QA/Document Resume Atlanta GA - Hire IT People

Professional Summary

Strengths includes strong background in quality assurance, document auditing with excellent organizational, time management, leadership abilities and interpersonal skills that easily establish and maintain effective business and client relationships.
Computer skills includes Microsoft Word, Excel, Lawson, Outlook, Optica Accord, Internet Explorer

Key Accomplishments

Consistently achieved a 97% quality assurance rating in documentation

account status.

Senior collateral auditor of 6 team members.
Assisted in coordinating and restructuring from paper files to electronic imaging.
Managed and supervised mailroom operation, team of 2

Professional Experience:

Confidential, Atlanta GA. (06/08-09/09)
QA/Document Review

Performed quality reviews of associate personnel files to validate imaged

data and ensure compliance with all HR mandates and reporting requirement
for document imaged in the company database.
Confidential, Atlanta GA. (04/02-08/07)
Senior Collateral Quality Assurance Auditor

Effectively managed mortgage loan collateral for accuracy of data

integrity to ensure all files met specified criteria.

Relationship management liaison between attorneys, closing agents and

and the customer when resolving account discrepancies.

Communicated account updates to customers in accordance with contractual requirements.
Reviewed account status and provided updates to credit reporting agencies.
Coordinated with cross-functional teams to resolve complex file deficiencies.

Confidential, Atlanta GA. (04/00-03/02)
Imaging Specialist

Operated computerized scanner to produce screen images.
Responsible for researching and resolving data issues to ensure images are scanned without interruption.
Performed quality control audit and coordinated with cross-functional department to ensure files are archived according to company policy.

Confidential, Atlanta, GA (11/98-04/00)
Team Lead, Mailroom Operations

Managed employee schedules and participated in performance management initiatives for mailroom operation staff.
Maintained supply inventory for multiple different departments within budget

requirements

Maintained checks and balance system for all packages received via UPS,

FedEx, Courier Service and Airborne.

Education/Certification

Completed Accounting Course Work

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Qa/document Resume

Atlanta, GA

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