SUMMARY:

• Over 10 years of progressive experience as Quality Assurance with a unique blend of leadership, analytical and strategic planning expertise. Possess strong experience in Automation, Manual testing and Banking & Finance Domain with an earned reputation for meeting strict deadlines and delivering critical solutions on time. Leading and participating in various manual and automation projects on wide range of applications.
• Expert in Interactive Voice Response Testing and Audio Call Recording Testing
• Expert in Web and Application Testing
• Expert in Bank and Financial domain
• Expert in Test Data Creation and Manipulation in TSYS, Attachmate Extra(FIS)
• Expertise in designing Gherkins/Scenarios, Step definitions and gems
• Expertise in development environments (IDE’s) such as Ruby Mine and Eclipse
• Expertise in Version One, JIRA and add - ons (Slack, HipChat)
• Expertise in agile methodologies and scrum processes
• Experience with and understanding of AWS
• Extensive experience in JAVA, Ruby and VB Script languages
• Experience in Maven builds, Jenkins jobs
• Expert in setting up contact centers and testing using soft phones like Avaya, Avaya1X, Tell Me Platform Central (and NICE Call Recording tool)
• Leading automation team and training team members on automation practices and providing solutions to complex automation cases
• Experienced in Acceptance test driven development (ATDD) and Cucumber
• Experienced with SQL querying relational databases (RDBMS)such as Oracle
• Experienced in web services validation using SOAPUI and Ready API
• Experience in Regression testing with Cyara and Nubot
• Extensive work experience in Regression testing, System Testing, Integration testing and Backend testing
• Expert in design and execution of test cases
• Expert in Coordinating with Offshore teams and users through providing data and creating environment required for testing
• Expert using defect management tools such as JIRA, Application lifecycle management (ALM), Red mine for logging, tracking defects and generating defect reports
• At ease in high stress environments requiring superior ability to effectively handle multi-task levels of responsibility
• Excellent communicative, interpersonal, intuitive, analysis and leadership skills
• Proven ability to work efficiently in both independent and teamwork environments
• Energetic and perseverant self-starter who is known for exceeding goals and objectives

TECHNICAL SKILLS:

Tools: Nubot, Cyara, Cucumber, Selenium IDE & RC, QTP, Application Lifecycle Management (ALM), JIRA, Clear Quest, SOAPUI, Jmeter, Version One, Red mine, Jenkins

Languages: JAVA, Ruby, VBScript, SQL, Shell Scripting

Methodologies: Agile (Scrum, Kanban), Waterfall

Databases: Oracle 10g

WWW: HTML, DHTML, XML, JavaScript, PHP, CSS

Web/App Servers: Apache, Tomcat, Weblogic

Mainframe: TSYS, Fidelity Systematics

PROFESSIONAL EXPERIENCE:

Confidential,Glen Allen,VA

Test Lead

• Constant communication with customers, understanding their business, driving into the technical details of their processes.
• Active participation in monthly product releases with new enhancements of IVR applications.
• Actively participate for all Test Data Management requirements by using Fidelity,CDI,CMSe
• Performing English Test Cases Designing & Executing all Test cases relating to the different Call Flows of IVR.
• Working in Agile Process which ensures working product will be delivered to the client.
• Designing & Executing Test Cases in Cyara Automation Testing Tool.
• Verifying the recorded calls in Tell Me Platform Central.
• Tracking and reporting through Bug Tracking Tool Red mine and version One
• Lead testing effort and plan for regression testing.
• Handling team effort and capacity per sprint
• Delegating work between the team members
• Coordination with Offshore QA team and Onshore team
• Evaluating the upcoming automation tools like Nubot, Cyara that suits the project
• Handling Regression Testing and providing production sign off

Environment: JAVA, Eclipse, HP Application Lifecycle Management, Red Mine, Version One, Fidelity Systematics, Web Services, Soap UI, Ready API, Perforce, Nubot

Confidential,Richmond,VA

Senior Test Engineer

• Constant communication with customers, understanding their business, driving into the technical details of their processes.
• Involved in GUI, Functional as well as Regression Testing (Ruby and Cucumber).
• Bug tracking and reporting through Version One
• Attending Design Review Meetings and handling Kanban Releases as a team.
• Test Case Execution in Integration and System test regions.
• Performing regression and updating the Ruby regression scripts.
• Creating automated scripts for UDeploy using Shell Scripts
• Working on Oracle-10gDatabase.
• Worked on Hudson and subversion.
• Handling live production releases and L3 support

Environment: Java, Ruby, Apache Subversion - SVN, Putty, Cucumber, UDeploy

Confidential,Richmonda,VA

Onsite QA Manager/Senior Test Engineer

• Constant communication with customers, understanding their business, driving into the technical details of their processes.
• Actively Monitor team’s effort and capacity per sprint and delegate work between the team members.
• Bug tracking and reporting through Bug tracking tool (QC).
• Handling a test case review cycle,Running and maintenance of Regression Suite.
• Setting up of contact center and help the agents to set up and learn Avaya 1X offsite.
• Planning knowledge trainings for the offshore team and helped them adapt to Agile
• Test data conditioning in TSYS,
• Handling Agile Demos and Demo Preparation/Presentation.
• Providing QS Sign off and actively participate in monthly product releases
• Cross training the agile members on testing

Environment: VB.Net, TSYS, Application Life Management, Avaya, Avaya1X, NICE call recorder, Tell Me Platform Central

Confidential, Newton, MA

Onshore coordinator/ Frontoffice QA Lead

• Involved in business meetings to analyze the requirements and prepare the requirement documents.
• Involved in Feasibility Study for Automation, Automation Frame Work, and Identification of Automatable Test Scenarios.
• Involved in Creation of automated scripts using Selenium RC and performing regression using Quality Test Professional(QTP)
• Involved in analyzing and feasibility of using JMeter as performance testing tool.
• Creating test scenario’s using Orthogonal Array and maintaining it in Perforce
• Involved in Backend Testing by writing SQL queries to ensure the data integrity and validating the data.
• Running Analytic feeds and deploying the server
• Reporting the defects and tracking of defects in JIRA.
• Developing the data for UAT for different environments and different releases.

Environment: Selenium RC, Selenium IDE, JMeter, QTP, JIRA, Perforce, Java, Struts, Spring, Hibernate,maven.

Confidential

FrontOffice QA

• Creating the Detailed Test plan and enhancing the test plan according to the changes in the requirements.
• Involved in content management and page layout testing
• Involved in performing regression using Quality Test Professional(QTP)
• Maintaining the traceability matrices from the requirements to test cases.
• Writing test cases and executing the same for Integration testing, System testing.
• Performing the Regression testing to ensure the existing functionality of the system.
• Performing Smoke test for different environments and releases.
• Reporting the defects and tracking of defects in JIRA.
• Developing the data for UAT for different environments and different releases.

Environment: PHP, QTP, JIRA, Perforce, Java, Struts, Spring, Hibernate.