Summary of Qualifications

• 4+ years of IT experience
• Experience in Network and Desktop Administration
• 1+ years of Smartphone / Tablet Support
• Excellent written and verbal communication skills enabling my ability to provide technical support and troubleshoot users issues.

Education
Grand Rapids, MI
BS Computer Information Systems / Database Management

Grand Rapids, MI
Computer Information Systems
Transferred to Davenport for their Bachelor\'s Degree program

Courses Taken

BITS212-Database Development

Microsoft Access

Winter 2009

CISP 231 & CISP 232 - Object
Oriented Programming I & II

C++ Sequence/MS Visual
Studio/MS Visio

Fall 2009 & Winter 2010

NETW217 - Unix OS

Ubuntu/Linux/VMware/LAN/Apache Web Server/SSH

Winter 2011

IAAS221 - Security Foundations

Protocols/Standards, TCP/IP, Firewall/LAN, VMware

Winter 2011

CISP220 - Web Applications

HTML, JavaScript, CSS

Fall 2010

CISP247 - Database Design

ERD Diagrams / Beginning SQL

Fall 2011

CISP 311 - Oracle Database

Creating Databases, Stored Procedures, Triggers, PL/SQL, Reports
Programs: SQL Developer and Oracle 10g

Fall 2011

Technical Summary
Software: MS Office 2010, MS Access, Adobe PageMaker, MacAfee, Norton Anti-virus Internet Security, MAC versions, VMware, MS Visual Studio, MS Visio
Languages: C++, HTML, JavaScript, CSS
Hardware: Ethernet, Routers, Gateways, Backup Storage
Systems: IBM Compatible, Unix/Linux, Ubuntu
Operating Systems: Windows 9x, 2000, NT, ME, XP, Vista, Windows 7, Windows Server 2003
Repair: Troubleshoot PC\'s, peripheral devices and Local Area Networks
LAN: Protocols, Standards, TCP/IP, Firewall, RG-6, RG-59, CAT-5, RJ-11, VOIP
POS: Teletracker (POS software), X-Charge Credit Card System, Topaz signature pad, Cherry keyboard system
Mobile Operating Systems: Blackberry, Palm, Windows, Android and Apple
Software QA: Team Foundation Server (TFS) and Quick Test Professional (QTP)

Professional Summary
Confidential, Walker, MI 08/11 - Present
QA Analyst / POS Development Team (Contract)

• Manual and automated testing of new software builds for POS terminals, fastlane, gas pumps, and mobile/smartphone devices.
• Manual and automated testing in C and C++
• Support vendor applications
• Alter C++ and xml files.
• Testing performed on Windows Server 2003.
• Provide technical support and testing on equipment such as any signature captures devices, hand scanners, CID monitors, and any other peripherals.
• Create Testing plans or any procedure's that need to be accomplished.
• Closely work with developers to work on any bugs or issues related with the software release.
• Report and Track bug using Team Foundation Sever (TFS).
• Experience in automated testing using Quick Test Professional (QTP).
• OS: Windows Server 2003
• Software : Team Foundation Sever(TFS) and Quick Test Professional (QTP),
• Hardware: Signature Capture Devices, Hand Scanners, Printers, Cash Acceptors and Dispensers.

Confidential, Grand Rapids, MI 02/10 - 09/11
Network and Desktop Support / Sales.

• Troubleshoot POS systems by providing desktop and network support.
• Removed virus and malware infection.
• Programmed POS keyboard hot keys as well as signature pad.
• Configured and Installed vendor based POS software.
• Configured X-Charge (Credit Card Solution Service)
• Installed Anti-virus software and updated virus list.
• Installed network printers.
• Provided support for any WAN/LAN issues that occurred.
• Troubleshooting phones and internet devices
• Provided support to Blackberry, Palm, Windows, Android, and Apple operating systems.
• Exceeded sales quotas every month.
• Trained new employees.
• Support wireless air card and establishing internet connections on customer PC\'s by performing network adapter troubleshooting.
• Software: MS Office 2010, AVG Anti-virus security. Teletracker (POS software), Cherry keyboard system
• Operating System: Windows XP
• Hardware: Network printers, Routers, Modems, Network Surveillance Cameras

Confidential, Grand Rapids, MI 06/08 - 07/09
PC Technician

• Provided technical support and network administration for customers.
• Performed information systems management, analysis, troubleshooting and testing PCs.
• Installed hardware and software.
• Diagnosed consumer PC. Proposed solutions to the customer. Performed virus and malware removal by using virus or malware removal tools. If that did not fix the problem, a backup of information was performed and reformatted system. Re-installed original operating system. Installed anti-virus program. Troubleshoot internal hardware by installing RAM, CPU, Motherboard, Hard-drive and any other internal hardware.
• Performed troubleshooting Firedog department POS PC\'s. Provided network technical support by assistance via phone from IT support team.
• Software: MS Office, MacAfee, Norton Anti-virus Internet Security.
• Systems: IBM Compatible.
• Operating Systems: Windows 2000, ME, XP, Vista
• Repair: CPU, Motherboard, RAM, Hard-Drive, Power Supply and all other internal hardware

Confidential, Ossining, NY 03/07 - 03/08
Technician

• Installed and setup internet for consumer and business accounts.
• Setup Networks for business accounts.
• Setup Broadband connections and routers.
• Measured signal strength at amplifiers and at customers terminal boxes, using field strength meter.
• Repaired and replaced worn components to ensure acceptable signal strength.
• Installed and setup internet for consumer and business accounts.
• Installed cable modems and integrate VOIP into present RJ-11 systems. Also obtaining IP addresses to start services.
• Coax: RG-6, RG-59, CAT-5
• Telephone : RJ-11
• Network: TCP/IP , LAN/WAN, Routers, Broadband Modem