SUMMARY:

• Extensive Experience as Quality Assurance Tester from the IT industry. Experience performing User Acceptance Testing (UAT). Demonstrated capabilities in providing technical support for building test platforms and testing projects. Proven abilities to automating testing tools, writing test cases, tracking defects and reports preparation
• Strengths include exceptional problem diagnosis and resolution skills, excellent communication and interpersonal skills. Experience supporting e - commerce web applications. Hands on Team player who thrives in dynamic challenging environments with customer-focus attitude. An effective collaborator, planner, excellent communicator, and self-starter.Additionally, experienced in the Software Development Life Cycle (SDLC).

PROFESSIONAL EXPERIENCE:

Confidential, Round Rock, TX

Test Engineer

• Participated in peer reviews of testing artifacts with QA team members
• Produced and maintained Test Data Setup requirements
• Working knowledge of agile development principles and ability to adapt to frequent changes
• Tested CRM On Demand, Sales Cloud, Service Cloud
• Assured DeltaV automation system process initiated

Confidential, Dallas, TX

Sr. QA Analyst

• Analyzed requirements and writing/modifying existing test cases where needed
• Performed software testing using: HP ALM, AS400, MS/SQL Queries, Word, Excel.
• Ensured the seamless transition to the new system without customer's data losses
• Verified that the same functionality existed in the new system from the legacy system
• Worked in an Agile Scrum environment had daily meetings to discuss accomplishments, road blocks, defect status and the current task.
• Created various types of transactions to verify system ability to interact with different hardware and software to obtain the desired results

Confidential, FT Worth, TX

Quality Assurance

• Test case and defects entered into TFS
• Supported client facing website that allowed pharmacist to send ePrescriptions to approved pharmacies
• Insured that pharmacies received payments from insurance companies
• Lead an offshore team of seven as the main point of contact.
• Setup daily meetings, assigned work and passed the status to management where appropriate.
• Performed white box testing to verify that the correct records were created / updated as needed.

Confidential. Dallas, TX

Quality Assurance

• Tested customized mortgage loan origination application
• Verified that correct documents were printed and contents meet legal requirements
• Created, modified and executed test cases
• Test case and defects entered into TFS/MTM
• Used TFS to track project status like user stories, tasks, test cases, defects among others.

Confidential, Dallas, TX

Quality Assurance

• Tested Confidential &T Telecom services related to billing and finance
• Created and modified manual test cases to ensure proper functionality
• Utilized business scenarios to perform end to end testing
• Tested Client Server applications
• Agile, Scrum Methodologies were followed during testing phase
• Entered defects into ALM
• Used SQL Joins for data manipulations on Oracle databases

Confidential, Arlington, TX

Quality Assurance

• Tested payment posting process ensuring that payments were applied.
• Tested Thunderhead tool that sends out delinquency letters to customers that were behind on payments.
• Created test scripts based on business requirement documents
• Wrote SQL statements to retrieve data based on business needs
• Created orders to test different functions while performing end to end testing functionality
• Testing phase consisted of 14 day sprints using Agile, Scrum Methodologies
• Entered test cases into ALM
• Used ALM to track defects

Confidential, FT Worth, TX

Quality Assurance

• Created manual test cases based on requirements
• Used Toad to write SQL statements to update tables
• Verified that state specific rules regarding Payday loans were followed
• Insured that loans due dates fell on the appropriate interval
• Tested in an .Net environment
• Updated and tracked defects in IBM Rational Clear Quest
• Created Stored Procedures for routine functions

Confidential, Dallas, TX

Test Support

• Wrote, modified XML on UNIX servers
• Provide testing for E-commerce applications
• Prepared/Modified VBScripts for daily routines
• Create/Modified scripts for automation of test cases
• Utilized SQL statements to query databases for data validation
• Used UNIX commands to logon to servers and retrieve error logs
• Create and Update status of defects using Mercury's Quality Center
• Contacted responsible personnel to address defects
• Created manual test cases from requirements/ Updated test cases
• Versatile in variety of testing methodologies and tools in QA field
• Experience in developing business based functional test scenarios
• Used SoapUI to test APIs

Confidential, Plano, TX

Computer Technician

• Modified BIOS to boot from LAN
• Installed software on remote computers
• Created master images on server using GHOST
• Installed computers Confidential customer site

Confidential, Dallas,TX

QA Tester

• Wrote manual test cases, tested and implemented Siebel system enhancements for customer
• Interacted extensively with environment and programming personnel to quickly resolve system defects
• Customized and created user-friendly applications increasing customer satisfaction
• Used VI to modify UNIX files
• Provide support for e-commerce ordering systems
• Installed, configured, and maintained AIX Operating System platform
• Installed DCE/DFS cell. Implemented, maintained, monitored, tuned, and supported test systems
• Provided customer support
• Implemented automation of test cases, eliminating manual testing and significantly reducing man-hours
• Achieved customer satisfaction rating of 97%
• Created new matrix summary reports for project managers, which led to better tracking of testing cycle project status

Confidential, Irving, TX

QA Tester

• Assessed user requirements and developed test cases based on customer requirement specifications
• Compared product components, reviewed requirement lists, and reported discrepancies
• Processed responses through a problem tracking tool, performed final inspections, and prepared how to user guide
• Performed black box and white box testing
• Wrote test cases for manual testing
• Entered test cases into automated test program for unsupervised testing