Quality Assurance Lead Resume New York, NY - Hire IT People

Education: B.S. in Marketing and Management

Quality Assurance Lead, Confidential,New York, NY, January 2008- June 2011

Participated during the design and development stages of the product life cycle to provide feedback on usability, performance, and data accuracy.
Managed both internal and external groups in the development process to ensure all parties were communicating properly and timelines stayed accurate and on track.
Developed test cases, test scripts, and quality requirements for certification of products prior to launch. Test cases included reviewing XML, processing bugs in Jira, and checking for correct Omniture tagging.
Participated in test case execution, bug tracking, and issue resolution during development life cycle to ensure products met all requirements of the functional specification prior to launch.
Gathered and reported on fan feedback through various mechanisms in the post-launch stage. Presented feedback to development teams for product updates and continuous improvement activities.
Assisted in the online communication of product launches and updates through release notes and social media updates.

Digital Media Specialist, Confidential, New York, NY, July 2005-July 2007

Created and carried out test plans against new products that launched on the SportingNews community and fantasy websites.
Developed and executed customer feedback reports through email, call center, and website data centers.
Brainstormed and implemented improvements for future website and fantasy game changes.
Answered email and phone call inquiries regarding technical assistance with fantasy games, online subscriptions, billing, prizes, and other general website issues.
Moderated message boards, user blogs, and other community aspects of SportingNews.com.
Managed and trained multiple customer support coordinators to do similar duties.

Group Sales Representative, Confidential, New York, NY, March 2005-July 2005

Responsible for the sale and promotion of WNBA NY Liberty season subscription and group sales ticket packages via telephone sales.
Generated new business and maintained existing clientele in order to meet and exceed sales goals for company.
Responded to all incoming and outbound customer inquires regarding ticket sale options and prices.

Awards:

Skills:

Computer- Windows XP/Vista/7; Microsoft Word; Excel; Power Point; Outlook; Omniture; Jira Bug Tracking