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Scrum Master Resume

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Aurora, IL

SUMMARY:

  • I.T Professional and Scrum master offering 10+ years of experience in I.T industry with an impressive record of delivering and implementing the project as per scheduled deadlines.
  • Extensive experience in all phases of Software Development life cycle like Requirements, Analysis/Design, Development, and Testing
  • Knowledge in all methods of project management including Agile/Scrum, Waterfall and Blended
  • Experienced in facilitating multiple Scrum Ceremonies - Daily Standup, Product Backlog grooming, Sprint Planning, Sprint Review, and Sprint Retrospective meetings
  • Expert at driving the adoption and reinforcement of Scrum rules, removing impediments and fostering self-management
  • Effective communicator with outstanding interpersonal and analytical skills, with the ability to interpret and convey technical data at all levels
  • Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction
  • End-to-end project management experience for varying technologies
  • Proactive in sensing a risk, and work on a mitigation plan, track and communicate updates on the sprint/release progress to project stakeholders

PROFESSIONAL EXPERIENCE:

Confidential, Aurora, IL

Scrum Master

Responsibilities:

  • Building on the SWARM’s (Workforce Automation and Resource Management Product) analytics and reporting dashboard arm via Tableau for the private institutions, Montessori’s, schools and colleges
  • Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations
  • Protecting development team from over-commitment, outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
  • Working closely with product owner in backlog management and continuous delivery of features
  • Coaching and reinforcing scrum methodology and agile framework to the team members and key stakeholders
  • Directing and leading development team from project initiation through delivery of final product
  • Assisting with internal and external communication, improving transparency, and radiated information
  • Working with scrum team on defining user stories and tasks in Jira
  • Monitoring and managing dependencies on other teams and external projects to ensure potential issues are resolved
  • Tracking and effectively communicating team velocity and sprint/release progress to all affected teams and management
  • Participating in Scrum of Scrums to provide updates on Sprint progress, discuss dependencies, and bring up blockers/impediments caused by external teams
  • Acting as a Project Manager when necessary
  • Taking responsibility of delivery and management of the tasks
  • Spearheading visual overhaul of insights deliverable from PowerPoint and Tableau dashboard
  • Monitoring Google analytics and collaboration on marketing strategies with web team
  • Creating process documents for digital marketing and web content management

Confidential, Chicago, IL

Programmer Analyst

Responsibilities:

  • Created customized natural language processing hierarchies for data storytelling across LATAM region on Clarabridge
  • Wrote use cases (UML), functional and non-functional specifications based on information gathering sessions with business unit stakeholders and technical team members
  • Documented Business Requirements document (BRD), Specifications and Functional Specifications, Systems Design Specification (SDS), Systems
  • Enabled insights function to improve customer’s (One of the Largest Nutrition Supplier) value proposition while improving the customer experience
  • Analyzed large volume of consumer’s comments and perform text analytics to develop a word cloud of the most frequent words in the feedback
  • Performed correlation analysis of the most frequent words with the other words in the data to unlock key customer insights
  • Developed recommendations for the insights functions to provide greater value to the business
  • Coordinated landing page optimization efforts for updating the UI
  • Worked on E-Commerce product’s risks and scope
  • Highlighted any gaps if there were in the current insights activities.
  • Engaged with subject matter experts to create relevant views/dashboards of their issues leveraging text analytics
  • Produced stage plans, highlight reports, risk logs, and requests for change

Confidential, Manchester, NH

Technology Helpdesk Executive

Responsibilities:

  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware and successfully resolved the issues
  • Responded to queries either in person, email or over the phone
  • Walked users through problem-solving process

Confidential

Business Analyst and Product Development Executive

Responsibilities:

  • Supported product and marketing strategy for clients for Fortune 1000 clients and other target accounts including Fedex Office, Ashley Furniture, International Paper, Borders, and Safeway.

Confidential

Presales Analyst

Responsibilities:

  • Managed and Generated revenue for the in-house marketing intelligence product across the healthcare and life sciences accounts
  • Gathered and documented prospect requirements along-with the process flow
  • Identified the client needs and suggesting solutions translating it to revenue
  • Created customized presentations, emails, collaterals, RFI’s, RFP’s
  • Coordinated with operation teams in building up pipeline for technology sales

Confidential

Business, System Analyst and Development Executive

Responsibilities:

  • Responsible for gathering, analyzing, and documenting business requirements
  • Managed projects in both Agile and Waterfall development environments
  • Created and maintained all databases required for development, testing, and production usage via Adobe Flex - Confidential E-commerce portal
  • Created dashboards, graphs, charts via Adobe Flex for storytelling to the stakeholders
  • Part of projects in both Agile and Waterfall development environments.
  • Created reports and gathered feedback for Unicell application users
  • Installed new versions of the Oracle RDBMS and its tools and any other tools that access the Oracle database
  • Wrote use cases (UML), functional and non-functional specifications based on information gathering sessions with business unit stakeholders and technical team members
  • Extensive experience with documenting Business Requirements document (BRD), Specifications and Functional Specifications, Systems Design Specification (SDS), Systems

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