Reporting Analyst Resume Franklin, TN - Hire IT People

TECHNICAL SKILLS:

Communication and Customer Service, Citrix, Security Identity Manager, BMC Remedy
SQL, PL/SQL, Oracle SQL Developer, Exposed to MIRTH, Active Roles Server, VBA
Microsoft Office 2010 (Word, Excel, PowerPoint, Access) and Prezi, AS400, HMS, PC imaging
Basic Security, Basic IT Project Management, Business Management, SAP Crystal Reports

PROFESSIONAL EXPERIENCE:

Confidential, Franklin, TN

Reporting Analyst

Responsibilities:

Tasked with creating and maintaining SQL queries, Access Databases, and the automation of MS Excel reports.
Developed internal projects and reports to identify data issues and their resolutions.
Focal point for issues that arose from technologies used for Revenue Cycle processes and reporting.
Planned and implemented the NPI and Facility contacts database improving communication between the Franklin SSC and the 30+ hospitals that it supports.
Increased department productivity by automating several manual work flow processes for the Denials & Appeals Directors and managers.

Confidential, Franklin, TN

Service Desk Analyst

Responsibilities:

Troubleshot clinical applications for physicians and hospital/clinic staff.
Assisted in the training of new service desk analyst and those needing further education.
Documented application issues and resolutions discovered through troubleshooting.
Reduced the number of dropped calls by 40%.
Increased analyst productivity by documenting unknown resolutions for various clinical applications.