Firmware Test Engineer Resume Vernon Hills, IL - Hire IT People

Professional Summary:
An experienced software tester with attention to detail focusing on client graphical user interfaces including 2-way video chat. Self starter specializing in discovering software defects in an efficient manner. Proven ability to multi-task by working on complex engineering projects while concurrently attending school full-time.

Experience:

Confidential, May 2011- Present
Confidential,
Firmware Test Engineer
Vernon Hills, IL

Accomplishments:

Familiarized self with complex printer firmware language and authored unit tests within two weeks of starting

More ideas to come from additional projects. Looking to add keywords.
Responsibilities:

Designed unit tests for automated testing of printer firmware
Efficiently updated old unit tests for implementation on newer printer firmware
Created, distributed and maintained custom Windows 7 image on several development PCs

Confidential,Quality Assurance Engineer September 2007 - March 2011
Sunnyvale, CA

Accomplishments:

Tracked to completion three full software releases
Attended school full time while working
Ran an average of 25 client graphical user interface test cases per day
Set and accomplished six to ten goals per quarter which were complementary to testing work

Responsibilities:

Authored test plans, test cases and defects for client graphical user interfaces
Gained familiarity of testing video, instant messaging, and visual voicemail features
Organized and executed team test-fests uncovering additional software defects
Verified and retested all fixed defects for proper integration of software fixes
Collaborated with partners and end users to troubleshoot and solve issues with ShoreTel system through QA / Technical Assistance exchange program on a quarterly basis
Trained new team members on configuring and testing ShoreTel software and systems
Educated new team members on software platforms including Siebel Contact Center and HP Test Director.
Reviewed end user documentation for features and limitations of tested software
Provided feedback on development documentation of new features of client software before and after software implementation
Prepared and organized product and feature demonstrations to management
Discussed with development possible customer interaction issues of tested software
Volunteered for testing of Corporate ShoreTel system on evenings and weekends
Gathered feedback daily from in house users of ShoreTel alpha system on 2-way video feature of client software

Quality Assurance Test Intern May 2007 - September 2007
Responsibilities:

Responsible for authoring and executing test plans for client graphical user interface.
Configured and maintained several ShoreTel telephony systems requiring Apple OS X and Microsoft Windows installations necessitating familiarity with Norton ghosting software and VMWare

Confidential, November 2005 – October 2007
Manager
Mountain View, CA

Accomplishments:

Oversaw operations of 15 employees serving up to 12000 customers a week
Received award for excellence in customer service based on a third party review
Developed skills for solving a wide variety of customer issues in a timely and fair manner

Responsibilities:

Spliced, assembled, projected and disassembled films for viewing by customers
Counted and verified hourly bank deposits of cash
Maintained and verified twice daily amounts kept in petty cash safes
Solved wide-ranging customer service issues in a fast and friendly manner

Confidential,Concession Attendant / Box Office Attendant November 2004 - November 2005
Mountain View, CA

Responsibilities:

Interacted with hundreds of different customers in a consistent friendly and effective manner
Operated cash register

Software Tools:
HP Test Director, Siebel Contact Center, Microsoft Office, Norton Ghost, VMWare, Eclipse, Open GL, GLUT, GLUI, Dev-C++, XCode

Operating Systems:
Windows (XP, Vista, 7), OS X, iOS

Languages:
Java, C, C++

Education:
B. S. Computer Science.

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Firmware Test Engineer Resume

Vernon Hills, IL

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