SUMMARY:

• Experience and expertise: Application Support, Asset Management, Budget Management/Cost Controls, Employee Supervision/Mentoring, Fleet Management,
• Maintenance Planning, Operations Oversight, Project Management, Quality Assurance, Software Testing, System Administration, and Technical Support.
• I have spent the last 8 years working with Confidential and have participated in several upgrades from 4.1 to 6.2 and 5.2 to 6.2.

PROFESSIONAL EXPERIENCE:

Confidential

Software Developer

• As a team member on several projects, I participate in the software development life cycle (SDLC) by gathering requirements, designing, implementing, verifying (testing), and maintaining systems during the various phases
• Utilize Conditional Expression Manager to create Conditional Expressions
• Utilize Application Designer to create signature options
• Create E - mail Listeners for beta testing for new applications before deployment to production environments
• Create escalations to automate routine processes that improve performance
• These escalations reduce runtime by 50%
• Complete the Contract Revision process to add and delete items in the Contract module
• Utilize the Integration module under External Systems to process flat files and XML files
• Publish Channels and Enterprise Services
• Utilize message tracking to verify inbound and outbound integration between External Systems.
• Utilize Ariba(SAP), Asset, and Final Receipts to verify integration between CMMS and ILMS
• Create inventory usage records via the Inventory module in Confidential 7.5
• Set up logging to troubleshoot integration errors
• Support contract for the Department of State
• Responsible for the overall operation and maintenance of the CMMS and ILMS systems to include Confidential and the integration and operation of State Department procurement module Ariba
• Monitor the PR\PO integration between CMMS and ILMS systems.
• Reprocess inbound and outbound XML files using Publish Channels and Enterprise Services
• Add search fields to the Advanced Search mode located on the list tab in Confidential
• Proficient with the following modules in Confidential 7.5: Administration, Application Designer, Assets, Contracts, Configuration, Financial, Integration, Inventory, Planning, Preventive Maintenance (PM), Purchasing, Reporting, Resources, Security, Service Desk, and Work Orders
• Execute a daily update to integrate Costpoint financial data with Confidential
• Utilize Services to stop and restart the Confidential server when applying database changes
• Provide Confidential application support for end users
• Utilize the Configuration module in Confidential to create actions, attributes, Crontasks, domains, and escalations
• Format excel files to csv files to process flat file imports to Item Master for monthly purchase contract updates

Confidential, Vienna, VA

Application Administrator

• As a team member on several projects, I participate in the software development life cycle (SDLC) by gathering requirements, designing, implementing, verifying (testing), and maintaining systems during the various phases
• The Confidential deployments I have been involved with used WebLogic for their application server
• Manage the Service Request module for the Help Desk. Provide Tier 1, Tier 2, and Tier 3 application support for Confidential 6.2.5. Resolve priority 1, 2, and 3 level Service Requests
• Manage the SharePoint portal for the MIS team
• Add search fields to the Advanced Search mode located on the list tab in Confidential
• Proficient with the following modules in Confidential 6.2: Administration, Application Designer, Assets, Contracts, Configuration, Financial, Integration, Inventory, Planning, Preventive Maintenance (PM), Purchasing, Reporting, Resources, Security, Service Desk, and Work Orders
• Execute a daily update to integrate Costpoint financial data with Confidential
• Utilize Services to stop and restart the Confidential server when applying database changes
• Provide Confidential application support for end users
• Utilize the Configuration module in Confidential to create attributes, Crontasks, domains, and escalations
• Reprocess XML files via the Integration module in Confidential
• Process XML files, transaction files, and Java archive files using a text editor such as Ultra Edit
• Utilize Oracle Enterprise Manager to manage the (BEA Weblogic 8.1) server and other processes
• Revamped the Preventive Maintenance program by reducing the redundancy in the number of PMs
• Reduced the number of PMs from 8500 to 5000 and setup the automated PM CronTask job
• Create and execute SQL queries using Benthic Golden 32 and SQL Developer in an Oracle 11g database
• Create and modify Start Centers
• Create, update, and disable Active Directory and email accounts in a Windows 2003 environment
• Reset user sessions in Terminal Service Manager

Confidential, McLean, VA

Associate

• Proficient with the following modules in Confidential 6.2: Administration, Application Designer, Assets, Contracts, Configuration, Financial, Integration, Inventory, Planning, Preventive Maintenance (PM), Purchasing, Reporting, Resources, Security, Service Desk, and Work Orders
• Utilized Services to stop and restart the Confidential server when applying database changes
• Modified application screens using Application Designer
• Utilized Configuration to create attributes, domains, and escalations
• Checked error queues and reprocess XML files via the Integration module in Confidential
• Utilized Oracle Enterprise Manager to manage the (BEA Weblogic 8.1) server and other processes
• Created and executed SQL queries using Benthic Golden 32 in an Oracle 10g database
• Created and modified Start Centers
• Provided Confidential application support for end users

Confidential, Bethesda, MD

Confidential Application Support Analyst

• Proficient with the following modules in Confidential 6.2: Administration, Assets, Inventory, Planning, Preventive Maintenance (PM), Purchasing, Reporting, Resources, Security, and Work Orders
• Effectively communicated with all levels of management to resolve work orders in a timely manner
• Supported project plan goals by providing consistently reliable technical support to the Help Desk
• Performed data analysis and made appropriate recommendations for improvements to the business process
• Developed and documented processes for error resolution using screen shots and text
• Created and executed SQL queries using Benthic Golden 32 in an Oracle 10g database
• Consistently utilized organization and problem solving skills to meet deadlines in a fast paced environment
• Worked with IBM consultants and team members as needed to resolve technical issues
• Demonstrated ability to effectively manage inventory and assets
• Utilized presentation skills by developing and conducting training modules for other team members
• Captured, edited, and created screen shot documentation using SnagIt 8.2.3. Software
• Documented software bugs using Bugzilla 3.0. Software

Confidential

Confidential Systems Administrator / Senior Technician

• Worked with the following modules in MXES ( Confidential ) 6.2: Administration, Assets, Configuration, Inventory, Planning, Preventive Maintenance, Purchasing, Reporting, Resources, Security, Self Service, Service Desk, and Work Orders
• Created start centers (web portals), security groups, person groups, and location hierarchies.
• Provided Confidential application support on the STOS contract for the Department of State
• Created, updated, added, issued, and transferred assets in MXES 6.2
• Created purchase orders, service requests, and work orders
• Created, updated, and added items to storerooms and purchase orders in MXES 6.2
• Created Standard Operating Procedures (SOP) for MXES 6.2
• Created PM’s and job plans
• Utilized Toad to create and execute SQL queries in an Oracle 10g environment