SUMMARY

Self-Motivated Quality Assurance Analyst professional with experience as a software tester in all phases of life cycle. Background including requirements gathering, regression testing, validate and document completion, project planning, scheduling, monitoring business process, testing, defect tracking, management, reporting, writing and executing test plans and test cases in highly structured and fast paced development environment. Expertise includes:

• Managing Client Relationships
• Problem Solving Skills
• Communication Skills
• Testing Methodology
• Quality Control
• Risk & Issue Management

HP TestDirector (Quality Center), HP Tools (Quick Test and LoadRunner), Microsoft Office, Visio, Xperditer, CICS, TSO, CA7, VASAM, Mainframe Scheduling, Comparex, FileAid, Lotus Notes, SAS

UNIX, Windows Vista/XP, IBM, MVS, JES2

C, Cobol, JCL, Visual C++, XML/XSL, Visual Basic

IBM Mainframe

IBM DB2, SQL, Oracle, XML Schema, XPath, XQuery, XPass

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Georgia July 2005 - December 2009

Quality Assurance Analyst

Analyzed business and system requirements of specifications to create and execute test cases, test scripts manually and using automated testing tools to ensure that developed software systems meet functional requirements.

• Created and executed test cases, revised and verified quality standards and test procedures for program design and product evaluation to a ascertain quality of software.
• Provided on-going support of modification, requirement changes and enhancement with the customers and team members which resulting in a major reduction in down time.
• Consulted and facilitated meetings with the developers and project managers' prior to implementation to review test results, test plans and test scenarios to consistently meet project deadline 100% of the time.
• Monitored application performance post - implementation to prevent reoccurrence of issues identified during pre-release testing which significantly reduced internal start-up problems and eliminated 50% of customer issues increasing customer satisfaction.
• Analyzed and tested new and modified software programs and software development procedures to verify that programs functioned according to user requirements and conformed to established guidelines.
• Managed multiple test projects to ensure that testing was delivered on time and met quality standards 100% of the time.

Confidential, Atlanta, Georgia February 2003 - July 2005

Project Coordinator/QA Analyst II

Managed projects that leveraged existing components and complete solutions to provide remote and internet access. Structured team meetings, communication plans, tracked issues, risks, and budget and provided status to stakeholders.

Provided training to external and internal customers on monitoring tools, and application settings for the network resulting in the elimination 50% of customer issue.
Performed software and server support for remote network monitoring for external customers. Assisted with critical system outages, software upgrades, and capacity planning. Coordinated with business executives, software experts, help desks, and data source teams in a 24x7 availability environment.
Responsible for troubleshooting 1st / 2nd level support connectivity for customer's access to internal devices performance, resulting in completing work as scheduled and improving quality.
Interacted with customers on 1st / 2nd level support of configuration settings to reestablish service.
Eliminated 50% of customer issues by providing training to external and internal customers on monitoring tools, and application settings for the network.

Programmer/Analysts
Implemented, wrote, reviewed, tested, debugged, documented and modified code changes for new functionality core programs that run as one product programs.

• Prepared testing environment to meet project deadlines by coordinating, prioritizing and project planning which resulted efficiency increases'.
• Created and executed test cases to ensure that all software systems met functional requirements which resulted in consistently meeting project deadlines by coordinating priorities and project plans.
• Installed program modules that included proper system scheduling, backup and recovery plans, library setup, and file retention to ensure service delivery requirements were being met 100% of the time.
• Executed detailed walkthroughs to ensure a smooth transition to the QC and Production environment system, resulting in completing work as scheduled and improving quality.

Programmer I
Designed, developed, coded, tested and implemented system enhancements.

• Modified existing programs and implemented a self-audit program, to insure compliance with corporate purchasing procedures, reducing corporate sales expense by 11%.
• Coordinated the design efforts to ensure that products were launched on schedule and within budget 100% of the time.
• Executed software testing to ensure compatibility with operating environment and implemented sales promotions in the 20 states in the Midwest region.
• Performed unit testing development with assistance from team members, based on customer requirement changes, resulting in completing work as scheduled and improving customer satisfaction.

Computer Science, Bachelor of Science
Computer Information Systems, Associate of Science
Project Management Certificate Program, PMP- Currently Attending