PROFESSIONAL SUMMARY

• 10 years of professional experience in a Mortgage-Banking environment, worked for large companies including Wells Fargo.
• Background experience as a Title Assistant at IMPAC Mortgage.
• Researched Notarized mortgage documents; verified all information to be complete and accurate.
• Reviewed and verified all mortgage document information, and ensured adherence to company\'s credit approvals, policies, and established guidelines.
• Reviewed title policies for accuracy in vesting.
• Verified deed of trust vesting, contacted title companies daily.
• Reviewed mortgage documents for accuracy and resolved any fraud.
• Additional responsibilities included compliance with company policies and procedures while maintaining production goals.
• Researched 180-250 Loans per day in the MSP system.
• Familiar with multiple mortgage documents i.e. Notes, Deeds, Titles, Appraisals, and HUDs.
• Strong team player with high level of professionalism and initiative.
• Ability to prioritize multiple projects under deadlines.
• Excellent verbal and written communication skills.
• TECHNICAL SKILLS: ICLS, Loan Quest, (Impac Software) Choice Point, Credco, Lexis-Nexis, Countrywide, imaging, Nova Linq, Chole, Command Center (Lending Tree) Cisco-Phones (Lending Tree) Sap, GSBN; Working knowledge of MSP ; 45 WPM , 10 Key Data Entry.

EMPLOYMENT HISTORY

Quality Control Reviewer
Confidential, IRVINE, CA
June 2012- Sep 2012 (Contract)

• Reviewed Court and Attorney files for foreclosures
• Identified loan documents for Court, + Attorney files
• Renamed Court + Attorney loan documents
• Categorized and bookmarked Court + Attorney files
• Sent Court + Attorney files to QC for upload into US Bank database (TOOL)
• Data Entry daily and in a timely manner
• Updated reference sheet daily

Business Process Analyst
Confidential, IRVINE, CA
February 2012- May 2012 (Contract)

• Researched 180-250 Loans per day in the MSP system
• Documented action taken on each into excel
• Identified trends within the data for the HAMP Denials
• Maintains a strong sense of urgency for loans
• Heavy Data entry

Loan Service Representative
Confidential, MISSION VIEJO, CA
December 2011- January 2012 (Temporary)

• Reviewed and verified all mortgage document information, and ensured adherence to company\'s credit approvals, policies, and established guidelines
• Followed up with dealerships for missing/needed items for funding
• Researched Notarized mortgage documents; verified all information to be complete and accurate
• Data entry of verified customer and contract information
• Employment verifications, customer interviews, collateral verification inquiries, and other investigative follow up verifications as required
• Customer service to dealer base, internal departments, and sales force

Administrative Assistant
Confidential, LAGUNA HILLS, CA
May 2009- January 2010 (Contract)

• Met deadlines for Fed Ex to be shipped weekly
• Verified all self and regular employment for our borrowers
• Greeted all clientele and couriers on daily basis
• Ran the front desk with various admin duties
• Answered all inbound calls and transfer to correct departments

SalesAdministrative Assistant/Marketing Coordinator
Confidential IRVINE, CA
April 2007- December 2008 (Contract)

• Answered inbound calls / resolved customer complaints
• Placed outbound calls to clients and reps via phone and email
• Followed up on sales reps, bid request, and meet comps
• Maintain / develop existing and new customers through account support

Customer Care Assistant/Customer Service
Confidential, IRVINE, CA
July 2006- October 2006 (Contract)

• Answered high volume of inbound calls
• Effectively able to troubleshoot issues with customer complaints

Title Assistant/Client Administrative/Quality Control
Confidential, NEWPORT BEACH, CA
March 2002- January 2006

• Entered all new loans into the database, assigned loan numbers, and sent files to underwriters
• Attempted to determine the causes of fraud that might be found on the loan application
• Reviewed mortgage documents for accuracy and resolved any fraud
• Verified deed of trust vesting, contacted title companies
• Reviewed title policies for accuracy in vesting
• Established and maintained effective working relationships with co workers/clients
• Support brokers, employees within client admin
• Experience managing pipeline of 30 assigned files for research/investigations
• Researched 20 or more files assigned for fraud meeting deadlines within Quality Control
• Communicated with brokers and account representatives on a daily basis
  

New Loan Setup/Auditing
Confidential, SANTA ANA, CA

• Entered 100-200 Loan applications daily meeting deadlines
• Assisted account representatives for follow up on missing documents
• Additional responsibilities include compliance with company policies complied with company procedures while maintaining production goals
• Audited loans for assigned files, Certificate of deposits, Saving Secured loans
• Reviewed files for missing documents
• Verified employment, and borrower’s assets
• Document drawer
• Reviewed files for accuracy on rates

KEY ACCOMPLISHMENTS

• Received Perfect Attendance award from Spherion / Lending Tree Mortgage
• Received Appreciation award from Samsung ITD dept.