SUMMARY:

• Motivated, personable business professional with BBA(Management) degree, ITIL V3 foundation certified with 3 years experience in a $1B credit union and over 15 years experience in the Property & Casualty Insurance document industry.
• Expert knowledge of systems analysis, process mapping and workflow integration through multiple operations.
• Talent for quickly mastering technology and seeing big picture. Demonstrated history of successfully leveraging technical skills and ability to learn complex fundamentals.
• Able to produce accurate, innovative solutions to time sensitive, complex issues.
• Able to integrate legacy applications with emerging systems / technologies.
• My involvement with many projects was extensive and occurred in several areas: initial issue discussion with users, requirements gathering, concept design, solution build, testing, implementation, documentation and post - mortem review.

TECHNICAL SKILLS:

Hardware: IBM z/OS mainframe MVS, P7 & P8 servers running AIX

Skills: Episys programming, Powershell, VMWare, JAMS automation, Sharepoint, TSO, JCL, AIX, SFTP, MS Office, MVS, PGP encryption, AD, Teamviewer, process mapping, workflow optimization, systems integration, project management, variable data printing, Prisma Production, print stream workflow, print stream enhancements via GMC Inspire, HP Exstream Dialogue, PB Streamweaver and limited experience with SQL, SAS and VDE scripting.

PROFESSIONAL EXPERIENCE:

Confidential, Irving Texas

Core System Analyst

Responsibilities:

• Maintained $1B credit union's Symitar Episys based systems with 24x7 support.
• Administered production and development systems, including evaluation, selection, deployment and support of solutions that enhance system performance, and availability.
• Coordinated, tested, and implemented software, hardware and firmware for core system.
• Tested and implemented changes to improve performance with core system
• Provided setup / installation / break/fix support for Symitar core system and ancillary systems such as Akcelerant, Concur, ACH, FRB Services, Bluepoint and CRM.
• Reviewed pending release notes. Explained potential impact to end users and built database environments for testing. Performed Symitar Patch & Release updates.
• Performed AIX OS updates for primary & secondary systems, including VIO server.
• Converted physical VIO server to virtual.
• Programmed PowerOn reports as necessary based on individual unit / user needs.
• Identified areas for improvement and automation with core and supporting systems.
• Developed and updated system documentation as well as training & reference materials
• Extracted data from SQL to be ingested into other applications for analysis & reporting.
• Collaborated with users to define business requirements.
• Optimized workflow through use of scripting, job scheduling and integrating applications.
• Administered LPARs for multiple clients as needed.

Confidential, Irving Texas

Business Process Consultant - Senior Consultant

Responsibilities:

• Subject Matter Expert for all technical related items. (Prisma Production Enterprise print system, MVS mainframe, JCL, AFP and other PDLs, color calibration on Oce Colorstream highspeed inkjet printer, LCDS resource support for MICR enabled Xerox printers)
• ITSM change coordinator for Southwest Output Processing Center (OPC) ensured no impacts to system availability. 100% of changes tested & installed successfully on schedule.
• Optimized workflow by enhancing legacy documents with GMC Inspire (PrintNet) software package enabling machinability resulting in 60% decrease in production time. This also allowed the items to be processed through our Pitney Bowes ADF solution.
• Balanced workload between Allstate's 2 print centers, optimizing work based on equipment in place, staffing, and operational effectiveness. Ensured data integrity of all data streams.
• Recommended and implemented changes in printer fleet resulting in savings of $250,000 over 2 years in addition to headcount reduction of 5 staff members. Coordinated replacement of aging printers with new technology, adding color printing capability, on compressed schedule.
• Created process maps for existing and potential output streams.
• Conduct knowledge transfer sessions with personnel as needed. (developers & end users)
• Client / Process onboarding for Property & Casualty insurance lines. (multi client)

Confidential, Irving Texas

Senior Operations Staff Analyst

Responsibilities:

• Initiated and coordinated the effort to introduce additional color printing capacity in the OPC.
• Created print capacity model for Allstate's 2 print centers. Used extensively for forecasting acquisition & operating costs of various printer fleet scenarios.
• Recommend strategies for OPC operations. (Technology, Print, Insert, and reconciliation)
• Created the technology roadmap for the OPC in 2008 along with remote counterpart.
• Troubleshoot issues within print division (systems, software, hardware, and process related)
• Designed and delivered series of reconciliation jobs using SAS for unique outputs ensuring all documents generated were processed through the print / insert systems within the OPC.
• Modified z/OS mainframe JSA parameters and JCL to optimize automated workflow.
• Created job submission tickets for Prisma Production. Updated print resources as necessary
• Built input channels for print stream submissions (LPR, FTP, Prisma Router, JesConnect)
• LDRPS coordinator for SWOPC