SUMMARY
6 years of Quality Assurance experience in a variety of industries and environments Experienced in SDLC Methodologies - Waterfall, Iterative and Agile SCRUM Experienced with QA Practices, Software Test Life Cycle, Test Plan, End to End Testing Experienced in working with on-Site, off-shore and distributed teams.
CORE COMPETANCIES
• SDLC, STLC • Project & People Management
• QA Strategy Definition & Execution • Defect Life Cycle Management
• Test Estimation & Release Planning • Metrics & Status Reporting
• Strategic & Operational Planning • End to End testing
• Test Environment Set up • Risk & Issue Management
• Black Box testing • Smoke Testing
• Regression Testing • Integration Testing
• Traceability Matrices • SQL & Backend Validation
• Processes, procedures and Standards Design • Test Automation
IT HORIZONTALS and INDUSTRY VERTICALS
• Client Server • Web Based • SOA • Web Services • Java • J2EE • .Net Architecture • RDBMS • E-Commerce • Mortgage • Financial Services • Insurance • Logistics• Consumer Products & Retail • Order Fulfillment
TECHNICAL SKILLS
Testing Tools: Quality Center, QTP, Test Director, Rally, SOAP UI 3.6, Test Linkv2.0, WCF storm
Languages: .Net, Java, J2EE, SQL, HTML, XML, ASP, JSP, VB, UML.
Databases: MS SQL Server, Oracle 10g, DB2, MS Access
Packages: MS Word, MS Excel and MS Power point, MS Project, Dev 2000
Operating Systems: Windows 95 / 98 / NT / 2000 /XP, UNIX, MS DOS
Version Control: Clear Case and Visual SourceSafe.
Bug Tracking tools: QC, Bugzilla, Extra View.
Reporting Tools: Business Objects XIR2, Crystal Reports, Visio, MS Office Suite
XML Tools: XML Notepad, Notepad++, Xml Editor
EDUCATION
Bachelor of Engineering in Computer Science PROFESSIONAL EXPERIENCE
Confidential,GA Feb 12 –Till date
QA
Delta.com is one of the critical and revenue generating applications for Delta Airlines. It is a web based application designed to allow the customers in making airline ticket reservation and access other functionalities revolving around it.
Actively participating in weekly meetings along with Business Analyst’s, Project Managers and worked with Business User’s. Attending Weekly team meetings Critical defect by tower and across tower review meetings , Leading status meetings, defect review meetings, as necessary; track progress and discuss open issues; follow-up with other team members as needed. Developing and Executing Test Plans and Test Cases using Quality Center Deploying code to QAT or Stage environments as needed during weekly code moves using RET Performing Smoke Test after the every code move. Performing Functionality Testing – Links, Forms, Cookies, HTML / CSS and Business Work Flow Performing Usability Testing – Site Navigation, Content and Image Testing. Performed Compatibility Testing - with various combinations of Operating Systems and Browsers. Performed Security Testing – Session Expiry, Unauthorized access to secure pages and downloadable files. Performing Data, Functional, System, GUI, Integration, Regression, Interface, System and End to End testing manually. Documenting test failures in defect report and resolving all issues related to testing. Categorizing bugs based on severity and interfacing with developers to resolve them Coordinating testing with Off-shore team, Assigning and tracking their day-to-day assignments and reviewing their results. Involved with UI Navigation, functionalities testing and selecting scenarios and executing scripts for automation using QTP. Experience in facebook, twitter and google plus integration testing. Experience in mobile tesing (iphone) and also experience in ipad and mac. Maintained and executed Defect Tracking workflow. Creating new defects, reviewing defects, Repairing open defects, updating and maintaining recent screenshots and closing defects using QUALITY CENTER. Escalating issues to the Manager in a timely and appropriate manner Participated in the go-no-go meetings and proposed suggestions with the metrics related to pre-agreed release criteria.
Confidential,TN June 09 –Feb 12
QA Analyst
Kroll\'s Background Screening division serves private sector and government agencies verify the profiles of individuals including background screening, employment verifications, drug checks, DMV violations etc. Kroll has partnered with multiple state government agencies, third party vendors to gather data in an efficient and secured way. Kroll’s applications support the end to end process of back ground screening right from data collection to screening report with status updates. Kroll has customized its applications to meet the unique screening needs of the clients.
Responsibilities:
Implemented Software Test Life Cycle – Requirement Analysis, Test Planning, Estimation, Test Case Development, Environment Setup, Test Execution, Defect Management, Regression and Test Cycle Closure. Validated relationship between requirement definitions, functional system design and use cases to ensure each document is in synch with other documents Managed QA defect process. Coordinated communications in prioritizing issues and performed Root Cause Analysis. Used Quality Center for Test Management – Management, Requirements, Test Plan, Test Lab and Defects. Established Requirements Traceability and Test and Defect coverage’s using Quality Center Created Master Test Plans, Test Strategy, Test Approach documents for both strategic and operational projects. Identified and documented the applications, data and specific functionality associated with each test case Performed Smoke, End to End, Functional, GUI, Usability, Regression, Integration,Migration,Interface, and System Testing manually Developed and Executed Manual, Automated, Functional, GUI, Regression, UAT Test suits. Through SQL Server Management Studio ran SQL statements to perform backend validation Gathered test data for test environment. Supported operational issues - coordinated fixes, builds, releases with development and release management teams. Performed Smoke, End to End, Functional, GUI, Usability, Regression, Integration, Interface, System Testing manually. Performed load testing and Regression Testing using SOAPUI. Tested Web Services with multiple parameters (Request and Responses) using SOAPUI. Translated exhaustive requirements specifications in to UAT Test Cases to recognize errors and gaps that could be present in requirements. Developed and implemented UAT Test Strategy and Test Plan. Managed QA defect process. Coordinated communications in prioritizing issues and performed Root Cause Analysis. Performed Data Analysis, validation and backend testing with Microsoft SQL Server Management Studio. Recommended improvements or corrections to developers based on test outcomes Emphasized on preventive actions to achieve deliverable quality and acceptance through early involvement of QA, extensive documentation and approvals from business. Coordinated and communicated with IT resources across the US and offshore to support multiple projects Tracked and reported on testing activities including test results, test case coverage, required resources, defect status and performance baselines and mile stones. Led QA meetings with Onsite, Offshore teams to communicate organizational and leadership objectives. Participated in the go-no-go meetings and proposed suggestions with the metrics related to pre-agreed release criteria. Confidential,TN Oct 08 –May 09
eBooking, eFocus
QA Analyst
Ozburn-Hessey Logistics, LLC, a supply chain management company, provides transportation; warehousing, distribution, and fulfillment; customs brokerage; freight forwarding; import and export consulting; cargo management; consolidation; customs clearance, and documentation information services. Additionally, it offers specialty handling; trucking; air and ocean freight forwarding; online package tracking, and insurance services. This is a web based application when a customer creates a booking in this application the booking details are sent to the person via electronic data interchange
Responsibilities:
Reviewed requirements and design documents to ensure adequate understanding to develop test cases Created the strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing in Software Development Life Cycle (SDLC). Created and executed Master Test Plan and designed testing strategy involving Various types of testing, Developed test cases based on various levels of requirements and Business rules, Developed automated test cases Used Quality Center for Test Creation, Execution, Defect tracking and Result Reporting. Designed Test Scope, Test Requirements Outline and Requirements Tree and associated requirements, defects to establish Traceability and maintained Requirements and Test Traceability Matrices. Used Quality Center to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developers to track and resolve the problems. Created Reports on weekly basis, kept the concerned parties notified, conducted walkthroughs for team members, and documented the proceedings Escalated issues to the Manager in a timely and appropriate manner Provided functional expertise to developers during the technical design and construction phases of the project. Created, executed, reviewed and documented test scripts for manual and automated software testing. Executed tests, tracked defects, and performed analysis Performed Functional, Navigational, Security Testing and Developed automated test scripts for functional and Regression Testing using QTP. Used SQl server for the back end testing. Documented status and final reports for QA activities Performed load and stress testing using Load Runner by creating virtual users and multiple scenarios Coordinated and communicated with IT resources across the US and Off shore team to complete assigned projects Worked closely with UAT Testers and End Users during system validation, User Acceptance Testing to expose functionality/business logic problems that unit testing and system testing have missed out Confidential,CA, Feb 07–Jul 08
Order Capture Applications
QA Analyst
At Gateway, a Leading Computer, Laptop and Accessory Manufacturer, the business objective of Developing Various Mediums of Sales with a Centralized Catalog, Enterprise Level Order Entry Systems – Phone, B2B, and Gateway.com was achieved by the implementing order capture applications.
This project involved wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test Plans and Test Cases. Associated with this project, I could use my areas of expertise of both technical and business skills, which include my past SQL and Performance Testing experience, and contributed actively to the success of these projects
Responsibilities:
Actively Participated in Requirements gathering along with Business Analyst’s, worked with Business User’s. Facilitated customer meetings to present, define and gather specific business requirements and determine priorities. Had one to one meetings with different users to document Use cases. Used Quality Center 8.2 to specify requirements, plan tests, execute test, track defects. Created Test Plans, and Developed, Executed Test Cases considering Use cases. Performed Functionality Testing – Links, Forms, Cookies, HTML / CSS and Business Work Flow. Performed Usability Testing – Site Navigation, Content and Image Testing. Performed Interface Testing – Application, Web Server and Database Server. Performed Data Base Testing – Tested data inserted, updated and retrieved is appropriate through queries. Performed Compatibility Testing - with various combinations of Operating Systems and Browsers. Performed Security Testing – Session Expiry, Unauthorized access to secure pages and downloadable files. Performed End to End, Functional, Regression, and Integration Testing manually. Automated scripts to check the performance and response times under load conditions to identify the bottlenecks Designed approach and developed visual scripts for Load, Stress, and Performance tests in order to test client and server side performance under various conditions. Prepared & Analyzed the various reports & graphs generated while performance testing using Load Runner Performed Backend Testing on Oracle DB by executing SQL queries to ensure the retrieved data was correct. Involved with UI Navigation, functionalities testing and automating those scenarios using QTP. Provided functional expertise to developers during the technical design and construction phases of the project. Identification, Escalation, discussion and resolution of issues with application, Environment, Configuration, Technology, connectivity and Tool related issues. Customer Interaction and progress reporting. Forecasting the risks and implementing mitigation plans / work around. Used Quality Center to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developers to track and resolve the problems. Experienced in Project Management and Business Analysis Gathered, documented and executed Requirements-based, Business process (workflow/user scenario), Data driven test cases for User Acceptance Testing. Confidential, March 06 – Feb 07
Quality Assurance Analyst
Countrywide financials offer Mortagage Banking – Loan Production, Loan Servicing, Loan Closing. Loan Production produces mortgage loans through four divisions of Countrywide Home Loans: Consumer Markets, Full Spectrum Lending, Wholesale Lending and Correspondent Lending. Loan servicing services loans, i.e., collects payments from the borrower, handles escrow accounts, tax and/or insurance payments, interest calculation, late fee charges etc.
Responsibilities:
Improved software quality, reached customer expectations by reducing defects through supporting proven software quality practices and implementing practical and effective process improvement methods. Successfully participated in every stage of STLC - Requirement Analysis, Test Planning, Task / Resource Estimation, Environment Setup, Test Case Development, Test Execution, Defect Management, Metric / Status Reporting and Test Cycle Closure. Used Mercury Test suite for Test management and automation and to maintain QA artifacts. Performed Integration, System, Regression, Exploratory, Performance and User Acceptance Testing of the application. Performed Manual Testing and Automated Testing of the whole system. Involved in Functional, Navigational, Security and Developed automated test scripts for functional and Regression Testing using win runner. Tested various financial activities – Statements, Transfers, Payments, Security, correctness of the exchanged financial data. Participated in UAT with end users to check the Compliance of the system with the business requirements.
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