SUMMARY

• Solutions-Oriented Sr. QA Lead with over 10 years+ of demonstrated IT experience in Information Technology, Systems & Business Analysis, Testing, Quality Assurance, trouble-shooting skills
• Software Engineering experience in testing of different areas of Software Development Life Cycle (SDLC).
• Excellent understanding of Software Development Life Cycle and Test Methodologies from project definition to post-deployment documentation such as planning, creating, executing, reporting, and tracking the defects.
• Experience in writing Test plans, defining Test cases, Test Scenarios, Developing and Maintaining Test Scripts based on business and functional requirements. Documented all phases of QA process.
• Experience in using Automation Tools: Quick Test Professional, Win Runner, Test Director and Quality Center in Client/Server, Web, Windows, Touch Screen, Database and Financial applications in Banking, Logistics, Shipping and Transportation.
• Proficient in Black Box and Automated Testing of applications developed on Windows and UNIX Environments.
• Expertise in problem solving and Bug tracking Reports using Bug tracking Tools like Quality Center, Test Director.
• Extensive experience in running various kinds of tests such as Regression, Functional, Performance, Backend, and User Acceptance Tests \\ FXIA for Web (N-Tier) and Client/Server Applications.
• Strong insight & understanding of Logistics business domain and have good research and trouble-shooting skills.
• Strong project & people management capabilities, analytical skills, evaluation and high degree of initiative. Manage, direct and co-ordinate of all aspects of project Estimation, Scoping, Planning, Scheduling tasks and milestones, Tracking & Monitoring.
• Understand, view projects within larger context of client or management goals. Evaluate stated requirements and expectations in terms of technical feasibility and resources, project priorities and outcomes.
• Possess exemplary skills in written and verbal communications, interpersonal relations, and time management. Reputation for ability to interact easily with co-workers of diverse backgrounds, cultures, professional and technical levels.
• Generated substantial customer satisfaction and goodwill by continuously meeting deliverables on time, exceeding targets and objectives for projects.
• Well versed with testing methodologies and exposure to quality processes like Global Development Process, CMMI Levels and ISO Standards.
• Consistently present a high profile, professional demeanor, energized by challenges, steep learning curves and high pressure deadlines and complemented by a positive, "can-do" attitude.
• Self-starter and team player with excellent communication, problem solving skills, interpersonal skills, and good aptitude for learning.

TECHNICAL SKILLS
Testing Tools : Quick Test Professional 9.x, Mercury Quality Center, Rational Robot, Rational Clear Quest, Win Runner, Test Director, Bugzilla, Jira, Visual Source Safe and Clear Case.
Programming/Web Languages : C, C++, Java, JSP, Servlets, HTML, XML and PL/SQL
Databases : MS-Access, Oracle, SYBASE, Informix and SQL Server
Legacy Systems : IBM Mainframes, AS/400
Internet Protocols : TCP/IP, HTTP(s), FTP, and SMTP.
Operating Systems : Windows 95/ 98, 2000, NT, XP, UNIX

ERPs : Oracle 11i (PO, OEM, WMS), PeopleSoft

Middleware : IBM MQ Series
Web /Application Severs : Web Sphere, Apache Tomcat

PROFESSIONAL EXPERIENCE

Confidential, USA
Duration: Oct ‘07 June ’11
Light Speed SDP Service Delivery Platform
Working as Sr.QA.Lead

• Lightspeed is about converting AT& T from a Phone to an Entertainment company. AT& T’s Project Light Speed is an IP based service bringing Fiber to home. Basically by providing Integrated Video (IPTV), Video-on-demand, Telephone with VOIP, High Speed Internet Access (HSIA), Fiber-based network vs. circuit. Lightspeed is about creating a nation-wide fiber-based network using: FTTP, FTTN. Ordering, Billing, Customer Care, etc.
• SDPis sub-system of AT& T Light Speed Solution. SDP Integration management tools using this several interfaces are connected like: Microsoft Media (Video Platform IPTV), IBM, LeapStone (Motorola), Amdocs Order Management Service for Ordering and Customer care, VOIP, HSIA and Lucent.
• Service Ordering, Provisioning, and Activation the SDP handles the task of provisioning newly ordered services on the service platforms. This functionality includes tracking the various service platforms and identifying the most appropriate target for activating the subscriber’s services.
• Video Hub Office Storage of content/intelligence, VoD library, Time-shifted TV and Interactive Applications. A Video Hub Office is a network location where video signals are distributed to the connected premise STBs. The VHO also contains an Operational Support System/Business Support System (OSS/BSS) Gateway which hosts web services used by SDP to convey data and or instructions such as, granting of license to view certain services, establishing accounts, designating regional organization, etc.
• Super Hub Office is a video networking hub where satellite signals are received, decoded and conveyed to the VHOs for mass distribution of video signal to associated STBs.
• Defining test phase, scope lock and resource commitment. working on the design phase, impact assessments preparations, walkthroughs, signoff and contract. Managing Test, Production and Simulated environments, preparation of set up Test data with TDOC folks, integrating test windows
• Preparing the daily digest report to all group leads, DMs etc required to get in-touch with progress of status. Providing orientation, IT Unfied Process sessions and learining Management tools.
• Participating in rigorous meetings with Techincal Directors, Executive members of management give substance on overall status on day-day activities and progress
• Java, J2EE, Oracle11i, IBM MQSeries, Amdocs Billing System, Motorola CM, AT& T Enterprise Content Management, Microsoft Media Room, Sharepoint, Microsoft Project Plan, Mercury Quality Center, QTP & Lucent Network Systems.

Confidential, USA
Duration: Dec ‘06 Oct’07

• Worked as a QA Integration Test Analyst (ITA)
• Working on Distribution Center Rationalization (DCR), which is a replacement of existing applications ASI and WMS with Oracle 11i eBiz Suite and Pick Ticket Management System (PKMS) respectively for Order Management and Inventory Management
• Working for the client whose all handset and accessory fulfillment will be processed through the new system Oracle OM/ IM including inventory control, vendor managed inventory, consigned inventory, and support of VAD model
• Working on the project that represents the first step Logistics Synergy benefits and wherein the Logistics Distribution Centers require applications to manage the inventory, warehouse, transportation, and order management in order to support consolidated client operations
• Working on the project, wherein as a part of the overall Inventory and FAST - fulfillment domain synergy plan, and distribution centers will be selected to fulfill the needs to support all client product and sales channels in a variety of capacities such as Order Entry, eCare, Billing, Provisioning platform, reporting, eBill, tracked called numbers, re-flash, and quality check
• Identifying test requirements, identifying workflow scenarios, and creating TR/ Duration Matrix
• Defining phase, scope lock, and resource commitment as per the EDP norms
• Working on Discover phase and handling the SRM sessions
• Working on the design phase, impact assessments preparations, IA walkthroughs, signoffs, ADD- Application Design Doc development, and contract/ LOE
• Integrating test environment preparation set up test data, integrating test window, Inter-application Connectivity Test and executing end-to-end test
• Initiating and driving the test scripts involving the beginning phase or at intermediate stage or at the confirmation level of our script
• Creating and generating Purchase Order. Collecting those POs send across to different applications PKMS, MDS, Oracle, EXS, and obtaining the receipt confirmation
• Driving the different test scripts with combinations such as CDMA 2G/ 3G, IDEN, dual mode, GSM, RIM, and accessories.Working on the requirement requiring to sent defect status report to UPS folks marking Sprint POC twice in a day and to sent CIO and PMO Summary deck
• Preparing the daily digest report to all application leads and Offshore teams, requiring to get in-touch with progress of status
• Providing orientation, sessions, and symposiums on various testing techniques for all testing team groups
• Participating in rigorous meetings with testing team and TQA Lead to plan and implement the testing effort
• Working with the Product Development team, Marketing teams, and Agents to learn the functionality and scope of the application Oracle 11i (PO, OEM, WMS, OE, BI, LO, OM, IM), PeopleSoft, Java, i2 MDS, UPS Suite, EXS, EDF, QTP 8.2, Change Synergy, Mercury Quality Center

Confidential, USA
Project Name: POSD - Point of Sale
QA Team Lead / Test Designer
Duration: Nov 2005- Nov 2006
Project: Point of Sale (POS) is a new system designed specifically for front counter operations and equipment in World Service Centers (WSC) and FedEx stations. POS is a new system with the purpose of capturing the increasing number of cash-only accounts and invalid credit card transactions, which are not being caught by our current front counter operations.

POS should, therefore, increase revenue to the company and eliminate the need to call customers after they have left the front counter to request another method of payment from them.

The POS system provides more efficient means of performing many of front counter functions, especially in Accepting and Releasing. The other functions are MDSE, Track, Rate, Customer (Customer Account Look Up, Pay on Invoice, Account Information, Customer Account Number Setup and Print Tax Exempt Form), Utilities (View Log, Post Scans, Post REX, Relabel, Cash Management, Consolidation, Co-mail). It currently works with the tracker and COSMOS to help improve how we serve our customers in WSC and FedEx Stations.
Environment: C, C++, Java, Windows NT 4.0, 2000,AS/400. Skill/Tools: QTP 8.2, Test Director 8.0, Mercury Quality Center 8.0

Responsibilities:

• Designing Test Case Specifications, TSS- Test Scenario Specifications & Test Strategy all these are generated according to the norms of 6x6 GDP standard frames
• Involved in the development of test cases and executing the test cases.
• Experience in testing on Web-based, Windows-based, Touch Screen and Client \\ Server based applications.
• Extensive experience in Black box testing, Manual Testing, UAT -User Acceptance Testing, Ad-hoc Testing, Exploration Testing, Smoke Testing, Stress Testing, Regression Testing and Integration Testing etc
• Well versed with all the testing concepts and methodologies like: Functionality, Integration, Regression, Parallel, Compatibility and System Testing
• Experience in Bug Reporting using Bug-Tracking tool i.e., Mercury Quality Center, Test Director, FedEx Plog system, Mercury Central Defects.
• Writing the PLogs (Problem Logins) Entry’s in / Out Phases, validating them irrespective of the Plog validation Build Letter.
• Performing Functionality, Integration, Regression, Parallel, Compatibility and System Testing based on the Test Cases.
• Verification & Validation regarding the Label Prints, Bugs, Reports, Preferences etc.
• Performing Database checking in Sybase, Mainframe.
• Performing Label Checking, Report Checking, Printer Checking.
• Reporting & Tracking of Bugs using Mercury Quality Center & PLOG System.
• Providing orientation, sessions, symposiums on various testing techniques for all testing team groups.
• Involved in rigorous meetings with testing team and TQA Lead to plan and implement the testing effort.
• Worked with the Product development team, Marketing teams, Agents to learn the functionality and scope of the application.

Confidential, USA
QA Team Lead / Test Designer
Title:Confidential,
Duration: Jan 2005 Oct 2005
Project:Confidential, Federal Express Remote Server is a high speed Global Shipping Solution that provides Domestic and International shipping with the speed and mobility needed for HIGH Speed Shipping. This product is easily integrated with any warehouse management system or can act as a stand-alone shipping server. In short it is a HIGH speed-shipping product.

Confidential,offers customers the opportunity to fully integrate FedEx Express, FedEx Ground and FedEx Home Delivery package shipping within their existing technologies and processes. Designed for the most demanding environments, FedEx Ship Manager Server is a complete solution. FedEx Ship Manager Server includes function-specific software modules and features that customers can activate according to their particular business needs. Together, they offer a comprehensive range of operations

From a testing point of view Confidential, is a client server product where in transactions will be used to execute the test cases. We will be using Transaction Edit (Trans Edit) for transaction execution
Environment: C, VC++, Java, Windows NT 4.0, Win2000, AS/400.

Responsibilities:

• Worked with the team and project manager to plan and implement the testing effort.
• Reviewed design documents and business requirements to learn the function and scope of the application and created a Test plan.
• Created a strategy and documents required for performing Black Box Testing.
• Created Manual Test Cases and Test Scenarios, Test Scripts.
• Performed extensive manual testing of different modules.
• Performed End-to-End and Sanity testing manually before Automated Testing.
• Performed GUI/ Usability Testing.
• Using QTP, robust test cases and test scripts were created and executed to perform GUI and functionality testing on the application. Performed Black Box, regression, installation and configuration testing.
• Used Test Director, Quality Center for bug reporting and tracking. Facilitated weekly meetings and discussed Enhancements and Modification Request issues

Confidential, USA
Test Designer / Test Architect
Title: Confidential,
Duration: Jan 2005 June 2005
Project: It’s completely a new set up or exclusive Design team for FedEx. Basically the team aim and prime aspect of this one is needs to write all Technical Architecture Design, TCS Test Case, TSS- Test Scenarios and TPS - Test Procedure Specifications across the entire feature and forth release BRS Business Requirement Specifications, SRS Software Requirement, DTPS Detailed Test Plan Specification.
Environment: Test Director 7.0, Quality Center 8.2, MS-Excel, MPP & VSS

Responsibilities:

• Writing TSS Test Scenario Specification, Writing TCS - Test Case Specification there are two phases like: Common \\ Generic TCS and Product specific
• Maintenance of TCS will be taken care by the resp Test Designer (e.g. for RIF Revise Invoice Format)
• Writing TPS Test Procedure Specification, Traceability Matrix

Confidential,USA
QA Automation Engineer
Title: Confidential, Ship Manger Enterprise
Duration: May 2004 Jan 2005
Project: FedEx Ship Manager Enterprise enables anyone within your organization’s Intranet to ship and manage shipping activity directly from his or her desktop computer. All clients needed a web browser and user ID to begin shipping. You can maintain multiple FedEx accounts and reference information to better manager company costs, while experiencing the benefits of controlled shipping without the hassle of loading software onto multiple computers.
Environment: C, VC++, Java, Windows NT 4.0, Win2000,AS/400.

Responsibilities:

• Execute Test Cases (Automated as well as Manual) as per the plan.
• Tester Task and Information flow
• Generate Plog SQL Report and verify the existence of WIP Plogs.
• Enter the Plogs, Defects in PLOG System, Send the status\\ Escalate the problems of the work to my co-coordinator or SPOC
• System Functionality testing was thoroughly performed using QTP.
• Most of the test cases are automated so that the whole test suite can be run easily as and when enhancements are made to the tool.

Confidential, India
QA Test Engineer
Title: IDRBTNET V1.1
Duration: Nov 2002- April 2004.
Project: Involved in testing of project, which was developed for IDRBT, Is one the leading banking Research and Development institute. The application, which is used by the participants of the Public sector banks to enter their data. In this intranet, participants have several options like OPAC (Online Public Access Catalogue) access, SFMS applications; Delivery versus Payment systems etc. Apart from the participant’s customary environment, employees have also mailing system within the office.
Environment: C, VC++, Java, and Windows NT 4.0, Win2000.

Responsibilities:

• Analyzed specifications, add test plan for the testing process of Intranet Applications
• Developed test scripts for Performance and data driven tests using WinRunner
• Writing test cases to test the Performance of the application manually and using WinRunner
• Conducted Functionality, Performance and Regression testing during the various phases of the application using WinRunner
• Executed the test scripts using WinRunner and analyzed the results
• Developed and executed automated test case scripts using WinRunner Test for the Front-end-applications
• Tested different links for the user\'s to navigate through the site with hyperlinks

Professional Summary

Working for AT& T Services INC over 3 Yrs. 9months+ exp in U-Verse Light Speed IPTV Application as ‘‘Sr.QA Test Lead’’

Worked for Sprint-Nextel Telecom over 1Yr+ exp in Enterprise testing team as ‘‘Integration Test Analyst’’.

Worked for FedEx Services over 2Yrs+ exp in Application Assessment & Planning of Customer Systems Certification & Support as a vendor in ‘‘QA Test Lead’’.

Worked over 4yrs+ exp in Product based, Research & Development Organization as ‘Sr. Research Associate’ IDRBT- Institute for Development & Research in Banking Technology (Est. by Reserve Bank of India Govt. of India), Hyderabad, INDIA.

Worked over Six months as ‘Practice School Project Trainee’ DRDO - Defence Research & Development Organization, Hyderabad, INDIA

EDUCATION

• MS in Computer Applications,
• BS in Computer Science