Career Objective

To advance my career in the field of Quality and Project Management

Career Profile

ACCOMPLISHED PROFESSIONAL offering a solid educational background, extensive experience and a strong record of performance. Significant qualifications include:

• Thirty years experience with increasing responsibility in the development, manufacture, inspection, purchase, installation and maintenance of various electronic systems, software, electro/mechanical subassemblies, and facilities.
• Extensive knowledge of Quality and Management practices such as: ISO, SEI/CMMI, SDLC, GMP’s Six Sigma, Lean Manufacturing and Metrics.
• Knowledgeable in most business software applications. ASQ certified CSQE, CQM, CQE, CQA and Six Sigma/Lean Manufacturing Black Belt.
• Meeting deadlines with quality results through time management and attention to detail.
• Continually achieving high levels of productivity and efficiency through planning, prioritizing and multi-tasking.
• Staying current on advancements in the field by reading trade publications, networking with colleagues and continuing education.
• Working well as a part of a team through flexibility, open communication and compromise.
• Interacting well with people at all levels regardless of their cultural, economic or social backgrounds.
• Quickly advancing to greater levels of responsibility based on loyalty and performance.
• Providing total commitment to colleagues, clients and the organization as a whole.
• Upholding high levels of confidentiality, initiative and personal/organizational integrity.
• Adapt quickly to new job duties and procedures with limited training and supervision.
• Being prepared for crises by staying in contact with crucial vendors, knowing which assets need to be secured and cross training in vital responsibilities.
• Significant experiences working in foreign countries, dealing with different cultures and adverse working conditions.

Clearance

DOD Top Secret/SCI

Core Competencies

· Analysis · Strategic Planning · Training · Operations
· Resource Allocation · Cost Control · Organization · Contracts
· Quality Control · Computer Operation · Compliance · Client Relations

• ISO · CMMI · Six Sigma · Auditing

Professional Experience

Confidential,Sierra Vista Az.
QUALITY/PROCESS ENGINEER (Oct 10 to Present)

Develop, document and implement processes, plans and procedures to ensure compliance to contractual requirements Recommend improvements to development and test processes, procedures, and systems to correct identified and potential deficiencies. Provide technical and quality support, and guidance to less-experienced internal and subcontractor engineering personnel on quality programs to meet the customers’ requirements. Knowledgeable in most business software such as: MS Word, WordPerfect, MS Project, Excel, Access, etc.

• Identify and create processes and procedures, by working with the section management to reduce the steps and streamline the process.
• Create procedures and plans to ensure compliance with the contractual requirements.
• Enhance departmental workflow and work product quality.

Confidential,Sierra Vista Az. (Contract)
SOFTWARE QUALITY/PROCESS ENGINEER (Apr 10 – Sept 10)

Develop, document and implement processes, plans and procedures to ensure compliance to SEI/CMMI level 3 operations. Ensure effective problem identification, resolution, and tracking. Recommend improvements to development and test processes, procedures, and systems to correct identified and potential deficiencies. Participate as a member of the Software Engineering Process Group (SEPG) in process improvement activities. Provide technical and quality support, and guidance to less-experienced internal and subcontractor engineering personnel on quality programs to meet the customers’ requirements. Knowledgeable in most business software such as: MS Word, WordPerfect, MS Project, Excel, Access, etc. Familiar with C+, Java, VB, FPGA, PDL and SQL languages

• Identify and create processes and procedures, by working with the section management to reduce the steps and streamline the process.
• Created procedures and plans to ensure compliance with the CMMI requirements Level 3.
• Produced consistent effectiveness in duties and responsibilities.

Confidential, (Contract)
COUNTRY QUALITY MANAGER Afghanistan (Nov 2009 – Apr 2010)
SUPERVISOR QUALITY SYSTEMS Kuwait (Oct 2008 – Nov 2009)

Plan, schedule, and coordinate, quality system and internal process audits for the US Army Maintenance and Supply Services Contracts to ensure compliance to ISO 9000 and contractual requirements. Review audit and nonconformance reports for completeness. Ensure effective corrective action and root cause analysis is implemented, verified and followed up on. Work with Section Managers to improve processes, procedures, and systems to correct identified and potential deficiencies related to the program. Define, collect, and report quality metrics as required. Supervise 7 Quality Auditors and Analysts. Serve as program QA Manager in their absence.

• Improved identified processes and procedures, by working with the section management to reduce the steps and streamline the process.
• Improved organizational understanding of Quality Management System, by facilitating training classes on process improvement topics.
• Streamlined the audit process by reducing the number of forms used and converting to process orientated audits.

Confidential,Apopka FL
SOFTWARE/HARDWARE QUALITY ENGINEER (Dec 2004-Sep 2008)

Responsible for the software and hardware quality assurance of various assigned production programs (FCS, Viper, M1A2, TADS). Ensured group and project policies, processes and procedures were implemented in compliance with SEI/CMMI Levels 2, and 3, and ISO-9001:2000. Developed and maintained quality assurance program plans; quality policies, procedures and processes to support assigned projects. Ensured effective problem identification, resolution, and tracking. Recommended improvements to development and test processes, procedures, and systems to correct identified and potential deficiencies. Verified project work products (requirements, designs, project plans, product and code) through inspections, peer reviews, walkthroughs and test witnessing. Participated as a member of the Software Engineering Process Group (SEPG) in process improvement activities. Provided technical and quality support, and guidance to less-experienced internal and subcontractor engineering personnel on quality programs to meet the customers’ requirements. Knowledgeable in most business software such as: MS Word, WordPerfect, MS Project, Excel, Access, etc. Familiar with C+, Java, VB, FPGA, PDL and SQL languages.

• Identified and created procedures and plans which complied with the CMMI requirements resulting in Level 2 certification.
• Identified and developed procedures and process to make the testing effort repeatable and consistent, which resulted in a more definitive testing effort.
• Achieved optimal levels of personal performance and accomplishment.
• Excelled in delivering work that achieved results.
• Consistently produced effectiveness.
• Always exceeded the norm with respect to volume, output and quality.

Confidential,Marietta GA
LEAD SOFTWARE QUALITY ENGINEER (Aug 2003-May 2004)

Responsible for the software quality assurance of assigned aircraft programs (C5, C27J). Ensured company and project policies, processes and procedures were implemented in compliance with LM Aero requirements. Planned, organized, conducted, documented, and tracked formal and informal, quality system and process, audits and reviews. Defined, collected, and reported quality metrics. Coordinated with Project Managers to ensure effective problem identification, resolution, and tracking throughout the SDLC. Recommended improvements to development and test processes, procedures, and systems to correct potential deficiencies. Verified project work products (requirements, designs, project plans) using various methodologies such as walkthroughs, peer reviews, and technical reviews. Witnessed testing of project work products. Provided technical and operational support to Project Managers ensuring internal and supplier quality standards were met along with guidance for implementation of SEI CMMI, AS9100 and DO 178B practices. Knowledgeable in most business software such as: MS Word, WordPerfect, Ms Project, Excel, Access, etc. Familiar with UNIX, ADA, Java, VB and SQL languages. Some instrumentation devices used PCL.

• Made a positive impact on the Software testing effort by identifying duplicate problem reports and working with engineering to minimize them.
• Created innovative strategies that resulted in higher productivity and efficiency.
• Avoided lost time and lost productivity by focusing on program goals and outcomes.
• Enhanced departmental workflow and work product quality.

Confidential,Orlando FL
SOFTWARE QUALITY ENGINEER (Aug 2001- Nov 2002)

Responsible for the Software Quality Assurance of assigned simulation programs. Ensured group and project policies, processes and procedures were implemented in compliance with SEI/CMM Levels 2, 3 or 4, and ISO-9000 depending upon the requirements. Developed and maintained quality assurance program plans, quality policies and processes to support assigned the projects. Defined, collected, and reported quality metrics on a monthly basis. Verified project work products (requirements, designs, project plans) using various methodologies such as walkthroughs, peer reviews, and technical reviews. Witnessed testing of work products on Unix, Linux and Windows platforms. Worked with suppliers to ensure quality requirements were met. Knowledgeable in most business software such as: MS Word, WordPerfect, Ms Project, Excel, Access, etc. Familiar with UNIX, Java, VB and SQL.

• Consistently exceeded expected audit completions on assigned programs by identifying weaknesses in planning and processes.
• Made a positive impact on colleagues and the organization as a whole.
• Produced consistent effectiveness in duties and responsibilities.
• Eliminated inefficient methods and distractions.
• Reduced unproductive functions.

Confidential,Schaumburg IL
LEAD SOFTWARE PROCESS ENGINEER (Jul 2000-Jul 2001)

Worked with Project Managers in the development of QA plans and procedures for implementation of SEI/CMM level 2 efforts for the wireless communication projects. Established Quality goals and guidelines for the software produced by the iDEN OMC group. Worked with Project Management and Software Engineering teams to prioritize issues and assess product quality. Developed checklist and evaluation methods for auditing assigned suppliers to defined quality standards.

Confidential,Tulsa OK (contract position)
SYSTEM ANALYST (Jun 1999-Jul 2000)

Provided Software Configuration Management services to project managers, developers and testers. Software Configuration Management services included; providing a code repository, software baselines, build management, release identification and maintenance, organization of software stages/tasks, assisting/training, and participation in Change Control Boards. Ensured the version and build management of software, providing baselines of Software versions that were stable and reproducible. Developed and implemented a training curriculum for users of the SCM tool Continuus.

• Earned the reputation as a crucial member of the organization by remaining vigilant, resourceful and flexible.
• Accomplished stand-out levels of output.
• Established new ways of addressing old problems.
• Inspired colleagues by developing a training program for a new software application which resulted in a 4-hour

class, which became mandatory for all users.

Education

MBA
BA, Business Management.