SUMMARY:

• A System Engineer with a broad area of technical knowledge with proven success in troubleshooting, configuration, and solutions design.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Systems Engineer

• At Confidential, I am one of 3 Sr. Systems Engineers that provide Information Systems support to the main and remote campuses around the Sarasota metropolitan area. This position requires training and providing guidance to Systems Engineers, System Administrators as well as the Desktop support team. Other requirements are to run numerous projects that the hospital creates and provide any type of installation, configuration, or decommission of any type of software and/or hardware needed.
• Lead engineer for VMware architectural design and support of vSphere solutions such as ESXi, vCenter. Supporting currently 600 Windows and Linux vms, as well has numerous Esxi clusters.
• Lead engineer Active Directory, internal/external DNS, Skype for Business 2015, Active Directory Federation services
• Main contact for the engineer team to assist with DMZ, network, and firewall configurations
• Associate team member for InfoSec/Data Security. Assist with server side confidentiality, integrity, and availability.

Confidential

Systems Architect

• VMware architectural design, maintenance and support of ESXi & vCenter servers.This includes but not limited to setup & configuration of network, clusters, patching w/update manager, configuration of storage, vmotion, storage vmotion, datastore clusters, optimization of storage i/o, P2V migrations, resource pool and user administration.
• Microsoft Active Directory support for multiple domains. This includes, user management, group policy design, DNS and DHCP via Server 2012 R2/2008 R2
• All maintenance and troubleshooting of Microsoft 2012 R2, 2008 R2, 2003 & SQL servers
• IIS troubleshooting for internal sites used by point of sale machines.
• Microsoft Powershell script writing to aid processes or resolve issues with current architecture
• Point of sale machine store network troubleshooting and support for all U.S. stores.
• Completion of kb articles, documentation and training to Solution Center associates in order to reach resolution of common issues.
• Creation of golden images for all store systems throughout all U.S stores, Soma, White House Black Market, Chicos, & Boston Proper.

Confidential

System Engineer / Solutions Architect

• Confidential is a company supporting all business sizes from small to enterprise. The position requires a broad technical knowledge of currently existing hardware and software components and applications. My tasks were to mainly provide solutions designs for our clients. This also included sending the project off to other engineers for implementation or implement the design myself. Other tasks were to respond and address high priority escalation service tickets for troubleshooting remotely or onsite. Listed below are more detailed descriptions of what supported.
• Design & solutions design of software applications and hardware from small to medium sized businesses. Support and expertise: VMware Horizon View (VDI) based, server installation, configuration and troubleshooting of Windows server 2008 R2, 2012 R2, VMware ESXi, vCenter servers, and Microsoft Hyper - V.
• Storage Area Network install/configuration solution for HP 3PAR also included SAN switch install/configuration and zoning via Fiber or iScsi attached media. Knowledge and expertise with email migration, configuration and support with Microsoft Exchange Server 2003, 2007, 2010, 2013. Virtualization support and design with VMware vCenter and Update Manager. Additional application support with Microsoft SQL, Active Directory, DNS, DHCP, Powershell scripting, as well as some Citrix setups. Backup technologies include Veeam, VRanger, and Symantec BackupExec. HP application technology support with HP Insight Manager, HP One View, and HP Insight Control.
• Solutions designs for client inquiries via sales team. Solutions provided but not limited to, backup, disaster recovery, high availability, storage, server, virtual (VMware & Hyper-V), etc.
• Technical Project management of projects for clients after engagement proposal was created and signed off on by clients.
• Provide sales leads to sales team after software & hardware discover after client onsite visits.
• Microsoft System Center suite stand-up, configuration and troubleshooting. (Virtual Machine Manager, Configuration Manager, and Operations Manager

Confidential

Lead VMware Engineer

• This is a technical support provider migration project involving IBM and 4 countries. My current role is the technical lead engineer for the United States region. I head the design, configuration and high level troubleshooting for Vmware vSphere 5 as well as Windows servers and software solutions. I am responsible for building, configuring, supporting and providing ongoing support for the virtual environment of 100+ esxi5 hosts and multiple clusters as well as 1000+ virtual machines through V2V, P2V and virtual machine built from scripts. I currently manage a team of 15 server engineers for the Windows build configurations and migration team. I also assisted with the design team on virtual connect physical configurations. Additional, duties and expertise was fully supporting the build of HP Onboard Administrator, HP ILO3, HP Insight Manager, HP SIM, configuration of HP Virtual Connect and Virtual Connect Enterprise manager.
• Full support and design of large vSphere 5 environment. This includes build out of test environments for proof of concept and live production environments for live migration.
• Management of migration, build and complex apps team. I also, worked very closely with build, project, design, and upper level management of the project migration in order to understand deadlines and when the needed to be met. Reported back to all on status of builds, and notified of any issues that would affect project deadlines.
• Main point of contact for high-level support of the project.

Confidential

Sr. Systems Engineer & VMware Cloud specialist

• Confidential is a company that provides hardware and troubleshooting support to clients at physical locations but is predominantly a virtualization operation with the latest cloud computing technologies. My duties and accomplishments were to architect, engineer, design, and support the company’s virtual platform as well as its incoming remote client. The environment consists of numerous companies that I are adopting cloud technologies. I provide full support for from the most basic to high level configuration, troubleshooting and design requests.
• Full support for VMware vSphere. This includes designing, troubleshooting, configuring, and adding new technologies to extend functionality of the cloud platform.
• Configuration and support of VMware Horizon View for desktops and mobile devices standalone and via vCloud director
• Standup, configuration & support of hybrid Private/Public cloud networks.
• Microsoft Exchange migrations, SBS swing migrations, Lync Server 2010 setup and troubleshooting, and Active Directory administration.

Confidential, Fishers, IN

Systems Engineer

• The Confidential Server team supports over 2,500 windows platform servers. This includes 24 hour on-call support rotation and schedule. Incident, request and change order management are distributed via CA Service desk and all Service Level Agreements are met according to priority, urgency and impact. Being part of the server team requires handling break and fix incidents and requests for the 2000, 2003, and 2008 Windows operating systems. Servers are built to specifications upon our application teams request via VMware or Physical depending on processing power.
• VMware ESX & vCenter setup of datacenter, clusters, networks, storage, troubleshooting and maintenance.
• Automated via Powershell to search for physical servers throughout our Production environment that didn’t have Integrated Lights-Out enabled and configured them with their respective DNS name and IP address. This saved the company valuable time and money as well as the tech not having to make multiple trips to the datacenter in order to connect and remedy the issue.
• Hewlett Packard Subject matter expert installs, configures and supports HP System Insight Manager. This system uses management agents which are installed on the server. The agents communicate with SIM on any type of hardware failure, errors, warnings and informational events such as cluster failovers for SQL. Configured Remote Support phone home so that the SIM system will automatically cut a request to HP to order the part that failed if the server is under warranty. This avoids catastrophic failure and downtime of losing multiple drives in a RAID set and or multiple power supplies.
• Helped the server team with time management to meet SLAs by automating via Powershell repetitive tasks that would log tickets. This would include but not limited to: percentage free on system partition, registry backup failures due to corrupt registry hives and VSS writers. This greatly reduced the time in resolving the ticket since the script accepted the server name input and simply went out and did what one would manually do.

Confidential

Sr. Systems Administrator

• Introduced new ESX servers & vCenter server to the environment to replace and consolidate hardware servers onto the virtualization platform. P2V conversions as well as future planning of design for scale out. Was also responsible for installation, maintenance and troubleshooting.
• Assisted in reorganizing and designing the Active Directory logical and physical structure to reach optimal performance. The logical structure was designed to not only accommodate multiple domain structures but to ease administration when changes needed to be made.
• Configured dedicated print servers and registered them in the directory for the site so that users could easily search and connect to the printers. The previous configuration required manual configuration of each printer that the user needed to connect to.
• Setup WSUS and configured computer groups to distribute and install needed hotfixes and service packs.
• Packaged software into .msi files to distribute software via group policy
• Setup Windows Deployment Services to capture and install images configured for Desktops and Servers.

Confidential

Desktop Support II

• The desktop support team at Confidential receives tickets in a round robin fashion. Typical break and fix support for Windows XP operating systems, office applications as well as hardware for all employees located at the corporate center. Reimaged and set up new workstations and Blackberry’s.

Confidential

Desktop Support II

• The role of the desktop support technician for this position was to support an email migration from Lotus Notes to Microsoft Exchange. A team was assembled to assist the users with setting up their Outlook email and to troubleshoot any issues that arose. We also implemented hard drive encryption on the entire company’s laptops.
• Team lead of 12 contractors through the project. Provided expertise and guidance to teammates to resolve issues