QA Analyst Orange City, FL

OBJECTIVE

A challenging Quality Assurance position giving me the opportunity to apply over ten years of highly detail-oriented IT experience to help improve the IS department's efficiency and Software Development Life Cycle, as well as, the company's profitability.

SUMMARY OF QUALIFICATIONS

Demonstrate first-class analytical, design and problem solving skills while maintaining high quality standards in all areas.
Proven to be a dedicated team player with strong background in software testing\\support.
Excelled in many responsibilities including Test plans, Testing, Troubleshooting, Training, Documentation and Managing.
Experience in Software, Publishing/Media, Banking, Telecom and Insurance industries.

Languages: SQL, XML, VB
Database: MS SQL Server 2000/2005, IBM DB2
Automated testing: Segue SilkPerformer
Defect Tracking: MS Visual Studio Team System: TFS, Compuware TrackRecord,
Advanced Help Desk (AHD), Remedy, Vantivve, Profile
OS/Platforms: Windows 98/2000/XP/Server 2003/Vista/7, Ubuntu Linux 9.x
IBM Client Access AS400, Peoplesoft/Oracle CRM, Citrix
Other: Virtual PC, VMWare, MS Office, WinSQL, Lotus Notes, Remote
Desktop, Proxy Funk, VNC, Remotely Possible, Seagull

PROFESSIONAL EXPERIENCE

Confidential,FL April 2007 - October 2009
QA Specialist II

Create and execute test plans and scripts for new releases and service packs of company's time, attendance and labor-tracking software
Become subject matter expert with new software, policies and procedures to develop and provide training for Support, Implementation and other staff
Compose and maintain documentation for past and current versions of new software and some third-party applications
Mentor and instruct new employees as needed
Involvement in the full software life cycle from requirements creation to release
Perform all aspects of testing to ensure the quality release of new versions and service packs, including regular use of SQL Server database queries
Perform testing and manage projects for scheduling and payroll interfaces
Troubleshoot, analyze and track defects within standalone and web application
Active participation in improvement of processes and procedures

Confidential,Lake Mary, FL October 2001 - March 2007
QA Analyst

Test fixes, enhancements and upgrades for Peoplesoft/Oracle CRM and AS400.
Troubleshoot, fix, and analyze issues/bugs within web-based CRM application and integration to AS400.
Build and revise scripts for Segue automated testing tools.
Perform Stress/Load tests with Segue SilkPerformer.
Read and modify data as needed via WinSQL connected to IBM DB2 database
Formulate and run queries in AS400.
Approve projects and migrate to multiple environments via Application Designer.
Develop test plans and maintain user-level Knowledgebase for CRM application.
Produce and maintain all paperwork necessary for Change Control Management.
Connect to network over VPN to assist with migration from Stage to Production
Create and maintain tasks to track all projects and assignments.
Travel to locations, as necessary, to assist with training and rollout of application.

Confidential,Orlando, FL November 2000 - April 2001

Helpdesk Coordinator

Lead support staff of 15+ providing all training and assistance as needed
Coordinate and supervise a helpdesk based on an NT network utilizing Lotus Notes, SQL and AS400 for a major publishing corporation.
Assist manager in all responsibilities:
o Weekly reports; Presentations; Meetings; Conference calls
Monitor company-wide network and administer AS400.

Confidential,Lake Mary, FL May 2000 - October 2000 (Contract)
VPN Support Analyst

Provide Tier 2 and Tier 3 telephone support of installation, configuration and connectivity of Virtual Private Network for a telecommunications company.
Support internal employees and external business personnel on VPN using Nortel Networks Extranet client via dial up, cable modem and DSL connections.
Diagnose and correct MS Office and Windows problems.
Assist in setup and functionality of networking including TCP/IP protocols.

Confidential,Charlotte, NC November 1999 - April 2000 (Contract)
Network/AS400 Analyst

Responsible for converting agents' office setup from mainframe/terminal systems to Windows-based PC's running on NT network with client access AS400.
Set up client accounts and administer printers and passwords on AS400.
Exercise professional and technical skills to work directly with agents in takedown, setup, troubleshooting, and functionality of new systems.
Use knowledge in all Windows and Office versions along with AS400 hardware, hubs, routers, PC hardware, and printers.
Assist clients and On-site Technicians until site is completely prepared and utilize back-out procedures, if necessary.

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