Professional Summary:

• IT Professional specializing in quality assurance with the ability to work on projects as an individual contributor or within a team.
• Assisted in the development of QA framework for Avanade resources to be utilized for medium and large projects.
• Developed test plans, test cases, defect summary reports and issue reporting documentation templates for testing.
• Performed functional, data integrity and regression testing in client server and web environments.
• Experience working with Waterfall and Agile methodology.

Technical Skills:

Operating Systems: Windows Vista/7, Red Hat LINUX, Sun Solaris
Databases: Microsoft Access, Oracle, SQL 
Software Applications: Microsoft Office, Microsoft Visio, Lotus 123, Interleaf, PowerPoint, QA Partner, Soffront Track, Test Director, Lotus Notes, XMLpad, XMLSpy, Sagent (UC4), Informatica, Tibco Spotfire, PeopleSoft ,JIRA, Borland Caliber, Openlink Endur, Beyond Compare, Toad, HP Quality Center, QTP, Spira, SoapUI Pro, Siebel Energy, Lodestar Oracle Utilities, Service Desk,UltraEdit
Training: Systematic Software Testing, Managing the Test Process, Test Process Improvement,  How to Break Software, Exploratory Testing, Core Competencies of the Business Analyst, Model and Document Your Project Requirements
Configuration Management & Bug Tracking Tools: MS Source Safe, Team Track, Test Director,  HP Quality Center, Team Foundation Server, Alexys Team, Spira

Work Experience:

Sept 2011– Dec 2011
Confidential, Houston, TX

Senior Quality Assurance Analyst

• Provided QA support for the rollout of the Think Energy website which supported the multichannel management of telesales, and direct customers to sign up for retail energy service.
• Developed test strategy and test cases for component builds released to the test environment.
• Performed functional testing of Pricing Web service component builds using Soap UI. Performed integration and data validation testing of validation testing using SQL Developer for SCI Pricing and CAP.
• Mapped test cases to requirements and process flow documenation in Spira to ensure test coverage.
• Worked collaboratively with team members during end to end testing of various workflows to validate Pricing results.
• Distributed defect metric and QA status updates for assigned areas for PMO meetings.
• Managed User Acceptance Testing for Small Customer Initiative Pricing for GDF Suez NA.
• Documented defect issues and enhancement requests in Spira and PMO office for business users during UAT cycle.

April 2010 – August 2011
Confidential, Houston, TX
Quality Assurance Analyst II

• Provided QA support for data warehouse, web and client integration projects for a mortgage software company.
• Performed system testing of RealEC (.NET), Data Exchange (.NET and XML) , database and custom client configurations to determine that the data entered on RealEC website is transmitted correctly and translated into the correct client XML format.
• Developed test approach and test case documentation for data warehouse and web updates for custom client integration projects.
• Configured test accounts and test environment to simulate client configurations for end to end testing.
• Developed configuration SQL scripts for testing for software deployments.
• Reviewed functional and technical specifications for testability.
• Mapped test cases to requirements in Quality Center to ensure test coverage.
• Participated in peer review of test cases for assigned projects.
• Facilitated test case review meetings for assigned areas with project team.
• Identified testing risks and test estimates for assigned projects.
• Represented QA team in project status and planning meetings for assigned areas.
• Distributed defect metric and QA status updates for assigned projects.
• Compiled test documentation to present to stakeholders at Go-No-Go meetings.
• Verified monthly releases on multiple servers within the web farm to validate deployment efforts.
• Verified batch and email processes to validate the introduction of additional DP servers.
• Troubleshoot and document issues found in production.

Jan. 2010 – April 2010 
Confidential, Houston, TX

Business Analyst

• Assisted a cross-departmental project team in data validation and reconciliation of Natural Gas and Crude products for a large trade monitoring and surveillance compliance project focused on Energy trading gmarkets in North America.
• Constructed large test data sets for data analysis and reconciliation of data issues in Endur 9.
• Performed data validation on the previous day’s trade data after execution of batch process to verify that trades are processed correctly.
• Developed user acceptance test cases to validate ETL and data-handling processes.
• Created performance test plan to verify the response time of Spotfire Information Links.
• Utilized Endur 9 (client server) and Spotfire Information Links to validate crude oil, ngl and natural gas commodities.
• Documented data validation and defects in Quality Center.

Nov. 2008- July 2009
Confidential, Houston, TX

Business/ Quality Assurance Analyst Consultant:

• Provided BA support for an EMR system for a major cancer research and treatment center on the Order Entry module.
• Elicited and gathered requirements during meetings with PSCs, Nursing and Business Center staff.
• Documented past and future process workflows for assigned areas using Microsoft Visio.
• Translated iRise simulations created by the SMEs into high and low level requirements for RTC, Audit Trail, Scheduling and Center Worklist.
• Developed use cases and user interface specification documents during the Planning Phase of the project.
• Performed data mapping of all assigned areas for Order Entry.
• Updated existing documentation in Borland to complete Change Requests for existing ClinicStation modules.
• Documented change requests and issues for the Lab Order Entry project in TFS during user acceptance testing.
• Created queries for the Lab Order Entry team in TFS to be utilized by the project team for defect tracking.
• Provided deployment support to the users by training the users on the production rollout of iMedConsents and Order Sets.
• Documented deployment issues and change requests from the users in TFS, to be reviewed by the Change Request Board.
• Assisted in the development of the QA framework for Avanade resources to be utilized for medium and large projects.
• Created document templates for QA test plans, test cases, defect summary reports and bug tracking process.

May 2007-Sept 2008
Confidential, Houston, TX
Associate:

• Provided BA and QA support for Front and Middle Office users on OpenLink Endur.
• Developed test strategies and test cases for all assigned bug fixes and enhancements.
• Created regression test scripts for DAC and Sierra downstream feeds to be utilized to determine which tasks and workflows to be verified based on the scripts or queries being modified.
• Verified bug fixes and enhancements for monthly releases for Energy, Base Metals and Soft commodity test environments.
• Assisted in the creation of a regression test case repository to be used for the verification of the Energy upgrade from Endur v6 to v8.
• Reported and tracked all issues/defects associated with the monthly production fix releases in HP Quality Center and JIRA.
• Assisted UAT effort by interviewing users and documenting business test cases which were used for UAT testing.
• Documented test requirements in HP Quality Center for all assigned projects.
• Interviewed Middle Office users to determine which reports were still being utilized in the EOD batch for the Energy upgrade.
• Gathered and documented requirements for emergency fixes in the production environment by interviewing business sponsors and developers.
• Utilized Beyond Compare to verify reports generated from the EOD batch for assigned areas.
• Created batch performance spreadsheets for Base Metals and Softs that calculate the runtime of each workflow, that are used for regression testing to ensure SLA times are not affected by the changes made by the monthly releases.
• Performed root cause analysis on issues encountered on the EOD batches for Softs, Base and Energy commodity builds.
• Updated workflows for Verve and other downstream feeds in the Endur Service Manager, as needed for bug fixes in the test environment.
• Scheduled and managed test environments for software updates to Energy, Soft and Base Metal commodity fixes.

September 2006- May 2007
Confidential, LP Houston, TX
Senior QA Analyst:

• Provided validation services for software created to support account representatives assigned to collection accounts for Department of Education.
• Analyzed requirements to determine test strategy and related test cases for assigned projects.
• Provided test estimates based on functional requirements and project documentation for Dept. of Education projects.
• Performed functional, system and regression testing on a legacy UNIX application using a Peoplesoft interface.
• Verified the data integrity of contact lead data imported into the data warehouse using UC4, which required monitoring Sagent plan execution and database verification.
• Simulated business scenarios using the Dialer software for end to end testing.
• Utilized ED to query and modify test data for data validation.

February 2001- September 2006
Confidential. Houston, Texas
Senior Quality Analyst/ Verification Lead:

• Provided software quality assurance support to public retrieval information service for commercial lenders.
• Determined staffing needs for assigned projects, based on project scope and functional requirements
• Created QA project plan which detailed QA related tasks and milestones for assigned projects.
• Developed test plans and test cases for internal and third party vendor projects.
• Created Test Summary Reports detailing the test results and outstanding issues at project completion.
• Performed system testing of iLien (web app written in .NET and ASP) which interfaced with AccuOrder (JAVA) ,Phoenix (.NET) and legacy billing system.
• Verified data integrity, performance and the usability testing of the web interface.
• Created queries in Toad to verify imported data in Oracle database.
• Utilized XMLPad to create/modify XML files for test data creation.
• Facilitated triage meetings to address defects and open issues affecting testing with the project team.
• Documented and tracked defects for assigned projects in Teamtrack.
• Provided test status in program management meetings for assigned projects.
• Created defect metric information, to illustrate test team progress to project stakeholders.
• Moderated and coordinated User Acceptance Testing on all assigned medium-large projects.
• Performed product support duties for internal users after the production release of the application.
• Validated Winrunner test scripts and source files prior to automation script execution.
• Participated in the creation of offshore QA process that was implemented by UDS.
• Managed offshore resources in Pune, India for software projects that have been outsourced due to resource constraints.

August 2000- February 2001

Senior Quality Assurance Analyst:

• Provided software quality assurance support to a title insurance software company.
• Determined the testability of requirements by reviewing functional requirement and use case documentation.
• Created a smoke test to be utilized by the build team prior to deployment to the QA group.
• Created test plan, test cases and test summary documentation for Policy Register.
• Performed unit-integration testing on modules released to the QA test group.
• Performed data integrity, performance and functional testing of Policy Register.
• Created traceability matrices to ensure requirements based test coverage.
• Documented business test cases to be utilized by the system test group.
• Provided QA representation for the test team in functional specification and design review meetings.
• Documented and tracked defects for assigned projects in Test Track Pro.
• Trained end-users on the final version of Policy Register.

March 1998 – August 2000

• Provided software quality assurance support to for a network management software company.
• Managed test network domain for verification of BV- Monitor, Bv-Exchange and NOS Admin for NetWare, which consisted of Microsoft and Novell products.
• Developed master test plan and test cases to support the testing cycle of each product.
• Performed functional and system testing of products prior to release.
• Developed a battery of automated regression test scripts that performed GUI, load testing and stress testing on NOS Admin for NT using Segue Silk.
• Documented and tracked defects for assigned projects in Test Track Pro.
• Monitored and documented issues raised during user acceptance testing by UAT group (customers).
• Created queries in SQL Enterprise to verify Bv-Monitor data.
• Supervised a group of six junior testers.

Education:
B.B.A, Management Information Systems, 
Certified Business Analyst Certificate,