SUMMARY:

• A QA Analyst position in a software development environment where my QA testing, quality analysis skills, and my ability to adapt quickly can help deliver quality products to clients.

TECHNICAL SKILLS:

Test Skills Set: Waterfall, SDLC, Agile, End to End, test scripts, UI, Cross Browser, Black/White box testing, System, Integration testing, Back End, Regression, Functional, Mobile, Web based, UAT, SQL, Java, Banking, Government

Environment: HTTP, Oracle, Web, SQL Server, MMIS, Client/Server, Cloud, Cross Browser, AZURE

Tools: HPALM (ver. 12.01.141), SharePoint, MS Excel, Skype for Business, MS PowerPoint, Cognos, XML,Visual Studio 2010, Browser Stack, Device Anywhere

PROFESSIONAL EXPERIENCE:

UAT TESTER

Confidential, TAMPA, FL

• User Acceptance Tester member for Compliance Global CitiKYC and Compliance Global Cards CitiKYC AML group, responsible for writing test scripts, test requirements and scenarios from analyzing Business and Functional requirement documents.
• Trained new team members and offshore team on CitiKYC and Quality Center fundamentals.
• Validated staged data according to test requirements and uploaded data validity to SharePoint for informational purposes for data staging team.
• Performed UAT functional, UI, interface and regression testing for CitiKYC (proprietary financial application) manually
• Tested functionality of application running scripts from HPQC Application Lifecycle Management (ver. 12.01.141).
• Identified and documented defects, questionable functions, errors, and inconsistencies in Quality center and participated in daily status conference and defect calls.
• .Provided regular testing status reports to internal management.
• Utilized Cognos to retrieve testing alternative date to execute tests.
• Trained offshore team on CitiKYC and Quality Center fundamentals.

User Acceptance Tester

Confidential, Atlanta, GA

• Coordinate and participated in test execution of State of Georgia employee health open enrollment portal and documented changes to ensure integrity and quality of data
• Preformed UI tests to all modifications to proposed functional requirements for internal web state healthcare portal software (State Health Benefits Plan).
• Documented all defects and test results in Microsoft Excel spreadsheet and forward information to direct Business Analyst.
• Monitored compliance of testing scope, timelines, and deliverables.

Domain and Email Support

Confidential, Atlanta, GA

• Ensured network, system and data availability and integrity for customer domains and emails.
• Tested mobile web sites publishing email configurations to Android and IOS browser systems.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Consistently met deadlines and requirements for all production work orders.
• Assisted with adhoc testing for code change.
• Prepared detailed reports concerning project specifications and activities using Microsoft Excel.

Business Analyst

Confidential, Atlanta, GA

• Performed UI testing on internal state procurement website updates covering Cross Browser while providing defects feedback and screenshots using MS Word.
• Informed Project Manager of all UI defect feedback so that development team can make all adjustments to internal state procurement website.
• Resolved or escalated problem tickets to resolve user issues with purchasing software (PeopleSoft Financial).
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Consistently met deadlines and requirements for all production work orders.
• Prepared detailed reports concerning project specifications and activities using Microsoft Excel.

Application Support Specialist

Confidential, Atlanta, GA

• Managed testing cycles, including test plan creation, adhering to scheduled scripts and coordination of user acceptance testing on proprietary software.
• Diagnosed, troubleshot and resolved network and system problems.
• Resolved or escalated problem tickets to resolve user issues.

User Support Specialist II

Confidential, Atlanta, GA

• Provided base level IT support to non - technical personnel via telephone and email with high first call resolution.
• Activated accounts for clients interested in new services (Active Directory).

System Support Analyst I

Confidential, Atlanta, GA

• Guided Blackberry device users to their respective support department.
• Daily troubleshooting used the following administrative software
• Researched, troubleshot and resolved complex mobile device network connectivity issues independently.

Network Specialist

Confidential, Atlanta, GA

• Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Managed call flow and responded to technical support needs of customers.

Technical Support Specialist

Confidential, Atlanta, GA

• Administered support to internal staff connectivity, hardware, and software issues in a call center environment.
• Supported web based programs such as Lawson and IEP Online - changed log in passwords and provided basic software guidance.
• Monitored LAN network while utilizing What's Up Gold software.
• Reported circuit issues to third party network vendor and network administrator.
• Provided network passwords to individuals using active directory software.
• Tracked all technical issues using HEAT CRM software.

Deskside Support Specialist

Confidential, Atlanta, GA

• Administered support to internal staff connectivity, hardware, and software issues in a call center environment.
• Provided onsite resolution and installed various office software and hardware configuration.
• Tracked all technical issues using Outlook 2000 and Microsoft Excel as CRM software.

Associate Web Administrator

Confidential, Atlanta, GA

• Participated in website content management of life cycle for the Information Resource Department’s intranet site.
• Maintained the intranet site while posting current content with the use of Microsoft FrontPage.
• Edited employee photographs and created graphic images with the use of Adobe Photoshop.
• Reviewed and revised the department procedure manual by updating style format and graphic enhancement.