SUMMARY:

• Solution oriented, highly analytical and resourceful candidate with over 5 years of experience in configuration and deployment of various messaging platforms including Lync Server 2010
• Exchange Server 2003/2007/2010 on Premise and Office 365 hosted and hybrid environments.
• Certified as and MCITP for Exchange Server 2010 and Office 365.
• Proven ability to design scalable, highly available messaging environments with an emphasis on best practice, disaster recovery and Load balancing for Multi forest/Multi domain Active Directory environments.
• Proficient in a wide range of network monitoring and disaster recovery tools including SCOM 2007/2010R2 and Backup Exec 2010 R2.
• Proven ability to provide creative and effective server and network implementation strategies, including virtualization using Hyper - V and VMware ESX.
• Proficient in the use of PowerShell 2.0 to administer and deploy a variety of Server Technologies including FIM, FOPE, DirSync, SSO and ADFS 2.0.

PROFESSIONAL EXPERIENCE:

Confidential

Exchange Deployment Engineer, Chicago, IL

Responsibilities:

• Worked with Network, Security and MS Fast Track teams to complete assessment of Exchange environment in to identify best migration method as well as high priority tasks requiring attention prior to Office 365 migration.
• Used PowerShell to apply appropriate RBAC permissions in order to run Powershell script to scan exchange environment to identify items in mailboxes larger than 50MB on a per Server basis. Updated all Exchange 2010 Servers to SP3 rollup 14. Upgraded standalone and clustered IronPort C680 ESA devices from Cisco Async OS 7.1 to Version 9.7 to facilitate addition of new ESA device to existing cluster.
• Applied monthly patches and redistributed Exchange databases as needed.
• Generated CSR’s as needed to ensure required FQDN’s were included in existing SAN cert.
• Ensured that required prerequisites were met prior to install of Hybrid configuration Wizard.
• Created support tickets as needed with Cisco Support Engineers to troubleshoot and resolve mail flow from Cisco ESA Device to Spam quarantine on IronPort MTA to ensure that all users were able to login and access quarantined email.
• Ensured that Autodiscover and EWS functionality was in place for both mobile and desktop devices using both internal and external URL’s.
• Tested Autodiscover configurations using Remote connectivity Analyzer and Outlook Test- Email Auto configuration tool.
• Resolved issue’s related to E-Discovery, OAB and Public folder replication. Responsible for identifying and resolving root cause of bottlenecks on HUB Servers related to transport agents in both Chicago and LA sites by eliminating potential causes such as disk, and network hardware failure, using tools such as PerfMon and EMS.
• Created transport rules as needed on Hub Transport Servers to address malicious email and Phishing scams. Adjusted content filters on ESA devices to ensure non delivery of unsolicited mail. Monitored database health and repaired failed/crawling indexes as needed using PowerShell script
• Updated DNS records in InfoBlox and Windows DNS as required to facilitate Server decomms and domain name changes. Successfully updated primary SMTP address on all mailboxes using PowerShell to ensure smooth transition from tribpub to tronc.com domain. Assisted in the cleanup of 17,000 AD objects/attributes using IDFix tool to ensure successful synchronization with Windows Azure.
• Responsible for the configuration of Azure AD connect Health for monitoring of ADFS authentication errors related to lock outs/disabled accounts, synchronization, token rejections and invalid certificates.
• Resolved Lynch 2010 client authentication prompts by adjusting authentication type in Exchange Web Services virtual directory in IIS. Configured relying Party Trust in ADFS 2.0 as needed with 3rd Parties. Assisted with the resolution of all access/authentication issue’s encountered after creating Trust in ADFS.
• Resolved all issue’s escalated from level 2 support related to legal hold, mailbox search, online archives creation, mailbox moves, restores, and delegation, via PowerShell and EMC. Provided large items reports as needed and mass object changes including new user provisioning, mass mailbox creation, permission changes and service account password updates via PowerShell.

Confidential

Messaging Admin, Chicago, IL

• Responded to Service requets escalated from Level 1 and 2 support related but not limited to Litigation hold, Mailbox and contacts restores using E-discovery, access and troubleshooting of online archives and undeliverable messages using Power shell 3.0 Iron port Messaging tracking logs, Exchange RCA and MX Toolbox.
• Configured and tested OCS/Lync Federation between Confidential and external domains using Office 365 admin portal and Lync 2013 Admin console. Monitored Hub Transport messaging queue’s using Exchange 2010 Queue viewer for spikes in incoming and outgoing mail flow.
• Provided support for mobile devices such as Microsoft Surface Pro Tablets, Blackberry Torch, Android iPad and iPhone 4/5/5s/6 running IOS 4x-8x using Maas360 MDM software. Tracked and responded to Service and Change request’s via SCCD ticketing system. Participated in 24hr on call rotation.
• Responsible for the creation of Service tickets with Microsoft support for issue’s related to synchronization, mail forwarding, and mailbox corruption. Ensured 99.9% up time for Right Fax Server as wells as the setup, troubleshooting and reclaiming of 400+ Right Fax account numbers.

Confidential

Systems Administrator, IL

Responsibilities:

• Responsible for the Administration of SharePoint 2010/Site customization and permissions editing, creation of document libraries and troubleshooting of SharePoint 2010 document upload issues. Collaborated with Exchange admins in branch locations to discuss issue’s related to mail delivery and receipt, forwarding, DFS replication, Federation Trust and MRM. Ensured escalated issues were resolved according to the set SLA.
• Created documentation for mailbox migration from Lotus Notes 8.x and Exchange 2003 to Exchange 2010 using Quest migration tool for upload to SharePoint 2010 document library. Provided support for VP/C level Executives to ensure mobile devices such as Microsoft Surface Pro Tablets, Blackberry Torch, iPad and iPhone 4/5/5s running IOS 4x-7x were configured according to company standards and fully provisioned on BES and Exchange Server.
• Successfully migrated corporate users from Shortel Communicator 12.3 to 13.2 after Shortel UC Server upgrade. Worked closely with Cisco Engineer to resolve issue’s related to outlook 2010 calendar and mailbox integration as well as outlook contact synchronization. Documented escalated issue’s in System Center (SCCM)ticketing system.
• Monitored backup jobs to ensure successfully completion of daily differential as well as weekly full backups. Ensured weekly backups were brought off site for proper storage. Collaborated with internal Audit to assist with standardizing message retention policies. Monitored mail queue and system integrity using SCOM 2010, Network Monitor 3.4 and EMS.

Confidential

Exchange Admin, Chicago, IL

• Responsible for the creation and maintenance of 300+ user accounts in Active Directory2003/2008 for both new and existing staff. Provided support with adding calendars, scheduling repeat meetings in Outlook 2007/2010. Walked Department Managers through the process of delegating access to mailbox and calendars, disabling outlook add ins, archive settings and troubleshooting Exchange connectivity and performance issue’s. Monitored daily Backup jobs for errors to ensure successful completion using Backup Exec 2010-R2.
• Installed and configured Sophos Enterprise console’s Antivirus/HIPS, Application Control and data control Policies. Successfully pushed Sophos client, to all user machines to ensure all computers were protected with current virus definitions and in compliance with the various preconfigured policies.
• Responsible for the setup and troubleshootinig of Blackberry Enterprise user’s on BES server. Assisted Blackberry user’s with issues related to loosing call logs and messages, missing browsers, performing a double soft reset and viewing missing email. Assisted in the design and implementation of Centricity web based system for storage and retrieval of staff/client records. Worked closely with Centricity development team to create scripts in VB which helped to ensure easy retrieval of staff/client records
• Assisted with the Installation and migration of users from OCS Server 2007 R2 to Lync Server 2010 in efforts to provide a more reliable instant messaging, presence, conferencing and telephony solution to satisfy business needs.
• Assisted in successfully upgrading organization from Windows 2003 Server to Windows 2008 Server R2 Virtual environment using Hyper-V. Successfully migrated 300+ Exchange 2007 mail boxes to Exchange Server 2010. Successfully moved 300+ mailboxes to Office 365 hosted environment. Installed and configured Sonic Wall firewall/VPN client to ensure seamless connectivity for remote users.
• Communicated network wide system changes and planned outages to staff via email. Educated new staff on IT policies to ensure confidentiality and proper use of Trilogy network. Worked with IT Manager to coordinate software installation schedules in efforts to reduce user impact.
• Responsible for the resolution of user issues related to DNS, data replication and Active Directory. Created and configured user’s phone extensions and ID’s using Avaya IP Office Manager 8.1Provided after hours and weekend support when needed. Documented all support requests in Remedy ticketing system.

Confidential

System Support Analyst, Glenview, IL

Responsibilities:

• Responsible for the daily administration of Microsoft windows 2003/2008 Servers and user account setup/ Maintenance in Active Directory. Supported 1500+ Exchange 2007 end users with a variety of issues ranging from journaling, mailbox sharing, delegation, public folder creation and archiving. .
• Monitored Daily Back up jobs using Backup Exec 9.x. Logged tickets and Tracked user interactions using Remedy Ticketing system.
• Supported 30+VPN users connecting to Confidential Network using Fiberlink and Cisco VPN software with issues related to Wi-Fi and broadband VPN access, windows and Cisco firewall settings. Password account lock outs and Network Security compliance.
• Communicated daily with wide range of IS Support groups, including Exchange 2007 Administrators, Network Control Center (NCC) and Mainframe Support using Micorsoft Office 2007 email and escalation through Remedy ticketing system. Issues ranged from updates on existing outages, planned outages, application updates, reporting of defects and deployment dates for

Confidential

Help Desk Analyst, Chicago, IL

• Worked closely with Work at Home Project Managers and Network Services group to ensure seamless transition for WAH users to Confidential M-57 desktops. Installed Windows XP\SP2\SP3 preconfigured system image using Confidential
• Applied all applicable windows\system updates.
• Added all computers/ to active directory and connected them to the Premier Farnell (PFAD) domain.
• Maintained and updated Domain user accounts in Active Directory to reflect employment status, job type, department etc.
• Disabled and renamed accounts accordingly. Used group policy to remove network connections, prevent changes to start menu and remove display properties from control panel.
• Configured outlook email accounts for connection with Exchange 2003\2000 Server.
• Ensured seamless migration of outlook\outlook express contacts and address books by creating personal folders, applying archive rules and copying all relevant archived data eg; .pab .pst files.
• Liable for the configuration and shipping of Linksys WRT54GS Wireless -G router.
• Installed and configured Siebel Avaya and Avaya IP agent VOIP software on all WAH systems.
• Walked all users (43) through setup of WAH equipment and establishing successful VPN connections to Newark network using both password and 2 factor authentication.
• Provided ongoing support to WAH users using R Admin, VNC, and Net Meeting remote login software.
• Resolved computer problems including viruses, slow performance, errors, email client software installation and VPN connections. Tracked user issues using Heat ticketing system.

Application Support Analyst

Confidential, Chicago, IL

• Provided 24hr application software support and Confidential to Confidential within the Confidential, such as Private Client Services, Treasury Services, Small Business Banking and Commercial Banking.
• Primarily supported users in Asia, Europe and the UK using the core applications (CA, CKC, CCA, LIMS, TMIR, eServe, APS, Deal Manager and Client Central) that are accessed via the Financial Services Desktop (FSD).
• Ensured that all Service Requests and customer issues, such as error messages received due to hardware or software failure, or password lockouts received onsite via phone, fax, e-mail, etc. are resolved appropriately and in a timely manner and entered in the Customer Contact Database.
• Participated in on-going training associated with system upgrades and implementations. Created and updated Excel spreadsheets of users participating in new software deployments and upgrades. Attended group committee meetings to provide feedback based on user experience to implement goals and ideas received from user feedback.