Summary

• Over 5 years of professional experience in Information Technology with extensive experience in Quality Assurance which includes performing Manual and Automated testing
• Experience in Analysis, Design and Testing of Web-based and Client-Server applications
• Profound knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
• Well-versed in software QA Testing Methodologies, Procedures and Standards
• Expertise in gathering requirements, Mapping documents, documenting Functional Design specifications, use cases and Test Plan
• Strong experience in developing and executing Test cases and Test Scripts using business requirements and design documents for Manual and Automated testing
• Extensive experience in Functional, Regression, Integration and System testing.
• Extensive experience in User Acceptance testing
• Proficient in Logging, Reporting and Tracking defects using Bugzilla, Quality Center
• Expertise in maintaining Test plans, Test Scripts, Test procedures, Test Results and generating software defect reports for the management and developers
• Experience on HP Mercury tools - Quality Center and QTP
• Expertise in enhancing the automation test scripts to validate and verify as per Business logics
• Expertise in writing SQL queries to perform back end testing
• Excellent communication, presentation, interpersonal skills and leadership qualities
• Strong problem solving skills, diligent, extremely reliable, clear understanding of business, quick learner and able to work independently, as well as in a team

Technical Skills:

• Testing Tools : QTP and Quality Center
• Operating System : Windows 95/98/NT/2000/XP and MS-Dos
• Languages : C, C++, JAVA, SQL, PL/SQL, TSL.
• GUI Tools : ASP, Visual Basic, Developer/2000.
• Web Technologies : VB.NET, ASP.NET, XML, DHTML, VBScript, JavaScript
• Databases : Oracle, MS SQL Server , MS Access
• Designing Tools : Adobe Photoshop, Dreamweaver, MS Front Page, MS OfficeSuite, MS Visio

Professional Experience:

Confidential, Minneapolis, MN Apr’09 to Sep’10
Sr. QA Analyst

Confidential is a Client/Server System to enter and process the claims submitted by providers and members. Claims that enter electronically do so through EDI, the scanning and imaging of paper claims, or through manual entry by a Vendor. EDI is the system through which healthcare providers, health plans, and other healthcare stakeholders communicate electronically with UHG. All commercial electronic transactions must be sent to UHG through EDI. Claims manually entered by a vendor are equivalent to electronic claims from scanning or received through EDI. Claims manually entered into Diamond must pass Diamond edits for the entry to be completed. Electronically submitted claims may pass many other edits, but not necessarily all of the Diamond edits which would cause EE case. Once a claim has entered into Diamond, it must pass additional edits in order to be priced.

Responsibilities:

• Developed Test Plan, Test Cases and Test Scripts and followed RUP
• Responsible for Creating, Enhancing and Executing test cases using Mercury Quality Center
• Prepared Test Data as per the functional specifications
• Participated in Weekly Project status meeting and updated the testing Progress
• Identified tests that are most appropriate for automation, created and maintained both automated and manual tests, and applied techniques that ensure maintainable test assets
• Used SQL queries to verify the data integrity
• Created and executed automated test scripts using QTP 8.2 for regression testing
• Tested the EDI (276, 277, 835 & 837) transactions
• Validated the claims and claim adjudication via Diamond
• Wrote reusable functions in QTP and created Library Files
• Created and used Shared Object Repository for QTP tests
• Created Recovery Scenarios for QTP tests
• Tracked defects using Mercury Quality Center

Environment: Diamond 950, Windows XP, QTP 8.2, XML, SOAP, Quality Center 8.2, Mainframes, Oracle 9i, UNIX, ASP.NET, and VB.NET, MS-office.

Confidential, MO Sep’ 08- Mar’09
QA Analyst
Project: Online Banking (ONB)
This application is highly parameterized to support dynamic nature of customer and regulatory requirements.This application is simple to use, yet very powerful project ever developed for the banking sector. It is developed for online transactions like accessing personal accounts, checking balances, payment of recurring bills such as mortgages and loan payments, transfer of funds between accounts of its customers and also between this bank and other institutions, loan rates, other products and services and correspondence with the bank.
eProfile:Involved in testing of various functionalities includingprimary Name Change, Home and Mailing Address Change, Phone numbers Change, Emergency Contacts Change, Email Addresses Change,
ePay: Involved in testing of various functionalities including View Paycheck, Change Voluntary Deductions, Change Direct Deposit, View Compensation History, Change checking balances, Change payment of recurring bills, Change transfer of funds , Change W-4 Tax Information, View W-2/W-2c Forms

• Analyzed functional specifications and business requirements for test automation andmanual testing and implemented using a testing framework.
• Designed and developed the Test plan which includes test goals, objectives and test strategies for the application.
• Created and executed test cases and test scripts.
• Interacted with developers and discussed technical problems, reported defects and Supported development team.
• Involved in checking frame properties, broken links and images in frames and URL links using QTP
• Data Driven tests, GUI Validations, Checking Database contents using QTP.
• Performed Black box Testing, Regression Testing, Functionality Testing
• Manage defect status and other test issues.
• Maintained Test Progress Reports and Enhancement Requests Using Quality Center.
• Generated automation scripts using QTP for Functional Testing and Regressing testing on different enhancements.
• Developed SQL queries to extract data from the target tables to prove the data mapping.
• Participated in User Acceptance Testing (UAT) for “Account Link” recorded user feedback reported to QA Manager in the form of Change requests (CR).
• Automated Test scripts, inserted Verification/Check points to validate the test cases. Performed System Testing to test the overall performance of the system after integrating all the modules.

Environment:Windows NT, Oracle, JAVA, JDBC, EJB2.0, JSP, Web logic, Apache Web server, XML, HTML, QTP and Quality Center.

Confidential, Phoenix, AZ Apr ‘06 to Jul’08
QA Tester

Confidential offers access to world-class Credit Cards, Charge Cards, rewards, travel, financial and business services including Corporate Cards. Involved in projects like Acquisition Marketing Utility, Pinnacle (Membership Rewards) and Pay by Computers (MYCA) .

Responsibilities:

• Coordinated with Business users in analyzing the Business requirements and mapping documents
• Reviewed Work flow charts with the functional requirements and participated in developing the Work flows with the Application Coordinators
• Involved in testing of data entry screens and transaction screens
• Extensively performed manual testing, requirements verification testing and regression testing
• Involved in writing Test Plan, Test Scenarios and Test cases
• Involved in Integration testing, System Testing, Regression testing and UAT
• Involved in validating the Enhancements made to various Interfaces and checking connectivity activities
• Conducted back-end testing to validate impact of front-end operations on back-end tables using SQL queries
• Expertise in Regression testing on each new builds of application
• Prepared Test Metrics on a weekly basis to know the status of the application
• Reported the defects to the developers using Defects Tab in the Quality Center and actively involved in defect tracking meetings
• Involved in Data migration and data validation Testing
• Extensively performed in sending Graphical Reports for Test Results and the Defect Status using QC
• Participated in QA team meetings and walk-throughs for weekly QA testing reviews

Environment: Java, J2EE, EJB, JSP, Java Script, JDBC, HTML, DHTML, XML, SQL Server, Quality Center, Windows 2000 and Windows NT, WAS

Confidential, Bangalore, India Nov ’04 to Jan’06
Project: Hospital Management Application (HMA)
Manual Test Engineer

Description:
This application is developed to meet the requirements of a Hospital facility. The product automates the process of making appointments for the patients, entering the claims for the visit made, filing the claims, receiving payments against the claims. It will also provide information about Hospital employees, their tasks, different departments list in the facility. HMA has four modules, payment, appointment, claims, and activities. From this application the end user can get all facilities and information about the Hospital.

Responsibilities:

• Studied and reviewed Business Requirement documents to understand the functionality of the application
• Participated in Functional Specifications Study
• Prepared review report and participated in review meeting with the team
• Developed and reviewed the test cases using use case documents (UCD) to cover the complete functionality of the application
• Executed test cases manually to verify the complete functionality of the application as per the requirements
• Involved in Functional, Regression and User Acceptance Testing
• Participated in preparation of Component relationship matrix for Regression Testing
• Responsible for tracking, reporting and closing defects

Environment: Java, JSP, Servlets, HTML, Oracle

Academic Qualification: BS in Computer Science