SUMMARY:

• An Oracle certified professional and Salesforce.com Technical Architect, Lead, BA, Developer and Admin with 13 plus years of industry experience. Comprehensive experience in application design, software development life cycle (SDLC), development and Implementation of various IT applications. Extensive knowledge about working processes such as time management and process optimizations.
• Current assignment as Salesforce.com Technical Architect at Confidential Foods, Houston, TX. Handling Market/Sales/Service/Security specific requirements study, Support in implementation and release of the implementing CRM.
• Administration, Configuration, Implementation and Support experience with Salesforce.com platform.
• Evaluated and Installed applications for CRM using app - exchange.
• Hands on experience in salesforce functionality, used best practices for sales cloud and service cloud.
• Extensive knowledge in programming PL/SQL for developing stored functions and procedures.
• Strong experience in Developer2000, SQL * Plus, SQL LOADER, TOAD, Data Loader, Apex Explorer, Work bench, Force IDE etc.
• Excellent interpersonal communication, problem solving skills and business analytical skills.
• Proven ability to work independently as well as within the groups of solution architects both on and off-shore and business teams often being utilized as the conduit between the two departments demonstrating strong analytical and leadership skills
• My strengths in being analytical, logical, team player and I have helped to deliver, support the technologies and applications appropriately with good understanding of needs and expectations of every business unit within the scheduled times.

TECHNICAL SKILLS:

Operating Systems: Linux,MS-DOS, Win 95/98/NT/2000/XP/Vista/7,IOS

Programming Languages: C, C++, SQL, PL/SQL

Sales Force Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components, Controllers), S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse plug-in

RDBMS: Oracle 8i, Oracle 9i, SQL Server

Web Programming: HTML, XML Scripting Languages

Java Script Tools: TOAD, SQL*LOADER, Apex Explorer, Data Loader, Demand Tools, CRMFusion, Click tools, Workbench, Kingwaysoft, FileZilla

Database: SQL Server 2000/2005, Oracle 9i/10g, MySQL 5.1

IDE: Eclipse, Force IDE

PROFESSIONAL EXPERIENCE:

Confidential,TX

Sr. Programmer Analyst

• Gather business requirements and translate them into user stories
• Analysing current Automated Customer create process and provided solution using Visual flow/Lightning component.
• Responsible for working with developers team to create Visual force pages, Apex code, Flow and Lightning development.
• Developing and overseeing the development of the requirements.
• Managing technical scope and client expectation.
• Leading technical design sessions and writing technical design documents.
• Gather information from integration partners and analyse the impacts of design changes to current system.

Confidential, Woodlands, TX

Salesforce.com Consultant /Developer

• Worked with the business teams to understand requirements.
• Developed and implemented solutions and enhancements to meet the changing needs of the sales.
• Oversee day to day Salesforce operations - bulk data migration, object and field customization, end-user Support, complex formulas, system maintenance, Production Issues.
• Developed Apex Triggers to perform operations on standard and custom objects in Salesforce.
• Developed Apex test classes for the Apex Triggers & Controllers and used Change Sets to deploy the components to production environment.
• Integrating legacy systems with Sales force & legacy applications into Salesforce (migration)

Confidential, Woodlands, TX

Salesforce.com Solution Architect and BA

• Analysing Previous PBS configuration and re-designing process and implementing with better process flow.
• Worked with the business teams to understand requirements.
• Enabled Sales Team with selling best practices in managing and processing Contract/Quote to maximize the bookings and revenue.
• Make sure the system converts eligible quotes and activate eligible contracts in Salesforce.com, complete compensation transaction.
• Implemented Contract Management with better Approvals and Renewals.

Confidential,Houston,tx

Salesforce.com Functional Business Analyst and Solutions Architect

• Analysing current Sales Process and configuration and re-designed to have guided Sales Process
• Responsible for working with developers team to create Visual force pages and Apex code development
• Gather business requirements and translate them into user stories
• Making changes and Automate Territory Management
• Developing and overseeing the development of the requirements
• Design test scripts and execute functional testing
• Work with business users to plan and execute user acceptance testing
• Trained and deployed SFDC solutions
• Developed Mileage app where users can enter their mileage details

Confidential,Woodlands,TX

Salesforce.com Analyst and Developer

• Analysing current referral salesforce configuration and re-designing configuration without impacting main instance.
• Creating and reviewing business migration requirement documents
• Performing and managing large referral uploads monthly from PMS
• Provide, Manage, Prioritization of all front-end user support
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, Creation, Modification of fields and page layouts, upload of data, reports, dashboards etc
• Preparing weekly status reports for the management team.
• Advised solutions to complex problems for businesses.
• Modified apex class, components, visual force pages and resources related to market exchange

Confidential,Shawnee,KS

Salesforce.com Technical Lead and Admin

• Worked with the business teams to understand requirements.
• Documenting the requirements.
• Participating in backlog prioritization meetings to plan the workload.
• Participating in daily scrum meetings.
• Developing and overseeing the development of the requirements.
• Validating the developed solution in the Sandbox environment.
• Migrating the developed components/requirements to production environment.
• Making configuration changes to the Production and Sandbox environments.
• Updating the status in the Rally tool.
• Preparing weekly and monthly status reports for the management team.

Confidential,Rochester,NY

Senior Salesforce.com Analyst and Support Lead

• Provide proactive best practice guidance to the customer's project and management teams.
• Configured Salesforce.com applications, custom and standard objects, record types, page layouts, workflows, validation rules, email templates, reports, dashboards, Chatter and Content Libraries.
• Managed data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Gathered and managed requirements for data migration via Salesforce.com.
• Creating Tickets/Cases based on user or business requests and complete them by Scoping, Design, giving each ticket a targeted date to deploy.
• Understanding the requirement (High level design) till pushing it into production.
• Working with Integration partners and Escalate any issues related with in Salesforce.
• Coordinate and guide offshore team on day-to-day activities. Mentor and train new team members.
• Working with Contract Management team and Implement Mail Merge and create templates .

Confidential,Seattle,WA

Salesforce.com Business Analyst /Global Administrator

• Coordinated with customer business owners to drive customer success and optimization of the application.
• Provide proactive best practice guidance to the customer's project and management teams.
• Ensure smooth implementation for CRM IT projects for the whole lifecycle from scratch.
• Configured Salesforce.com applications, custom and standard objects, record types, page layouts, workflows, validation rules, email templates, reports, dashboards, Chatter and Content Libraries.
• Managed data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Understanding of database concepts and data management (RDBMS).
• Gathered and managed requirements for data migration via Salesforce.com data Loader and data integration via Informatica Power Exchange.
• Established and configured user roles, profiles and org-wide sharing rules.
• Understanding the requirement (High level design) till pushing it into production.
• Responsible for working with offshore team to create Visual force pages and Apex code development by making the deliverables on time without slipping deadlines.

Confidential,NYC

Salesforce.com Business Analyst

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Converted S-control Pages to Visual Force Pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Made Necessary modifications for the Instance change.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential,Colorado Springs,CO

Business Analyst

• Run different Java classes using Batch Scheduler.
• Import data from Flat Files to Database using java Coding and map them to respective Tables.
• Monitored the error logs using Log4J and fixed the problems.
• Loading data into tables Using SQL* LOADER.
• Implemented the communications with oracle, back end server and the security mechanisms.
• Oracle database is used in back end to store the data.
• Toad is used as the interface to the database.
• Implemented Salesforce to Keep track of Activities and Approval Process.
• Configured Salesforce.com applications, custom and standard objects, record types, page layouts, workflows, reports and dashboards.

Confidential,NH

Salesforce.com Business Analyst

• Responsible for analysis for integration Salesforce.com and @ Confidential SFA mobile modules.
• Developed and documented workflow processes and procedures.
• Analyzed business processes regarding SFDC, suggested integration methodology to integrate @ Confidential modules. Helped design new functionality for SFA modules.
• Configured Salesforce.com based on business requirements .
• Utilize SFDC AppExchange and various resources to find business requirement solutions.
• Assisted in the development of training materials to ensure new functionality is documented properly and adopted by users.

Confidential, KL

Programmer Analyst

• Created database objects such as tables, views, synonyms, indexes, sequences and database links as well as custom packages tailored to business requirements.
• Developed and maintained scripts for monitoring, troubleshooting and administration of the databases.
• Designed and developed custom database (Tables, Views, Functions, Procedures, and Packages).
• Worked on Data migration from legacy system.
• Developed batch programs to load various types of feeds from external sources into the Oracle database using SQL*Loader and PL/SQL procedures.
• Developed several back-end Packages, Procedures, Functions and Triggers to use in multiple Forms and series of other backend programs using PL/SQL.
• Created and compiled DDL scripts and see the output errors when executing stored DDL.
• Worked on performance tuning and testing of the Oracle PL/SQL database Packages, procedures and triggers of various applications.
• Interacted with business analysts to develop modeling techniques and re-structuring strategies
• Provide timely Production Support by quickly analyzing the root cause and by providing alternatives to resolve issues.
• Ensured that weekend data loads, end-of-month & end-of-quarter processing ran successfully and completely, transparent to user community.

Confidential

Programmer/Analyst

• Worked on Analysis, Technical Requirements, Detailed Design, Development, Testing, Documentation and Production Support.
• Designed and developed several Tables, Views, Functions, Procedures and Packages.
• Created database objects such as synonyms, indexes, sequences and database links.
• Developed back end interfaces using PL/SQL packages, procedures, functions, Collections, Object types and Triggers.
• Worked on Performance tuning of SQL & PL/SQL that had performance issues.
• Involved in various stages of testing - code testing, Integration Test, System Test, and UAT.
• Developed and maintained scripts for monitoring, troubleshooting and administration of the databases.
• Worked on performance tuning and testing of Oracle PL/SQL database Packages, procedures and triggers of various applications.
• Extended few forms from Forms 6i to Forms 9i and reports from Reports 6i to Report 9i.
• Debugging and enhancing existing applications.
• Developed UNIX Shell scripts to automate repetitive database processes.
• Worked on Data migration from legacy system to Oracle.
• Worked with DBAs for performance problems, fix the problem and make recommendations to technical staff to improve performance.
• Utilized TOAD 9.2 for developing all back end database interfaces and objects.
• Involved in Performance Tuning of queries which are used in reports
• Provided Production Support in solving issues.

Confidential

Programmer/Analyst

• Analysing the business requirements and communicating with the business team in order to develop the application.
• Involved in coding PL/SQL.
• Reviewing the code.