SUMMARY:

• I am a technology professional with over twenty years of experience in Quality Assurance and Technololgy, driven to discover rational solutions to common product and business problems.
• With background in actuarial sciences, communications, data science, engineering, healthcare and teaching, I have worked successfully in small scale startup environments as well as larger and heavily regulated environments, at one point having as many as 10 people reporting to me.
• Throughout my career, I have demonstrated great tenacity in my work, flexibility in dealing with my colleagues and management, and curiousity to learn new methods to solve problems.
• Consequently, I believe I can be an asset to any organization for results and leadership.

TECHNICAL SKILLS:

Engineering Industry Experience: Configuration Management, Test Management, SDLC, STLC, Test Planning, Defect Management.

Testing Automation and Expertise: QTP, TestComplete, Silk Test, WinRunner, Rational Robot, WebLoad.

Business Intelligence and Analytics: Experience in Data Analysis and Reporting with SSRS, SAS, R, SPSS, Business Objects, Hyperion, Minitab and MS Excel, Risk Modeling, Data Warehousing and Data Mining.

Employee Benefits and ERISA Expertise: Life contingency calculculaions, compliance testing and benefit calculation experience based on individually designed and prototype pension plan documents.

Networking and Communications: Experience with Apache and IIS Web Servers, Certificates and Certificate Servers, SSL, SSH, VPN, Encryption and configuring secure networks.

Database Tools: Oracle, Microsoft, Sybase, Ingres, DB2, PL SQL, Cognos, Erwin, Rational Rose.

Business Analysis: Requirements analysis, gap analysis, feasibility studies, process analysis and implementation, procedure analysis and documentation.

Project Management: Requirements analysis and development, scheduling, work breakdown, estimates, setting priorities and in the use of project management tools such as Microsoft Project. Managed or led multiple Quality Assurance organizations, having as many as 12 employees reporting to me, Experience in Waterfall, Agile, and Lean methodologies.

Development Industry Experience: Coding experience in C, Java, JavaScript, Visual Basic, VBScript, UNIX Shell, Perl, and Python. Tools experience includes SharePoint, CVS, Perforce and MS Visual Source Safe and ALM on Microsoft, UNIX, Linux and Apple Platforms.

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

Benefits Analyst

Responsibilities:

• Develop life contingency calculators using Microsoft Office tools (Excel, Access, Macro, VBA).
• Perform and verify defined benefit calculations, both automated and manually created.
• Resolve differences in results of actuarial calculations when required.
• Audit retirement benefit calculations, including special situations such as death, disability and Qualified Domestic Relations Orders.
• Prepare manual calculations and communications to plan participants.
• Interpret plan documents and provide updates for Defined Benefit plan specifications.

Systems Analyst

Responsibilities:

• Defect management, coordination and reporting across all stakeholders using QC/ALM, SSRS and Excel.
• Organize, lead and facilitate regular defect status meetings with Test Leads and third parties.
• Lead weekly Data Engineering meeting, reporting to Project Manager.
• Maintain and report project deliverables and timelines using MS Project
• Correspond with clients and project teams to develop data delivery schedules, identify data requirements, validate incoming data and resolve all issues and inconsistencies.
• Act as subject matter expert on ERISA for testing Defined Benefit pension plan calculations.
• Develop new test procedures and upd ate existing procedures based on Functional Requirements; Manual testing of customer's online assets using those test procedures.
• Develop automated test scripts for all Client Web and Point - of-Sale applications using TestComplete.
• Generate manual test scenarios and expected results based on the Defined Benefit Plan Specification Document, Data Processing Document, and the Calculator Development Specification Document
• Extract data with SQL and other common reporting tools in conjunction with Client’s IBM DB2 database to select pension plan participants used for test scenarios.
• Perform Systems Acceptance Testing and Regulatory Compliance Testing on new defined benefit plan scripts.
• Create automated test scenarios for a proprietary defined benefit calculator using QTP and Rational Robot.
• Develop supporting calculator tools in MS Excel and MS Access to assist in verifying benefit calculations.

Quality Assurance Representative

Responsibilities:

• Support delivery drivers in resolving incorrect or problem addresses and scheduling appointment deliveries.
• Audit facilities monthly according to ISO standards.
• Respond in writing and via telephone to customer service mail and corporate inquiries.
• Data processing and reporting on both Windows and AS/400 systems.

Lecturer

Responsibilities:

• Adjunct faculty member in Department of Statistics responsible for teaching lower division statistical methods.
• Develop daily and periodic lesson plans covering Introductory Statistics, Biostatistics, and Statistical Methods for the Social Sciences.
• Assign appropriate homework and reading tasks.
• Instruct students in the use of statistical computing software such as SAS, SPSS, S-Plus, Minitab, and Excel.

Lead Systems Test Engineer

Responsibilities:

• Lead QA Engineer responsible for complete performance testing effort of large-scale logistics optimization service.
• Set up and configuration of test lab, including database servers, applications servers, web servers and load generating systems.
• Maintain testing lab, develop and enforce testing schedule for all teams competing for its use.
• Develop and modify automated performance test scripts in WebLoad.
• Monitor and report system performance results from regularly scheduled load tests and EDI engine tests.
• Unix shell script development to assist in scheduling automated tasks and to monitor system performance.

Independent Contractor

Responsibilities:

• Independent contractor responsible for fulfilling all aspects of negotiated contracts.
• Define job requirements, publish job descriptions, hire and manage Quality Assurance Engineering staff.
• Write and negotiate initial contracts and contract updates/modifications.
• Manage outsourced testing activities of third-party testing organizations.
• Develop Quality Assurance and Software Engineering processes and standards.
• Set and enforce testing timelines, providing estimates and updates to appropriate stakeholders.
• Create risk models designed to reduce time to market and minimize engineering costs.
• Determine and implement best practices for reducing engineering costs an minimizing time to market.
• Design and implement Quality standards based upon organizations such as IEEE, ISO and SEI.
• Define, implement and enforce engineering, quality, and release processes.
• Drive change control process and oversee change control meetings. Change control tools used include VisualSourceSafe, Rational ClearCase and CVS.
• Manage QA Team responsible for large scale secure documentation delivery system, requiring knowledge of Secure IP, SSL, cryptographic algorithms and private key security.
• Create user interface requirements and online help documentation in RoboHelp.
• Develop and implement manual test strategies, test plans, and test cases.
• Execute functional, exception, boundary, load, stress, integration, and compatibility tests/
• Develop. plan, schedule and run automated tests using most common tools on the market (Silk, WinRunner, LoadRunner, VisualTest, and others).
• Develop test harness in VisualBasic for testing of COM toolkit.
• Create scripts using SQL to detect fraud and to verify validity of data tables received.
• Data processing using SQL, Perl and Python for data quality testing.
• Execute data mining, data analysis, and data reporting operations using Base SAS, SAS Graph, SAS Macro, SQL and Crystal Reports, all on the PC Platform.
• Report defect data, performance data and change control data to Management team.

Quality Assurance Analyst

Responsibilities:

• Develop test plans from marketing requirements and engineering specifications.
• Create manual test scenarios for educational software on Apple OS and Microsoft OS platforms.
• Execute manual test scenarios and use cases from marketing team.
• Black box testing of shrink-wrap educational software products.
• Code automated tests using MS Test (now Rational VisualTest) and QA Partner (now SilkTest).
• White box testing of products using VisualBasic, C++, and a proprietary scripting language.
• Enter and track defects for regression testing.
• Compatibility testing of products on wide range of platforms, including Macintosh and PC systems.

Intern

Responsibilities:

• Perform and publish cost analysis and study of compliance times for Federal Reserve regulations.
• Attend and report on colloquia of nationwide housing market and electronic banking regulations.
• Research constitutional labor law in depth, focusing on sports and entertainment law.
• Summarize and synthesize weekly consumer credit data.