SUMMARY
Project Coordinator & Quality Assurance Analyst with more than 8 years of experience in the information systems field, in positions that utilized both technical and managerial skills.

• Over 8 years of strong experience in Project Co-ordination, Release Co-ordination, Quality Control and Quality Assurance.
• Experience in handling projects across GEO’s.
• Experience with legacy, web-based and client/server applications.
• Involved in all phases of testing including user acceptance testing, target, unit, integration, system, and regression testing.
• Experience as a UAT coordinator which uses the Systems Analyst skills.
• Leaded small groups and produced successful results.
• Have experience in Agile testing methodology and adapt to rapid deployment cycles and changes in testing patterns.
• Expertise in both manual and automated testing.
• Experienced in LPS Mainframe systems data setup and search functionalities.
• Involved in writing high-level test plans and test cases using test management tools like Mercury Quality Center, eTest & Quick Test Professional.
• Experienced in creating test procedures, defining test cases, developing and maintaining test scripts, analyzing bugs, interaction with team members in fixing the errors.
• Extensive experience in unit testing, user acceptance testing, black box testing, regression testing, and back end testing.
• Excellent analytical, business, problem solving and communication skills, with ability to interact with individuals at all levels.
• Expertise in problem solving and defect tracking using Rational Clearquest, LENS, CHART
• Experience in creating, executing and maintaining test plans, test strategies and test scenarios.
• Experience in development of test plans, test scripts and executing them.
• Acted as a subject matter expert on topics such as test plan reviews, test case development/execution and risk evaluation.
• Detail-oriented, logical, creative problem-solver, analytical, flexible, tenacious and able to do follow-through. Able to multi-task.

TECHNICAL SKILLS

Project Management tools:

PLANVIEW
STAMP
MS Office

Testing Tools:

Mercury Quality Center v9.2
Quick Test Professional v9.2 (QTP)
Rational ClearQuest, LENS
SCRAP (HP-UX testing)
CCOVER Testing (HP-UX testing)
E-Test (HP-UX testing)
CHART (Defect Tracking Tool)
Web Delta (Web Based Defect Logging Tool)

Languages:

C, C++, Unix Shell Programming

Operating Systems:

HP-UX, 10.x, 11.x, Windows 2000/XP, MS-DOS

Database:

Rapid SQL, SQL Server, ORACLE

Others:

TOAD, SecureCRT, SecureFX, snag IT, Rational Clearcase, Jazz, Expect, Debuggers (GDB, DDE, WDB), Firebolt, SAM, PQC, XML spy, Share Point

EDUCATION

Bachelor of Engineering,
Major: Computer Science.

CAREER PROFILE

Project Title

Lending - Servicing Integration Post Closing Management

Client

Confidential,

Period

Jun 2009 – Aug 2011

Position

Technical Project Coordinator

Responsibilities

• Performed production support co-ordination – Achieving end-to-end Problem ticket resolution through EACO calls involving the business and the development team.
• Performed SURF management from offshore location for the complete post close platform by directly handling the SURF requests with business team across GEO’s
• Documented and tracked issues, risks and dependencies using issue tracker tool.
• Performed release co-ordination of major enterprise releases and off-release. Planned the tasks for all technical activities for execution on stipulated timing and execution of the same.
• Driven Initiatives like global root cause analysis forum to proactively find ways to bring value to business.
• Worked with ITIL processes for Problem Management, Change management & Release Management.
• Worked in creating compliance guidelines for the support team.
• Created a dashboard for the team with the problem ticket information to give a quick snapshot of the application health.

Description

Wellsfargo’s vision to be available to the customer 100% of the times and provide accurate information at all times, This project is in line with the vision to serves post closing users with ensuring 99.9% availability of Arrow Suite apps, TIBCO, Oracle & Sybase DB applications. Enhancements to the applications are handled through SURF requests.

• Operating

System

Unix, Windows XP

• Languages

Java, SQL

• Database Applications

Rapid SQL, TOAD

• Special Software

Planview, Lens, SharePoint, TIBCO Admin

• Work Location

Confidential,Hyderabad, India

Project Title

Repurchase Enhancement – Servicing Integration Post Closing Management

Client

Confidential,

Period

SEP 2008 – May 2009

Position

Quality Control and Systems Analyst

Responsibilities

• Participated in business requirements and/or Techspec reviews with the Development team
• Designed and developed test plans, traceability matrices, test cases and test scripts from Business demands, design documents and use cases.
• Tested the application in various security profiles for different user groups.
• Worked on mainframe Lender Processing Systems and created loans for data setup and queried the mainframe system with appropriate search criteria for retrieving customer information.
• Validated the Queuing logic in TIBCO by creating repurchase requests with different profiles and using the TIBCO Admin.
• Tested the Stored Procedure’s by providing appropriate inputs in Rapid SQL.
• Tested webservices created by other teams and certified the webservices.
• Tested the TIBCO load process to Sybase database [Verifying the field transformations, direct move operation and mapping] by querying the database.
• Created reusable queries for testing and added to project library.
• Reported and tracked defects resulting from the test effort on a daily basis in the Project Metrics
• Created a dashboard for the team with the test results to give a quick snapshot of the validation phase.
• Worked in conjunction with test analysts in developing test scenarios and create acceptance criteria based on requirements, design documents and use cases.

Description

This project deals with handling of the Repurchase requests for loans from Bond Authority, Government Agency, 3rd party claims back into Wells Fargo Application. The system is designed for Loan Supervisor and Analyst of various internal groups to validate the repurchase reason and provide a recommendation. Based on the response to the final recommendation a decision is made to Appeal/Deny the loan disposition.

• Operating

System

Unix, Windows XP

• Work Location

Confidential,Eagan, MN, USA

• Testing Tools

Mercury Quality Center, Rational Clearcase, Rational Clearquest

• Database Applications

Rapid SQL, TOAD

• Special Software

Power Builder, XML SPY, SharePoint, TIBCO Admin

Project Title

ComplianceOne™

Client

Confidential,

Period

• FEB 2008 – AUG 2008

Position

Quality Assurance Lead

Responsibilities

• Created test scripts in Quality Center for new enhancements and Change Requests.
• Analyzed the Product Change request scope, objectives and created test scripts.
• Headed in test plan reviews with the Product Testing team.
• Manually executed Beta and Regression test scripts to validate the ComplianceOne™ client and server functionality.
• Reported change requests resulting from the test effort in Clear Quest.
• Configured and Setup test data for the ComplianceOne™ Admin and Calculations module testing.
• Performed test result validation by extracting the transaction XML’s created for a particular operation.
• Updated Data dictionary for any enhancements / change requests affecting the data items.
• Build validation using Quick Test Professional – Ran the automated regression suite whenever a build was deployed in the test environment.
• Represented TRIAGE and SCRUM meetings on behalf of SQC team along with Business and Development team.
• Performed expert reviews of test scripts developed with the Business Systems Analyst.
• Worked with Business Analysts in developing test scenarios and create acceptance criteria based on requirements and Functional Specs

Description

This Project deals in testing the ComplianceOne™ Admin application that connects to the major areas of business—deposit, lending, mortgage and IRA. Wolters Kluwer Financial Services built a trusted Bankers Systems with compliance knowledge and experience. Wolters Kluwer Financial Services markets this product for their clients as a core banking processor through one, easy-to-manage interface.

• Operating

System

Unix, Windows XP

• Languages

VB, .NET

• Testing Tools

Mercury Quality Center v9.2, Rational Clearcase, Rational Clearquest, Quick Test Professional v9.2

• Database Applications

SQL server

• Special Software

Share Point

• Work Location

Confidential,Minneapolis, MN, USA.

Project Title

ECLIPSE – Post Closing Management

Client

Confidential,

Period

JUN 2006 – JAN 2008

Position

Systems Analyst

Responsibilities

• Analyzed project scope, objectives and results.
• Participated in business requirements and/or design reviews with the Development team
• Headed in test plan reviews with the Product Testing team.
• Designed and developed test plans, traceability matrices, test cases and test scripts from requirements, use-cases, design documents and other project documentation.
• Performed Database schema and Stored Procedure testing when the schema changes happen
• Created XML from xsd.
• Tested webservices created by other teams and certified the webservices.
• Validated the TIBCO rules execution by simulating the webservice response.
• Tested the TIBCO load process to Sybase database [Verifying the field transformations, direct move operation and mapping] by querying the database.
• Created reusable queries for testing and added to project library.
• Navigate in TIBCO administrator to identify errors and warnings of the TIBCO load processes.
• Manually executed test scripts to validate functionality.
• Reported and tracked defects resulting from the test effort.
• Configuring the test systems to the requirement.
• Worked in conjunction with test analysts in developing test scenarios and create acceptance criteria based on requirements, design documents and use cases.
• Peer Reviews and expert reviews of scripts and programs developed.

Description

This Project deals in testing the loan application used by Wells Fargo Home Mortgage. The process of Loans arriving from upstream into the Postclose system through TIBCO process is tested. Loan types are validated to see if automated/manual rules have executed correctly. Any Deficiencies/Events get opened by loans are logged in Defect Queuing tool for further evaluation by Business.

• Operating

System

Unix, Windows XP

• Languages

Java, SQL

• Testing Tools

Mercury Quality Center, Rational Clearcase, Rational Clearquest

• Database Applications

Rapid SQL, SQL server, TOAD

• Special Software

Power Builder, XML SPY, TIBCO Admin

• Work Location

Confidential,Eagan, MN, USA

Project Title

CVL- Core Functionality Testing & File System patch creation

Client

Confidential,California, USA.

Period

JAN 2005 – APR 2006

Position

Quality Assurance and Delivery Lead

Responsibilities

• Analyzed project scope, objectives and results.
• Have used TCP/IP commands on UNIX to test the system availability
• Participated in the drafting of business application design specs.
• Configuring the test systems to the requirement.
• Setting up the test ring.
• Worked in conjunction with test analysts in developing test scenarios and create acceptance criteria based on requirements, design documents and use cases.
• Resolving conflicts in machine configurations.
• Performance monitoring of test systems.
• Running Kernel Functionality Tests.
• Running Kernel Reliability Tests.
• Tracking defects.

Description

The project deals with cutting unofficial as well as official patches for the kernel file system and testing the core functionality via Kernel Functionality Testing and Kernel Reliability Testing.
It involves monitoring the test progress and resolving any test system related or test suite related issues. To ensure the testing completes on schedule.

• Hardware

HP Workstations (s700, s800,B class, C class, J class, N class, L class, HP9000, MHORN, MEDEL, EIGER, EVEREST, WP)

• Operating

System

HP-UX 11.x, MS-DOS, WINDOWS 98/NT/2000

• Languages

C, C++, Shell Programming, Perl, Expect

• Testing Tools

Scrap (HP-UX Testing) e-Test (HP-UX Testing)

CHART (Tracking tool)
Web Delta (Web Based Defect Logging system)

• Special Software

Clearcase, Jazz, Firebolt, Patch Cookbook, IPCE

• Work Location

Confidential,CHENNAI, India

Project Title

Patch Cutting

Client

Confidential,California, USA.

Period

• SEP 2004 – JAN 2005

Position

Patch Architect

Responsibilities

• Understanding the requirements
• Generating the Defect Document
• Generating the Traceability Matrix for the patch
• Cutting the patch
• Performing Self-Review of created patch
• Reviewing created patches (Internal Quality Audit) using checklists
• Logging defects into CHART if any
• Performing Functional Testing of the patch
• Performing Life Testing

Description

The Support team is responsible for cutting the official patches to be shipped to customers. The team is responsible for gathering requirements, deciding which patch streams the defect fixes should go into, generating the required documents, cutting the patch, testing and delivering the patch. The team has to co-ordinate activities for the periodic as well as site-specific and point patches. The team also participates in releases.

• Hardware

HP Workstations (s700, s800,B class, C class, HP9000)

• Operating
• System

HP-UX 10.x, 11.x, MS-DOS, WINDOWS 98/NT/2000

• Languages

C, C++, Shell Programming

• Special Software

IPCE, Clearcase, Firebolt, Patch Process Document, Patch Catalog Browser, Self Review checklist, IQA checklist, CHART (Tracking tool), Web Delta (Web Based Defect Logging system)

• Work Location

Confidential,CHENNAI

Project Title CVL- (Chennai Visualization Lab): CDE/Xt/Motif

Client

Confidential,California, USA.

Period

NOV 2003 – SEP 2004

Position

Programmer

Responsibilities

• Analysis of requirements and preparing test plan.
• Peer Reviews and expert reviews of programs developed (Internal & External Quality Assurance) using checklists
• Developing Unit test specifications and test data
• Performing Unit Testing and Life Testing
• Developing scripts/tools for automation
• Maintaining the code for different releases using Clearcase.
• Preparing documents and submit in CHART
• Root Cause Analysis of the defect, Fixing the Defect, Reviewing the fix, Unit Testing, Life Testing, Regression Testing, Reviews (IQA, EQA/FI), Patch Release (Creation + IDT).

Project

The project deals with the maintenance of the GUI portion of the HP-UX (Xt / Motif / CDE / VUE) and support of the basic desktop functionality on HP-UX. Defects are reported to the lab using HP\'s defect-reporting tool called CHART. All defects that are reproducible in the lab are analyzed; solution is implemented, reviewed and tested. Once the solution passes the review and testing, that fix will be included in the next patch and that patch is delivered to the customer.

The project also involves major enhancements like:
1) 64-bit porting
2) Enhancement of the test coverage with SmarTest for all the products maintained by CVL.
3) Development and deployment of the patch creation tool IPCE which supports the patch creation process in terms of documentation, traceability, ease of review, reduced time in patch creation as well as reducing the defects injected during creation
4) Interface Expansion
5) SAFER Analysis

Hardware

HP Workstations

Languages

C, C++, Unix Shell Script, X/Motif, Perl

Database

SQL Server

Special Software

Debuggers -DDE, GDB & WDB
Clear case - 3.2, Jazz, CHART, IPCE

Courses, Workshops Attended:

ITIL V3 foundation basics

Quick Test Professional (QTP)

iQMS Training

OS Fundamentals

PCMM Awareness

PROPEL Camp

OS Installation and Kernel tuning

Jazz Training

CMM Awareness

TBEM Awareness

Patch Process

CVL CPE Process

Clearcase Training

CVL Build Process