Scrum Master Resume
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Aurora, IL
SUMMARY:
- I.T Professional and Scrum master offering 10+ years of experience in I.T industry with an impressive record of delivering and implementing the project as per scheduled deadlines.
- Extensive experience in all phases of Software Development life cycle like Requirements, Analysis/Design, Development, and Testing
- Knowledge in all methods of project management including Agile/Scrum, Waterfall and Blended
- Experienced in facilitating multiple Scrum Ceremonies - Daily Standup, Product Backlog grooming, Sprint Planning, Sprint Review, and Sprint Retrospective meetings
- Expert at driving the adoption and reinforcement of Scrum rules, removing impediments and fostering self-management
- Effective communicator with outstanding interpersonal and analytical skills, with the ability to interpret and convey technical data at all levels
- Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction
- End-to-end project management experience for varying technologies
- Proactive in sensing a risk, and work on a mitigation plan, track and communicate updates on the sprint/release progress to project stakeholders
PROFESSIONAL EXPERIENCE:
Confidential, Aurora, IL
Scrum Master
Responsibilities:
- Building on the SWARM’s (Workforce Automation and Resource Management Product) analytics and reporting dashboard arm via Tableau for the private institutions, Montessori’s, schools and colleges
- Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations
- Protecting development team from over-commitment, outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
- Working closely with product owner in backlog management and continuous delivery of features
- Coaching and reinforcing scrum methodology and agile framework to the team members and key stakeholders
- Directing and leading development team from project initiation through delivery of final product
- Assisting with internal and external communication, improving transparency, and radiated information
- Working with scrum team on defining user stories and tasks in Jira
- Monitoring and managing dependencies on other teams and external projects to ensure potential issues are resolved
- Tracking and effectively communicating team velocity and sprint/release progress to all affected teams and management
- Participating in Scrum of Scrums to provide updates on Sprint progress, discuss dependencies, and bring up blockers/impediments caused by external teams
- Acting as a Project Manager when necessary
- Taking responsibility of delivery and management of the tasks
- Spearheading visual overhaul of insights deliverable from PowerPoint and Tableau dashboard
- Monitoring Google analytics and collaboration on marketing strategies with web team
- Creating process documents for digital marketing and web content management
Confidential, Chicago, IL
Programmer Analyst
Responsibilities:
- Created customized natural language processing hierarchies for data storytelling across LATAM region on Clarabridge
- Wrote use cases (UML), functional and non-functional specifications based on information gathering sessions with business unit stakeholders and technical team members
- Documented Business Requirements document (BRD), Specifications and Functional Specifications, Systems Design Specification (SDS), Systems
- Enabled insights function to improve customer’s (One of the Largest Nutrition Supplier) value proposition while improving the customer experience
- Analyzed large volume of consumer’s comments and perform text analytics to develop a word cloud of the most frequent words in the feedback
- Performed correlation analysis of the most frequent words with the other words in the data to unlock key customer insights
- Developed recommendations for the insights functions to provide greater value to the business
- Coordinated landing page optimization efforts for updating the UI
- Worked on E-Commerce product’s risks and scope
- Highlighted any gaps if there were in the current insights activities.
- Engaged with subject matter experts to create relevant views/dashboards of their issues leveraging text analytics
- Produced stage plans, highlight reports, risk logs, and requests for change
Confidential, Manchester, NH
Technology Helpdesk Executive
Responsibilities:
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware and successfully resolved the issues
- Responded to queries either in person, email or over the phone
- Walked users through problem-solving process
Confidential
Business Analyst and Product Development Executive
Responsibilities:
- Supported product and marketing strategy for clients for Fortune 1000 clients and other target accounts including Fedex Office, Ashley Furniture, International Paper, Borders, and Safeway.
Confidential
Presales Analyst
Responsibilities:
- Managed and Generated revenue for the in-house marketing intelligence product across the healthcare and life sciences accounts
- Gathered and documented prospect requirements along-with the process flow
- Identified the client needs and suggesting solutions translating it to revenue
- Created customized presentations, emails, collaterals, RFI’s, RFP’s
- Coordinated with operation teams in building up pipeline for technology sales
Confidential
Business, System Analyst and Development Executive
Responsibilities:
- Responsible for gathering, analyzing, and documenting business requirements
- Managed projects in both Agile and Waterfall development environments
- Created and maintained all databases required for development, testing, and production usage via Adobe Flex - Confidential E-commerce portal
- Created dashboards, graphs, charts via Adobe Flex for storytelling to the stakeholders
- Part of projects in both Agile and Waterfall development environments.
- Created reports and gathered feedback for Unicell application users
- Installed new versions of the Oracle RDBMS and its tools and any other tools that access the Oracle database
- Wrote use cases (UML), functional and non-functional specifications based on information gathering sessions with business unit stakeholders and technical team members
- Extensive experience with documenting Business Requirements document (BRD), Specifications and Functional Specifications, Systems Design Specification (SDS), Systems