PROFESSIONAL SUMMARY:

• Currently I am a Trainer/Analyst and I have 15 years of experiences in all aspects of training and training design field. In addition to training the Microsoft Office Suite, I have also trained a variety of proprietary software for various companies and government entities.
• I am very knowledgeable of the MS Office suite.
• I have created training documentation and manuals. I have performed Instructor Led class and online classes. I have worked on teams who have created CBT's and e - learning courseware.
• I am seeking a position in a growth-oriented organization that will utilize my skills in software, modern office technologies, and organizational skills to achieve a rewarding career.

TECHNICAL SKILLS:

Microsoft Products: Windows 7, Windows 8, Microsoft Office Suite 2010/2013 (Word, Excel, PowerPoint, Outlook, Access, Publisher, Visio, and FrontPage), SharePoint services and MS Office Communicator

Distance Training tools: Adobe connect, Blackboard, Collaborate, Cisco Web Ex, and AT&T Connect eLearning tools - Adobe Captivate, Flash, and Camtasia Studio

Additional Software: MicroStrategy Web Application, Remedy Help Desk ticketing system, Oracle 8, Dreamweaver, and several proprietary software systems

Related skills: Working knowledge of the Instructional System Development (ISD) Logic, Working knowledge of Agile Methodology, ADDIE model knowledge, Section 508 knowledge and compliance, Networking fundamentals, e-Commerce fundamentals, and typing speed of 65WPM

WORK EXPERIENCE:

Senior Trainer/Training Analyst

Confidential, Rockville, MD

Responsibilities:

• Conduct face to face and online courses to train users on the TRAC proprietary software.
• Create metrics on feedback surveys from trained users.
• Update training materials when software is updated or business processes are defined.
• Update training materials which includes but is not limited to - User Manuals, PowerPoint training slides, and Quick Reference Guides (QRG’s).
• Analyze training needs for additional software and programs based on customer feedback.
• Working in an agile environment, use of Jira to track projects.
• With the use of Camtasia video creation software, I create demo videos about the TRAC software to be loaded on local intranet.
• Crate PDF’s based on outdated software and web content for archiving purposes.

Training Specialist/Instructional Designer and Analyst

Confidential, Baltimore, MD

Responsibilities:

• I left the contract in 2013 and returned in January 2015 with a different consulting firm.
• Created training materials, user manuals, quick reference cards and PowerPoint presentations for the Disability Case Processing System (DCPS) proprietary software.
• Created training materials for the MicroStrategy Application and train how it will interface with the DCPS application. How to view administrator generated reports and the creation of user reports using DCPS information.
• Worked with Subject Matter Experts and Software Developers to create DCPS training materials and to define training needs for end users.
• Provided DCPS proprietary software training to Confidential employees.
• Used Camtasia Studio 11 to make short instructional demo based videos for distance learning purposes on how to utilize the DCPS software.
• Participated in brown bag learning sessions about DCPS features, new information and client feedback sessions.
• Formatted documents using company standardized Style Guide along with Microsoft Word 2010.
• Modified and contributed to style guide for to ensure consistent document production.
• Assists with document deliverables to government client.
• Worked with training team to develop training department standards and guidelines.
• Created lesson plans/guides for classroom training to be distributed to students using Microsoft Word 2010.
• Created Training Presentations using Microsoft PowerPoint 2010 for stand up classroom training and distance learning.

Curriculum Developer and Instructional Technologist

Confidential, Frederick, MD

Responsibilities:

• Assisted with Virtual Classes using the Adobe Connect and Blackboard software, play role as facilitator while online classes are in session.
• Monitored student’s participation and interaction during online classes using the Adobe Connect software.
• Used the Adobe Connect software to load all course materials for instructor use and for student downloads before each class.
• Set up and tested VANTS phone lines for upcoming online classes.
• Ensured online class attendance records are accurate and provided to registrar’s office.
• Helped prepare and write training materials to be used for instructor, facilitator and students for online instruction.
• Peer reviewed training materials to be used for online instruction using Adobe Captivate and MS PowerPoint.
• Provided new hire training on Technologist duties that were expected of curriculum developers.
• Also assisted in providing new hire employees accurate access to email and resources. We used a “Buddy System” to ensure new hires were well informed and felt welcome.
• Provided train the trainer sessions and create training materials for the session for other colleagues.
• Used Blackboard and Collaborate applications to facilitate Web Training.

Senior Technical Trainer

Confidential, Washington, DC

Responsibilities:

• Worked with Subject Matter Experts to create training materials, this includes but is not limited to - Instructor Manuals, Student Materials, User Guides, and PowerPoint Presentations.
• Created training materials for the EDMS and Claims 4 proprietary software for the Confidential .
• Created Computer Based Training (CBT) modules using Adobe Captivate 5.
• Served as a backup trainer for the Claims 4 proprietary software application.
• Worked with other trainers to conduct peer reviews of training materials and training documentation to be released.
• Conducted training Sessions to government clients nationwide using AT&T Connect.
• Assisted Remedy Team with researching training options and materials.

Senior Training Specialist

Confidential, Washington, DC

Responsibilities:

• I managed the training and all training needs for the contract I was assigned.
• Created Computer Based Training (CBT) modules using Adobe Captivate 4 and Adobe Captivate
• Provided face to face instruction of the Microsoft Office 2007 suite. Delivering several levels of training which includes, beginner, intermediate and advanced.
• Provided one on one training sessions to top level executives and their assistants.
• Prepared and delivered “Lunch and Learn” sessions which can be on a variety of Microsoft Office 2007 topics.
• Developed curriculums for courses to be delivered to Commerce employees.
• Decided on course objectives and prepare materials for classes to be taught.
• Sent out announcements and assessment surveys to Commerce employees to develop class subject and targeted audience.
• Prepared class materials, develop roster, send and receive attendees confirmation emails, prep room for functionality, and email follow up correspondences for each class given.
• Worked with the Desktop Support team and assist them on any calls related to the Microsoft Office Suite.
• Worked with the Help Desk team and Remedy software to resolve MS Office related Help Desk tickets.
• Provided New Hire training to Help Desk employees to ensure they were provided all the appropriate resources.
• Conducted Teleconferences and Web Conferences (Using Web EX) in regards to Microsoft Office Question and answer sessions.
• Created Training Simulations using Web EX for Microsoft Office Products and placed on the company’s intranet site.
• Conducted training Session using Web EX for Proprietary Software Created by the Confidential
• Created Training materials for eMenu proprietary software and buyusa.gov website.
• Developed training material and trained users on being more aware of 508 Compliance Standards.
• Assisted with numerous other projects related to training and preparation for a LMS system

Computer Trainer (Contractor)

Confidential, Washington, DC

Responsibilities:

• Provided face to face instruction of Computer fundamentals using Windows XP, Internet and E-mail fundamentals, and Microsoft Office Suite 2003.
• Prepared course curriculum for Introduction to Computers Class and Microsoft Office 2003 Class.
• Created quizzes, labs and supplemental materials to assist students in the learning process.
• Gave student's pointers and techniques on resume writing, internet job searches and interviewing skills.
• Also worked with students to improve their keyboarding skills and technique using the Mavis Beacon typing program
• Kept track of attendance records and student progress.
• Worked with program organizers on student development, upcoming class schedules and organizing class materials

Senior Technology Trainer

Confidential, Baltimore, MD

Responsibilities:

• Created training manuals for MS Office 2007 courses. Created manuals for beginner level, intermediate and advanced level classes.
• Worked with the Information Technology Department in preparation to migrate to MS Office 2007.
• Reviewed training materials, supplemental materials, and a variety of web sites to better prepare SHA employees for the MS Office 2007 transition and training.
• Trained Confidential Employees on various levels of the Microsoft Office Suite XP and 2003. The training occurred at least three times a week, these were all day training sessions.
• Work together with the Human Resources Department to set up training courses, decide on proper course objectives, and ensure the training needs are met to customer satisfaction.
• Prepared training manuals, reference guides, internet tips, curriculums, textbook reviews and classroom documentation for employee training.
• Assisted the Desktop Support (Help Desk) team with service calls regarding the Microsoft Office Suite.
• Helped users in person, over the phone or via e-mail with any problems that arise on various Microsoft Office products.
• Created training manuals for office administration staff on Microsoft Outlook, Word, Excel, and PowerPoint.
• Created spreadsheets and forms to be used by various departments and to be used on the SHA intranet site.
• Compiled a lists of “Tips and Tricks” in relation to the Microsoft Office Suite to be posted on the SHA intranet site, will be responsible for keeping that section updated.
• Assist with training plan, objectives and documentation on how to effectively used Tokens that work with the VPN network.

Technology Instructor - C-Set Program (Contractor)

Confidential, Alexandria, VA and Washington, DC

Responsibilities:

• I provided face-to-face instruction of the Microsoft Office Suite 2000/2003 Products and typing technique for students participating in a Government Funded Program for career advancement.
• I instructed students how to effectively use Microsoft Word, Excel, Access, and PowerPoint efficiently and effectively.
• I instilled correct typing technique and fundamentals into their curriculum.
• Assisted students in preparing for their Microsoft Office Specialist (MOS) Exams.
• Prepared a course curriculum, tests, quizzes, computer labs and interactive activities within the learning environment that in turn assisted with student’s success in preparing for career advancement.
• Assisted students in their career searches, creation of resumes, and interviewing techniques.
• Maintained an Excel worksheet student’s grades and attendance.

Training Specialist

Confidential, Alexandria, VA

Responsibilities:

• Conducted instructor led training of the ACE Proprietary software, with the use of simulations and appropriate training materials.
• Provided on-site support to users after they have been trained on the ACE application to ensure they have a clear understanding of the software’s functionality.
• Edited training documentation and materials, which will help ensure that employees are getting all the necessary information pertaining to their employment function.
• Edited documentation and training materials with Instructional System Development (ISD) Model in place.
• Assisted in the production of Web based training (WBTs) materials using Flash 8, Captivate and Dream Weaver.
• Assisted in the production of Computer Based Training (CBTs) materials, by creating and editing PowerPoint story boards.

Computerized Business Management Instructor

Confidential, Baltimore, MD

Responsibilities:

• I provided face-to-face instruction on how to adequately use the Microsoft Office Suite 2000/XP/2003, effectively utilize the Windows NT/2000/XP Environment, and profess the ART of typing correctly.
• Provided demonstrations of modern office scenarios to show students how to use Microsoft Applications more effectively.
• Prepared class materials, making sure all computers are functional and ensuring code of conduct rules are followed that in turn helps in the maintenance of a professional classroom atmosphere, which is conducive to learning (Class materials include learning games, hands on activities, study guides and test preparation materials).
• Assisted administrative staff with various projects, including the following but not limited to; Excel spreadsheets, Access databases, memos, Word documents, and PowerPoint Presentations.
• Troubleshooting software and/or computer hardware problems when they arise, examples include reinstalling software applications, keyboard/mouse problems; log in failures, setting up Internet connections and network printers to individual PCs and hard drive issues.