancements and worked closely with test team to review test strategy, test plan, test cases and also to identify critical and real-time interfaces for testing.
• Provided overall knowledge sharing and technical guidance to junior/new analysts and contributed to documenting manuals for users and new members of project team.

Lead Business Analyst, Confidential, Washington, DC Mar 2009 to April 2010
Served as Lead Business Analyst for the Government’s Overseas Private Investment Corporation (OPIC) agency for its requirements gathering effort to replace and integrate existing legacy Insurance system(s).

• Conducted extensive stakeholder interviews to understand current user environment & operational procedures; gathered pain points and desired functionality; created problem assessment based on convergence of common needs.
• Defined solution vision of to-be system based on a) business needs b) analysis of as-is/legacy business processes from available documentation/manuals and c) known process failures & data challenges.
• Facilitated requirement gathering workshops and storyboarding sessions with OPIC CIO, Deputy CIO and other stakeholders like VP Insurance to elicit & document high level business requirements using Business Process Flows and Sequence Diagrams leveraging BPMN and UML Standards.
• Proposed business process re-engineering solutions by streamlining Insurance business processes and controls, eliminating forms and redundant processes or controls; leading to reduced manual operation hours & considerable cost savings.
• Reviewed & refined to-be system business process flows, RACI matrix, functional and non-functional requirements including security, availability, performance, retention and scalability with Insurance, Financial Management, Legal Affairs and Portfolio Services stakeholders within OPIC.
• Assisted Project Manager in preparing work breakdown, level of effort estimates & task assignments; established, maintained and reported Action Items and Issue/Risk log; enforced project milestones and reported status/progress directly to CIO and Deputy CIO of OPIC.
• Established and enforced templates for documenting requirements across a wide range of stakeholders with unique identifiers and version control process using MS Excel (in lieu of an automated tool).
• Progressively elaborated the documented business requirements into functional process and data requirements (FRD) clearly identifying the business rules and data conversion approach (es).
• Separately gathered & documented stakeholder reporting needs based on legacy reporting system; introduced to-be system business functionalities based on integrated data needs and established scheduled & adhoc reporting templates.
• Maintained Requirements Traceability Matrix to ensure traceability between functional requirements and business process flows and kept project team informed on any changes in requirements through defined change management process.
• Worked with Enterprise Architect team to import Visio models into the System Architect following industry accepted BPMN standards; Identified and implemented data requirement templates to coordinate the Enterprise Architecture process.

IT Analyst, Confidential, Herndon, VA May 2006 to Jan 2009
Served as IT Analyst for ACS (Asset Collection System), part of Fannie Mae’s CLM (Credit Loss Management) Operations group. ACS provides quick and efficient communication between CLM representatives and loan servicers and other vendors for asset collections upon non-REO notification (foreclosure sale) or liquidation of government (FHA/VA), MI (Mortgage Insurer) and backend MI recourse loans.

• Participated in JAD sessions serving as liaison between business and technical team across more than 100 use cases for ACS system based on scope and technical feasibility discussions.
• Authored functional and system requirements to track the Non-REO claims as the loan goes through the process of collection to charge-off (completion) leveraging business requirements, existing use-cases, business processes and user inputs.
• Reverse engineered requirements by analyzing code for recourse module in absence of documentation and worked with users to craft enhancements.
• Supported PM with work breakdown, effort estimation, task assignments for technical activities.
• Updated and/or added use-cases to include technical system behavior and ensured compatibility with other batch programs to improve inter-application use-cases.
• Created detailed solution specifications fully documenting assumptions, dependencies, pre/post conditions, system behavior and exception scenarios and facilitated design review sessions.
• Designed static and dynamic logical models in Enterprise Architect tool using object-oriented analysis, concepts, ensured alignment with requirements, use-cases & architectural guidelines.
• Createdsecurity matrix for user access/authentication, JAVA object name references in CAD (Conversion Analysis Database) for generating Java classes/attributes with database table/field mapping.
• Prepared and tracked database change requests based on class diagram needs and existing code requirements; attended database change review meetings with DBA and architect.
• Created & maintained project requirements traceability matrix (RTM) and ensured traceability back to logical data model, technical specifications and requirements.
• Prepared and tracked change requests through implementation; ensured appropriate version control of all project documents using CVS and supported migration from CVS to DOORS.
• Lead walkthrough of technical specifications to enable test case & test data creation. Supported SIT by executing test cases, tracking defects Clear Quest, facilitating defect resolution.
• Conducted frequent interim reviews of deliverables with users, developers, testers, architect and manager.

Business Technical Analyst, Confidential, Rockville, MDFeb 2005 to May 2006
Served as EDS (Electronic Data Systems) Business Technical Analyst for STAR (System for Tracking Activities for RPO), RDB (Research Database) and FATs (Formal Actions Tracking System) projects at FINRA (Financial Industry Regulatory Authority)

• Worked with business to gather requirements, document processes for tracking matters referred to FINRA Regulatory Policy & Oversight (RPO) regarding Member Regulation, Market Regulation & Enforcement.
• Collaborated with development and testing team, translating and documenting complex business requirements into testable functional and technical requirements. Created use cases using UML & the use case form. Maintained requirements traceability matrices (RTM) using DOORS.
• Performed data analysis, development of OO software model leveraging existing data structure.
• Participated in design review sessions and ensured correct interpretation of requirements and workflow. Defined and negotiated all internal and external interface specifications.
• Supported test automation using Win Runner, preparation of test data & data conversion verification. Ensured satisfactory test readiness review before handing over to SIT/UAT.
• Assisted PM in coming up with level of estimate (LoE) for defect resolution, managed change requests and participated in Change Control Board (CCB) meetings. Tracked deferred defects/change requests in PVCS Tracker as system change requests (SCR) for future release.
• Supported UAT by reviewing UAT scripts, assisting execution, documenting & resolving defects.
• Developed system training documentation, trouble-shooting guides and operations manual.
• Provided analyst support in a post-implementation environment by suggesting, developing, and implementing process and system improvements.

Business Systems Analyst, Confidential,Washington DCJun 2003 to Feb 2005
Served at AAMC (Association of American Medical Colleges) as Business Systems Analyst for American Medical College Application Service (AMCAS) application targeted for students aspiring to enter participating medical schools.

• Responsible for interaction with stakeholders, gathering requirements & creating detailed functional requirements, data modeling, developing technical requirements & solution design.
• Supported operational enhancements and new development for productionalized mission critical application in absence of available documentation based on business area interviews, study of baseline code and existing tests and test data.
• Reviewed test plans, guided test team with test case creation, established a structure for test set implementation in TestDirector 8.0 and setup/ensured test environment. Participated in defect review meetings and resolved issues by working closely with Developers and Test Analysts.
• Verified integration between AMCAS and DocFinity EDMS (Barcode Indexing and DocFinity Imaging module), GUI redesign as well as other enhancements for AMCAS 2.0.

White Box Tester, Confidential, Long Beach, CA [P/T]Jan 2003 to April 2003
Developed and tested a web based e-commerce application [TUKAweb-“the HUB”] that connects Clients from the garment industry with TUKATECH professionals for their apparel design, automation & production needs.

Developer/QA Analyst, Confidential, Long Beach, CA [P/T]Sep 2002 to Jan 2003
Served as Developer/QA Analyst for Honda Motor’s Parts & Services Educational Program (PSEP), an e-learning application for Honda & Acura employees.

Programmer, Confidential,Los Angeles, CA [P/T]Sep 2000 to Sep 2002
Developed web-based application consisting of student registration, work-order request submission, work-order processing and Admin system modules along with extensive search and reporting capabilities.

Tools / Technologies:

SDLC, Agile, OOAD and UML, RUP, JAD, RAD

Tools

MS Office, MS Project, MS Visio, DOORS, Enterprise Architect, Eclipse, Rose, ClearCase, ClearQuest, CVS, PVCS,

Databases

MS Access, SQL Server, Oracle, Informix, MySql, Sybase

Languages/Scripts

SQL, SQL*Plus, C/C++, Java, Visual Basic, Unix Shell Script, TSL, SQA Basic,

Types of Testing

Black-box, Manual, GUI, Functional, Stress, Back-end, Data-driven, Volume, Load, Performance, Security, Regression, Integration, Usability, End to End, Multi-use, Sanity, Smoke, Ad-hoc, Exploratory

Test Tools

Test Director, QTP, WinRunner, LoadRunner, Rational TestManager, Robot & Silk