PROFESSIONAL SUMMARY:

• Over 11+ years of experience in production application support of Multi - Tier / Client Server Applications, Enterprise Applications on Unix and windows platform.
• Strong working experience in the business sector of Telecommunications, Banking and Financials domain including onsite(USA) experience of around 2.5 years.
• Worked Extensively in UNIX, Oracle languages, Powershell, shell scripting and well versed with RDBMS like MS-SQL server, Oracle, DB2 and OS concepts.
• Experience of working with different application monitoring tools such as Introscope, Autosys, Control-M, Splunk, RUM, Tivoli Netcool etc.
• Developed and maintained projects using different technologies such as ASP, ASP.Net, C#, java, Putty, AOTS BMC Remedy for production support.
• Involved in application migrations on cloud servers for Linux and Windows based applications of Confidential .
• Involved in all phases of Software Development Life Cycle including design, data modeling, software implementation, testing, support and Maintenance.
• Worked with global clients like Confidential , Confidential , Confidential , Confidential, Confidential, USA.
• Experience in User/Customer interactions, requirements gathering from business users, design, development of banking applications and products.
• Involved in Application Development, Unit Testing, Integration Testing, Debugging and Troubleshooting of the applications in Development and Production environments.
• An effective communicator with excellent client relationship and management skills.
• ITIL Foundation V3 certified.
• Hands on experience working in the ITIL Process: Incident Management, Problem Management, Change Management, Event Management and Release & Configuration Management.
• Hands on experience in SLA Management and has been dealing with high priority issues within the defined SLA.
• Good Knowledge of project management, ITIL process, and OSS/BSS overview.
• Strong problem solving & analytical abilities.
• Abel to provide 24/7 on-call production support.

TECHNICAL SKILLS:

Operating Systems: Windows (95/98/XP), Unix, Linux

SCRIPTS: Shell scripting, Html, XML

LANGUAGES: C#, ASP.Net, ASP, VBScript

DATABASES: Oracle, SQL Server

DESIGNING TOOLS: MS Visual Studio 6.0, IDE, CVS, DreamWeaver

Middleware: IBM Websphere, Weblogic, IIS

Tools: & Utilities: Putty, BMC Remedy, Netcool, Patrol, Toad, Introscope, RUM, Nagios

Web Related: XML, Webservices, Cloud server migration

Domain Knowledge: Telecom Billing, OSS/BSS, Banking -PaymentTrainings

PROFESSIONAL EXPERIENCE:

Confidential

System Analyst (Team Lead)

Environment: (with skill versions)

Software Scripting Languages: Powershell, Unix Shell script, VBScript, .Net based applications.

Database: Oracle, SQL Server

Tools: Putty, BMC remedy, Introscope, RUM, Netcool

O/s: Solaris, Linux, Windows

Responsibilities:

• Respond to Production and Test alerts.
• Initial troubleshooting and Problem Report creation
• Taking corrective action based on Procedures or documentation if appropriate
• Update and close Problem Report/Alert with solution if appropriate
• Test deployments and Patch installation in production machines.
• Responsible for implementing all assigned Change Requests.
• Involved in all the types of application migration on cloud servers.
• Handling .Net and Java based applications.
• Documented project details, technical specifications and troubleshoot guide
• Responsible for handling meetings with different teams to identify new change requests and Releases.
• Participated in meetings with different business groups to identify solutions and risks.
• The core role is to keep the applications up 24/7 and to be in touch with administrators and users to help them and to resolve server and application related issues.
• Plan implementation of new functionality as required and creation of reports for the business users.
• Involved in the preparation & planning of incident, risk and change management procedural documentation for clients.
• Analysis of UNIX scripts, Creating shell script, scheduling of jobs through cron jobs etc in case of any failures.
• Understanding and troubleshooting complex customer issues on production environment. Responsible for identifying any bugs occurring in the applications as well as fixing them.
• Critical Situation Analyst: Defused hot situations and got quick technical resolution, skills in Customer Management. Identify the issue and either resolve or escalate to the appropriate team responsible for the components affected.
• Exposure to all stages of Software Development Life Cycle.
• Plan implementation of new applications as required and creation of reports for the business users.
• Plan and implement the new patches for the applications and keep servers and applications versions up to date.
• Key Responsibilities as part of daily activities as follows:-
• Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs.
• Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required.
• Perform daily health checks of the applications, scripts, and infrastructure supporting these tools.
• Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional.
• Monitoring and Resolving BMC Remedy (AOTS) tickets
• Lead Technical Projects for new on-boarding of automation or data manipulation.
• Deploying new code updates and patches using firm and departing Change Control practices.
• Developing scripts to automate repeatable manual tasks.
• Troubleshoot and resolve system or provisioning issues.
• Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems.
• Prioritize workload in order to ensure timely problem resolution and customer satisfaction.
• Technical expertise on multiple platforms is required.
• Work with Developers/COE on new code releases and defects.
• Participate in Disaster Recovery events and Major Event Changes.
• Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned.
• Implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
• Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
• Engage third party suppliers on applications support issues

Confidential

Sr. Analyst

Environment: (with skill versions)

Languages: Shell scripts, DB Scripts, Pl/SQL

Database: Oracle 9i, SQL Server

Tools: citrix, Putty, BMC Remedy, Netcool

O/s: Window XP, Linux

Responsibilities:

• Involved in Maintenance and support.
• Deployment Activities on production environment.
• .Handling issues on multiple platforms.
• Lead the team of 8 members while working as onsite co-ordinator at client location in Dallas, USA.
• I was involved more into database related issues and maintenance.
• Created functions, stored procedures, packages and cursors on Dev team demand.
• Generating and creating reports from BO to send to management.
• Handling team conflicts. Involved in client interaction.

Confidential

Team Member

Environment: (with skill versions)

Languages: C#, PL/ SQL, ASP.Net, XML

Database: SQL SERVER 2005

Tools: Visual Studio, CVS

O/s: Windows

Responsibilities:

• Involved in Maintenance and design.
• I was involved more into database related issues and development.
• Created functions, stored procedures cursors.
• Involved in Performance Tuning and Query Optimization in SQL Server 2005.

Environment: Windows, VB 6.0, .NET 2.0, C#,XML, SQL Server 2005

Confidential

Technology Used: -VB 6.0, win forms, .Net 2.0, C#, XML etc.

Database: - SQL Server 2005

Responsibilities:

• Involved in database design. Created functions and stored procedures to suffice the need of the application such as Tick-Logic for pricing.
• Designing business logic, Designing Data Access Layer.

Environment: Windows, .NET 2.0, C#,XML, Infragistics Controls, SQL Server 2005

Confidential

Technology Used: - win forms, .Net 2.0, C#, XML etc.

Database: - SQL Server 2005

Responsibilities:

• Developed a client login-section, Admin section for the client so that he can see his ongoing projects, completed projects, his credit-balance, account summary, submit new projects and can make payments online through.