PROFESSIONAL SUMMARY

• Over 7 years of experience in Quality Assurance, Testing and SME [Subject Matter Expert] and over 5 years of experience in Accounting, Finance [IFRS] and Inventory/Merchandising as a Business User.
• Experienced in testing Client/Server and Web based applications by using Manual and Automated testing tools.
• Proficient in development, execution, maintenance of Test plans, Test cases, Test specifications and Test scenarios.
• Solid analytical, dynamic troubleshooting and problem solving skills.
• Strong in Black and Grey Box Testing, Preparing Test Plans, Test Cases using Quality Center.
• Possess excellent skills in System Testing, Integration Testing, GUI Testing, Functional Testing, Regression Testing, Stress Testing, User Acceptance Test (UAT) and Database Testing.
• Good knowledge in Front-end Testing and Backend Testing
• Proficient in creating and extracting reports to Microsoft Excel from Quality Center
• Knowledge of Software Development Life Cycle (SDLC) & Quality Assurance Life Cycle (QALC).
• Experienced in Waterfall and Agile methodologies
• Excellent experience in Finance, Insurance, Healthcare and Trading Industry,
• Cross-platform web testing performed on Windows 95/98/NT/2000/XP.
• Tracked defects ,prepared defect matrices, defect summary report and followed issues to completion
• Good analytical and communication skills and ability to work independently with minimal supervision and also perform as part of a team
• Have excellent interpersonal, organizational and have proven to be a goal-oriented, diligent and resourceful.
• Strong in working with minimum resources and meeting the deadlines.

Education

• Post Graduate Diploma in Computer Application.
• Bachelor of Science.

Technical skills

• Testing Tools: Quality Center, Quick Test Professional, WinRunner, Test Director, Load Runner, Caliber and TOAD.
• Databases: Oracle8i and 9i, SQL Server 2005, Microsoft Access and DB2
• Scripting Languages: VB Script, Unix Shell Script, Java Script and TSL
• O/S: Windows XP 2000 l / NT 4.0 Server, s NT 4.0 Workstation, 98 / 95 , Unix and Linux
• Languages: C, C++, C#, Java, Microcontroller , Visual Basic.NET , SQL, PL/SQL, , TSO/ISPF,
• Software: MS-Excel, MS-word, Ms-PowerPoint and Outlook Express, Crystal Report.

professional experience

Confidential, Charlotte, NC 10/2009 - Till date
QA Analyst

Confidential is a diversified financial services company that provides a broad range of banking, asset management, wealth management, and corporate and investment banking products and services. The Website provides all on-line account decisions and queries; with a secure web log-in. Through the site customers can process e-commerce transactions and apply on-line for new accounts and banking services. Application has been developed in ASP.Net, VB.Net, and C#, Java/J2EE, XML, HTML using SQL Server, Oracle9i and DB2 databases and deployed in Web logic.

Responsibilities:

• Interacted with the business analysts to understand user requirements and gathered inputs for creating the Test plan for testing User creation, Transactionand Bill pay module functionalities.
• Worked as Black box tester on the software modules, documented Test cases and results in Quality Centre.
• Testing process included Smoke testing, Functional testing, System Testing, Integration testing, Data Integrity testing, Regression testing and End to End testing, also participated in UAT (User Acceptance Testing).
• Tested the database tables for Data integrity using SQL scripts in TOAD.
• Managed, Documented and Controlled all the Test Cases, Test Steps and Expected results in Quality Centre.
• Maintained Bug reports in the Defects module of Quality Centre.
• Performed input field validations by Data Driven Testing using Data Tables and Test Database. Created both Positive and Negative data for the same.
• Application is developed based on SOA
• Interacted with Developers in fixing the bugs and logging them in Quality Centre.
• Attended weekly status meeting and provided Status Metrics report.
• Retested bugs after the fix and monitored them until resolved.

Environment: C#,ASP.net, Java/J2EE, FTP, MS SQL Server 2005, Oracle9i, Quality Center , Quick Test Professional, , Load Runner and CaliberRM.

Confidential, Cincinnati, OH 10/2008 – 09/2009 
QA Analyst

• Fifth Third Bank is a diversified financial services company. The Bank operates through business segments like Commercial Banking, Branch Banking, Consumer Lending, Investment Advisors and Mortgages. As a member of QA team, analyzed and tested Account Maintenance, Transactions and Financial Reports such as Trial Balance, Balance Sheet and Income Statement. This WEB based application is designed to maintain customer accounts and support the business functions and financial transactions. It is developed using ASP.Net, VB.Net, C#, Java, JSP, J2EE, Web sphere and Oracle 9i, XML, HTML.

Responsibilities:

• Involved in the development of system test plan which included scope, objectives, resources and timelines of the testing effort.
• Analyzed and created test cases in Quality Center using Business Requirements Documents (BRD) and Functional Specification Documents [FSD].
• Updated existing Test cases as per the Change requirements document.
• Carried out Smoke testing Functional testing, Integration testing, and System testing for the application.
• Involved in Automation datasheet preparation and modifications along with Automation Developers.
• Performed Regression testing on different test cycles to make sure that the bug has been fixed and the application is running properly by using Quick Test Professional.
• Data validation and database integrity testing done by executing SQL statements using TOAD for Oracle database.
• Carried out integration testing for the data center.
• Performed Black Box and Grey Box testing.
• Participated in User Acceptance Testing (UAT) sessions.
• Documented the errors using Quality Center and tracked them to completion by communicating and co-coordinating with the developers.
• Participated in Business Analysis, Requirement Analysis and Data Analysis
• Developed & maintained the traceability matrix between requirementsandtest cases
• Involved in creating periodic status reports.

Environment: 
C#, ASP .Net, HTML, XML, FTP,J Meter, Java, JSP, J2EE, Web sphere, Quality Center, Quick Test Professional, Load Runner ,TOAD, Oracle 9i,DB2, Crystal Report

Confidential, Nashville, TN 10/2006 - 09/2008 
QA Analyst

Confidential is a full-line Credit Card Services and banking firm. It provides international corporate financial services for more than two million businesses conducting transactions in 190 countries. I worked on different modules like Customer Creation, Billing Error Notice, Finance Charges, Address Change, Letters of Credit, Collections, Guarantee transactions, Credit Overdraft Notification, Loan and Deposits. The Web based application is developed by Regions Bank using ASP.Net, VB.Net, and C#, SQL Server, Oracle, DB2, XML, HTML and deployed in Web logic. Application is developed based on SOA.

Responsibilities:

• Created Test Plan and Test Cases for the team
• Generated test scripts and executed manual and automated testing using Quality Center and Quick Test Professional.
• Tracked the defects using Quality Center.
• Reported defects and discussed details with Project managers.
• Led the team on Daily Defects status and Progress meetings.
• Interacted with subject matter expert, and prepared test plan, which specifies testing overview, testing approach, testing strategy, roles and responsibilities, and scope of testing.
• Wrote, tracked, managed, executed and prioritized Test Cases.
• Created and maintained Test Reports & Test Data
• Conducted various types of testing like Functional Testing, GUI Testing, System Integration Testing, User Acceptance Test (UAT) Regression Testing, System Testing, Data Driven Testing using the Quick Test Professional and Quality Center.
• Designed Test Scenarios and Test Conditions for UAT
• Created Traceability Matrix between Requirements and Test Cases by using CaliberRM
• Worked with SQL, to test the database for Backend Testing
• Worked on Waterfall methodology
• Attended weekly status meeting and provided detailed status report.

Environment: C#,ASP.net, HTML, XML, FTP, MS SQL Server 2005, Oracle9i, Quick Test Professional , Quality Center, Load Runner , CaliberRM , TOAD and Crystal Reports.

Confidential, New York, NY. 01/2006 – 09/2006
QA Analyst

Confidential is the nation\'s largest life insurer in terms of insurance in force and continue to hold a leadership position in North America. Involved in testing insurance software, which is used by field agents of the company to enter the data of prospective customers. Analyzed the specifications and developed test plans for the testing process of Insurance Applications.

Responsibilities:

• Created Test Plan and Test Cases for the team.
• Involved in Integration and Regression testing using Quick Test Professional.
• Performed Black and Grey box testing.
• Defects were Tracked, Reviewed, Analyzed and Compared using Quality Center.
• Checked the GUI objects using checkpoints adding functions to invoke applications.
• Recorded scripts, and enhanced scripts using parameterization and synchronization to support data driven testing.
• Performed GUI Test, Functional Test, Smoke Test, and System Test, System Integration Testing, User Acceptance Test (UAT) using QualityCenter.
• Design of Test Scenario, Test Condition for UAT covering all possible positive and negative scenarios and conditions
• Executed automated testing and generated test scripts using Quick Test Professional.
• Carried out extensive testing with the Quick Test Professionalwith different test cases, which reflects the various real time business situations.
• Tested the database tables for Data integrity using SQL scripts in TOAD.
• Analyzed Test results and suitable corrective actions were suggested.
• Led the team on daily defects status and progress meetings and reported defects and discussed details with Project manager.
• Worked on Waterfall and Agile methodology Testing life cycle
• Created and maintained Test Reports & Test Data
• Attended weekly status meeting and provided detailed status report

Environment: Windows XP/2K, Visual Studio .NET, HTML, XML, Oracle 9i, TOAD 7.6, Linux, Java, J2EE, Quality Center and Quick Test Professional

Confidential, Downers Grove, IL 11/2004 – 12/2005 
QA Tester

Involved in testing the Confidential. This application accepts different claims like Medical claims, Dental claims, Pharmacy claims and vision claims from different vendors and route the claims into Batch Adjudication System and Online Adjudication. Here the Batch Adjudication System automatically adjudicates the claims and sends the files to Payment department. In the Online Adjudication system examiners will check the files and then they will move the claims to Payment department. Here we receive the paper claims, Electronic claims, IVR claims and Internet claims from vendors.

Responsibilities:

• Involved in writing Test plans, Test cases and responsible for executing the Test Scripts.
• Performed Smoke, Integration, Functional, Regression, and System testing.
• Interacted with Business users and Technical team in providing clear solutions to requirements.
• Developed test cases in Quality Center.
• Used Quality Centerfor reporting the Bugs and performed regression testing after fixing the bugs.
• Used Quick Test Professionalas an automation tool for Regression testing.
• Generated SQL queries in Oracle and DB2 to pull the data for validation.
• Involved in testing the Reversal Claims and Resubmitting claims processes.
• Involved in processing claims and validated the full payment cycle process until it generates
• Involved in testing the integration between the Claims application and other applications like Providers, Drugs, Eligibility and Member Client Services applications.
• Set the Acceptance Criteria, which was utilized, in the final “Decision to Go Live” meeting.
• Participated in defect review meetings.

Environment: Quality Center, Quick Test Professional , Visual Basic, ASP, Java Script, VB Script, XML, Oracle, SQL, MS Access, UNIX, Oracle Run Time, Web logic, DB2, Windows XP

Confidential, Malaysia 11/2001 to 08/2004
QA Tester

Confidential is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance. Involved in Online Banking project and actively participated in testing. The new interface allows the customers to access their Malayan Banking Bhd accounts through World Wide Web. Using the User ID and security code, the users can access their Current, Savings, Loan, Investment and credit card accounts. The application provides the account summary, transfer funds, loan payment, scheduled transfers, payments options to the user. The user has also the option to change his security code and personal information.

Responsibilities:

• Involved in Manual and Automated testing.
• Interacted closely with Test lead in formulating the test plan and planning the test schedule.
• Created test cases for manual testing.
• Executed automated testing scripts for Regression, Integration and System testing using WinRunner.
• Prepared test data as per the specifications of the Requirements document.
• Performed Black and Grey Box testing and checked the functionality of the application.
• Interacted with Developers and System Analysts to understand the severity of the defects and assigned priorities accordingly to perform regression testing.
• Reviewed the final test report to make sure that all the requirements in the Traceability Matrix have been tested.

Environment:  Windows, SQL, Oracle, Java, HTML, UNIX, Winrunner.

Confidential, Malaysia 05/2000 – 10/2001
Subject Mater Expert/System Tester

Confidential is one of the leading retail chain stores with mix of Sports Performance brands. World Of Sports has retail stores in Singapore, Malaysia and has also established presence in Vietnam through franchising. Involved in the implementation, testing and maintaining of the Accounting/Inventory software solution for its retail operation at backend office.

Responsibilities:

• Involved in creation of General Ledger Chart of Account, Cost Center and Accounts Payable/Accounts Receivable Master database.
• Involved in creation of Product codes in Inventory module.
• Setting up of Advanced Financial Integrator [AFI] module to integrate Finance and Inventory modules.
• Performed post implementation testing of the GL, AP, AR and Inventory system.
• Trained the entire Accounting, Merchandising and Sales team.

Tools Used: Windows, SQL, System 21- JBA Software (on OS400).

Confidential, Malaysia 02/1995 - 04/2000
Accounting Manager

Confidential is the leading pan-Asian marketer, distributor and retailer of international brand-names. The Group’s extensive portfolio of lifestyle products covers four key product categories: sports, golf, active lifestyle and fashion. RSH Malaysia is one of Asia’s foremost sporting goods pioneers.

Responsibilities:

• Responsible for corporate accounting and financial reporting [IFRS] to Management and Corporate Office.
• Ensure timely closure and accuracy/completeness of financial accounts, performing accounts analysis.
• Preparation of monthly Flash Report, Income Statement, Operations Report, Segmental Profit & Loss Statement and Balance Sheet for Corporate Office.
• Preparation of ad hoc management reports.
• Inter Company reconciliation and timely resolution of reconciling items
• Supervise and manage Accounts Payable, Accounts Receivable and Inventory departments.
• Preparation of monthly consolidation accounts.
• Pro-active role in reviewing policies, systems and reporting requirements on a regular basis and recommend changes for improvement.
• Liaising with the external auditor.

Monitoring of Inventory Management

• Preparing product costing and updating into the system
• Compiling Purchase order, supplier invoice, delivery order, packing list, bill of lading etc,. and checking them thoroughly, keying in to the system and then generating Goods Received Note (GRN) from system.
• Making adjustments for Goods Discrepancy Note (GDN), Inventory adjustments
• Preparing Journal Vouchers for Inventory adjustments.
• Checking accuracy of Goods Inter Transfer Advice (GITA) and Barcode.
• Checking whole sale Invoice/CN/DN to dealers.
• Preparing closing stock report at the end of every month.
• Analyzing monthly stock movement and stock aging report.
• Organizing periodical stock take of stores.
• Preparing stock variance reports for management by comparing physical stock count with system stock.
• Checking all Inventory transactions and performing periodical posting to GL.

Tools Used: Windows Office, SQL, Atlantis Traders (on Unix), System 21- JBA Software (on IBM OS400).

• Keywords: Quality Center, QC, Quick Test Professional, QTP, WinRunner, Test Director, CaliberRM and TOAD, ASP.Net, VB.Net, C#, Java, JSP, J2EE, Web sphere and Oracle, SQL Server, XML, HTML. Black box, grey box, UAT, SQL, Manual testing.