SUMMARY:

• 11 plus years of IT Experience Sr Systems Engineer (Application, Production & Systems Support, Cloud Infra Services) ; industry expert in Telecom, Enterprise, Healthcare & Consumer Products, High Tech Media & Software, Publishing and Financial information, Governance.
• Demonstrated Team Leadership, skilled in client interaction, Provide 2nd line support for mission critical business applications, Providing Tier 2/3 Application support & Services to the Enterprise AWS production and development environment, proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Over 8 years of experience Event, Incident, Problem & Change Management, Service Operations, Service Transitioning.
• Facilitating smooth day - to-day production support of Application/Services running on AWS Environment, On premises Unix/Linux/Solaris Platform system L2/L3 Support including Go live, production support and Knowledge Transfer.
• Maintained the monitoring and alerting of production and corporate servers using Cloud Watch, Cloud Trail services.
• Installing, configuring and maintaining Continuous Integration, Automation and Configuration Management tools.
• Extensive experience in Managing the implementation of application changes.
• Experience in Application Code deployment & Configuration of Servers entities using EC2, Elastic Beanstalk.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Facilitate productive relationships with and between key stakeholders, during the Planning management and implementation of business change.
• Adherence to SLA service levels on production issues & Audit Severity 1 & 2 issues RCA .
• Identify project related risks and escalate project issues in a timely manner.
• Expert in Mobilize, co-ordinate and monitor the efforts of Team Member in dealing with business application problems referred to second line support.
• Coach, Mentor, Motivate, Quick Learner and Supervise project team members, and influence them to take positive action and accountability for their assigned work.
• Develop best practices and tools for project execution and management.

TECHNICAL SKILLS:

Operating Servers: HP UNIX (11i v3) / Linux (RHEL 5/6) / Sun Solaris (10)/ 5/6, Suse Linux 10/11 Sp3, Centos 6.5, Window Server 2008/12.

Tools: New Relic, Jenkins, Puppet, GIT, Autosys, Toad, Smarts, Nagios, Putty, Service Now ITSM, BMC Remedy 7.0, Appdynamics, Wily Introscope, Splunk.

Web App Server: Weblogic Application Server 12c/11g/10g, Jboss 5x/6x, Apache-HTTP Server 2.x, Tomcat 5x/6x.

Shell Scripting: Unix Shell Scripting (Bash, Bourne, Korn)

Database: DB2,mysql, MS - Access 2000, Toad

Cloud: AWS Web services (VPC, ELB, EC2, ECS, S3, IAM, EBS, Elastic Beanstalk, Cloud Formation, and Cloud Trail etc.)

PROFESSIONAL EXPERIENCE:

Confidential, MN

Sr Systems Engineer

Responsibilities:

• Maintained the monitoring and alerting of production and corporate servers using Cloud Watch service.
• Providing Tier2 Cloud infrastructure support to the client AWS production and development environment services.
• Proficient in AWS services like VPC, EC2, S3, ELB, Auto Scaling Groups (ASG), EBS, RDS, IAM, Cloud Formation, Route 53, Cloud Watch, Cloud Front, Cloud Trail.
• Used security groups, network ACL’s, internet gateways and route tables to ensure a secure zone for organization in AWS public cloud.
• Created and configured elastic load balancers and auto scaling groups to distribute the traffic and to have a cost efficient, fault tolerant and highly available environment.
• Created S3 buckets in the AWS environment to store files, sometimes which are required to serve static content for a web application.
• Experienced in creating multiple VPC’s and public, private subnets as per requirement and distributed them as groups into various availability zones of the VPC.
• Created NAT gateways and instances to allow communication from the private instances to the internet through bastion hosts.
• Used AWS Beanstalk for deploying and scaling web applications and services developed with Java.
• Cognitive about designing, deploying and operating highly available, scalable and fault tolerant systems using Amazon Web Services (AWS).
• Experienced with installation of AWS CLI to control various AWS services through SHELL/BASH scripting.
• Possess good knowledge in creating and launching EC2 instances using AMI’s of Linux, Ubuntu, RHEL, and Windows and wrote shell scripts to bootstrap instance.
• Used IAM for creating roles, users, groups and also implemented MFA to provide additional security to AWS account and its resources.
• Implemented domain name service (DNS) through Route 53 to have highly available and scalable applications.
• Created EBS volumes for storing application files for use with EC2 instances whenever they are mounted to them.
• Configured AWS Identity Access Management (IAM) Group and users for improved login authentication.
• Worked on CI/CD tool Jenkins to automate the build process from version control tool into testing and production environment.
• Managed build results in Jenkins and deployed using workflows.
• Created snapshots to take backups of the volumes and also images to store launch configurations of the EC2 instances.
• Ability to build and maintain an AWS cloud infrastructure architecture aligning security, compliance, performance and resilience with cost
• Experience with ITIL Processes (Incident, Change, and Problem Management)
• Experience with server operating systems including Windows Server, Linux and UNIX

Environment: AWS (EC2, VPC, ELB, S3, EBS, RDS, Route53, ELB, Cloud watch, Cloud Formation, AWS Auto Scaling, Lambda, Elastic Beanstalk, SQL, AWS CLI, Unix/Linux, Jenkins, Puppet, Shell scripting.

Confidential, ST Louis, MO

Sr System Analyst

Responsibilities:

• Strong Experience on AWS platform and its dimensions of scalability including VPC, EC2, ELB, S3, and EBS, ROUTE 53.
• Designed AWS CloudFormation templates to create custom sized VPC, subnets, NAT to ensure successful deployment of Web applications and database templates.
• Setup and build AWS infrastructure various resources, VPC EC2, S3, IAM, EBS, Security Groups, Auto Scaling, and RDS in CloudFormation JSON templates.
• Install & Manage LAMP Web server / Stack on various Unix / Linux OS Distributions.
• Configuration management using Puppet, Puppet manifests and modules to deploy, configure, and manage servers.
• Managed GitHub repositories and permissions, including branching and tagging.
• Working in implementation team to build and engineer servers for Linux & AIX operating systems.
• Working on AWS cloud to provision new instances. S3 Storage Services. AWS EC2 & Cloud watch services. CI/CD pipeline management through Jenkins.
• Used CloudFront to deliver content from AWS edge locations to users, allowing for further reduction of load on front-end servers and created the AWS Security groups to enable firewall.
• Used AWS BeanStalk for deploying and scaling web applications and services developed with Java.
• Installing, configuring and maintaining Continuous Integration, Automation and Configuration Management tools.
• Creating rule and managing alerts through cloud watch for AWS services .
• Creating fully automated CI build and deployment infrastructure and processes for multiple projects using Docker, Jenkins, VMWare, RHEL, Gitlab.
• Facilitating smooth day-to-day support of Application/ Services running on Cloud Infra, Midrange Servers and Platform.
• Designing and deploying dynamically scalable, highly available, fault tolerant, and reliable applications on AWS
• Selecting appropriate AWS services to design and deploy an application based on given requirements.
• Responsible for the performing Failovers/ switchover. Also using remedy for the ticketing of the various alarms documentation as well as creation/modification of SOPs.
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Implement new business application software, capturing end user requirements and configuring, testing and integrating as necessary.
• Implement new releases of existing business application software, capturing end user requirements and configuring, testing and integrating as necessary.
• Produce specifications of business requirements to a level that enables effective delivery of agreed changes.
• Coordinate the work of Team Members during the production deployment, daily tasks and implementation of new or upgraded business modules or solutions.

Environment: RHEL5/6, GIT, Jenkins, Puppet, Lambda, AWS EC2, AWS S3 and RDS, Beanstalk, AWS ELB, SQS, CloudWatch and Route 53, ELK, Nagios, Apache Tomcat Application Server, Service Now ITSM .

Confidential

Sr System Admin Operations (ENTERPRISE)

Responsibilities:

• Installing/configuring dpkgs on the servers, Responsible for the code deployments on the Unix/Linux servers which come under as TIER 2 protocol.
• Creating / Performing of Emergency/weekly schedule Change/Task via BMC Remedy.
• Remote administration of servers for any problem across all Dow Jones offices related to Unix Servers
• Monitoring and maintaining 2500 (Linux/Unix/Solaris/Stratus) systems for a US based ISP.
• Auditing Severity 1 & 2 issues as per SLA defined as per proper escalation defined.
• Responsible for the performing Failovers/ switchover. Also using remedy for the ticketing of the various alarms documentation as well as creation/modification of SOPs ·
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning.
• Scripting is done whenever required to automate the processes. Providing App support to the clients vendors facing products (FIDS).
• Experience in handling motivated mid-size team of 10 professionals.

Confidential

Unix Admin Support

Responsibilities:

• Providing Tier1 support to Confidential Support Media & software (network news service provider) based in US.
• Remotely manage more than 250 US based Linux, UNIX FE/BE’s servers.
• Enable/Disable news servers for maintenance.
• Monitor Big Sister monitoring tool, Nagios Tool, TTG Graphs and Opera tool which used to monitor the Wind tunnel network.
• Troubleshoot faults/cause to servers at Tier1 according to their alarms via Big Sister, Nagios and Check servers for their backlogs.
• Remove extra space files for servers whenever needed & many other Administrative Tasks.
• Resolve OTRS and RT tickets (come from customers end).
• To ensure correct working methodology.
• Communicate with various team to developed and customize scripts for improved systems monitoring.

Confidential

Linux Support Engineer

Responsibilities:

• Complete System and operation management of Governance project implementation.
• Configure the IBM WAS and ensure the smooth running of application software.
• Checking & Rectifying the hardware, software and other related items for
• Implementing process as well as responsible for technical support to state commission.
• Manage Court Computer LAN with the help of Supplier and also configure the Internet
• Dial-up Connection for data transfer.
• Training and guidance to the District Consumer forum Staff for operating Application Software in Confonet.
• Database administration and System maintenance like taking backup, restoration, network setup
• Coordinate Confidential Programmer at Distt. Level.
• Maintain Complaint, Training and Inventory Status report at District Level.
• Compliance report and weekly diaries to be send to the Confidential Coordinator at Confidential State Centre for all Technical matters.
• Manage P.S. computer lab.
• Training of Police Station Staff.
• Rectifying of Networking & Software& Hardware Problems.
• Coordinate with CIPA STAFF and Confidential Supervisor at Distt. Level.
• Maintain Complaint, Training and Inventory register at PS Level.