Production Support Analyst Resume Brooklyn, NY - Hire IT People

SUMMARY:

Seasoned technology and operations professional with a wide range of experience in the financial services industry.
Proven track record in system and application support, network administration, security administration, application development using multiple platforms.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Red Hat Linux 5, SunOS, MS Windows, HP - UX, z/OS, Tandem Guardian and OSS

DATABASES: SQL Server, Oracle, MS Access

PROGRAMMING: C/C++, SQL, Shell scripts, Perl, awk, TAL, TACL macros, JavaScript, VBScript

Control: M Job Scheduler, Tidal Enterprise Scheduler, CA Scheduler Job Management, Informatica, RSA SecurID ACE server, GeneoS Active Console, Alacrity, JIRA, BMC Remedy, Peregrine HP Service Manager, VMware, Visual Studio, Dreamweaver, Microsoft Office, MVS/z/OS tools and utilities

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

Production Support Analyst

Responsibilities:

Performing production support for Hedge Funds Applications including accounting (Geneva), Multi Contributor Pricing, Trade Capture, Global Security Master, Cash Wire Master, Risk Management, Financial reporting and many more. Using Geneva accounting application, Informatica ETL Tools, MS SQL Server and Oracle SQL Tools, Unix/Linux scripting, Control-M scheduling, GeneoS and other monitoring tools.
Proactive monitoring of infrastructure, databases, scheduled batch jobs and workflows using tools.
Responding to direct requests from the users, from monitoring team. Corroboration with Development teams and Operations teams.
Troubleshooting and escalation of Incidents, Problem Management.
Performing complex SQL queries against SQL Server and Oracle databases to troubleshoot and monitor.
Supporting Production Releases and High Availability events.

Confidential, New York

Consultant, Application Support

Responsibilities:

Performed Tier 2 production support for FMS production applications including accounting, budget, and procurement systems running on Java based multitier distributed application platform, using MVS/z/OS, AIX, Oracle, WebSphere etc.
Investigated and reported production issues and document problems, utilizing IBM Rational ClearQuest for tracking and documentation.
Supported processing of daily batch cycle on FISA production systems, coordinating with production and operational counterparts including DBA, Operations, and Tech Support and providing rapid response to problems, solving or escalating issues as necessary.
Wrote and reviewed operational procedures, JCL jobs and scripts.
Assisted testing staff with resolution of issues and running shell scripts and JCL jobs.

Confidential, Water St., New York

Consultant, Data Center Migration Initiative

Responsibilities:

Moved and tested applications in new operation environments (RHEL Linux, HPUX, Tandem).
Improved checkup scripts and operational procedures in BBSS, market data systems such as PDP, and others.
Migrated, set up, and configured User Acceptance Testing (UAT) servers and applications, such as PDP, CBS, CTS.
Created scripts in Perl, ksh and bash.
Configured and troubleshooted TCP/IP network connectivity issues.

Confidential, Brooklyn, New York

Senior System Support Analyst

Responsibilities:

Linux, Windows, Guardian/OSS system administration, supporting production and development environments (installations, upgrades, troubleshooting, network configuration changes, network connectivity).
Developed tools and utilities for Tandem and Unix system administration written in ksh, Perl, C, and tacl macro.
PC Network administration (~100 PCs/servers).
Supported emailComply and IMComply applications. Used Perl for ad hoc queries.
RSA SecurID ACE server administration.
Performance analyses, system generation, troubleshooting for GuardianOS.
Security Administration of all company's Tandem systems in production and development.
Developed a web-based application to manage a pool of scratch of tapes and backups and automatically print tape labels, which replaced a command line-based commercial package.
Developed a custom, web-based database tool to collect and analyze historic tandem performance data.
Developed voicecard/phone PC based market data application to automate requesting retransmissions over the phone by National Market System clients.
Developed software to provide comprehensive audit reports based on the Safeguard audit trails, replacing a commercial package.
Developed Password database application for safekeeping and usage tracking of encrypted administrator’s passwords.

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Production Support Analyst Resume

Brooklyn, NY

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