EXECUTIVE SUMMARY:
Over 7 years of IT experience as a Software Quality Assurance in State/Financial/Ecommerce/Telecom industries. A participant in all phases of the Software Development Lifecycle, with a solid understanding of Technology, Quality Standards & Methodology. Experienced in software design, software development, quality analysis, troubleshooting and software support. Extremely hands-on delivering projects and participating in writing and executing test Plans and test cases by using automation (Quick Test Pro, Load Runner, Quality Center) and manual testing processes.
HIGH LEVEL EXPERIENCE:

• Well-Versed with all stage ofSoftware Development Life Cycle (SDLC), Agile methodology and Software Testing Life Cycle (STCL).
• Experience in Functional and Non-Functional (Availability, Usability, Reliability, Performance, Scalability and Compatibility) Testing Types.
• Excellent knowledge and working experience in writing test plan, test cases, creating test scenarios, executing tests scripts and analyzing test results.
• Expertise with system testing, Integration testing, Functional testing, and regression testing and User acceptance testing.
• Experience in executing SQL queries in order to perform Backend Testing.
• Expertise in writing user define function ,Data table Parameterization and Descriptive Programming

in using QTP.

• Experience in developing automation scripts for functional and regression testing.
• Ability to work with minimal direction – taking concept to analysis and potentially lead in QA through development, debugging, testing, defect documentation, regression and conclusion.
• Experienced in documenting defects using the bug tracking database, providing verifications on fixes in multiple environments, and communicating fix success, failures, status updates as appropriate.
• Experience in testing Client/Server (2-Tier), Multi-Tier on various Platforms.

TECHNICAL SKILLS
Software Testing Tools: Quick Test Pro, Quality Center, Load Runner, Win Runner, Test Director
Operating System: M.S-DOS, Windows NT/98/2000/XP, UNIX
Databases: MS SQL Server 2005, MS Access, Oracle 8i/9i/10g.
Applications/Tools: MS Office, Visual Studio, Xml, Html, Dhtml.
Web Technologies : HTML, XML, JSP, ASP. Net, VB. Net, SOAP, SMTP, SOA, WSDL
Browser/Tools: Internet Explorer, Netscape, Fire Fox, Java Script, VB Script, Shell, HTML.
Languages: Java, C, C++, C#, .Net, Visual Basic, Informatica, Data warehouse.
Communication: FTP, TCP/IP, Telnet.

PROFESSIONAL EXPERIENCE:

Confidential,Lutherville-Timonium-MD Sep 2011- Present
QA Analyst

The SurePost(Presently Known as Light Weight Residential) service is an economy ground residential product launched to compete with postal consolidation services offered by FedEx (SmartPost) and other predominantly regional consolidators. Targeted towards retail shippers, the service offers these customers a product for their non-urgent ground residential shipments. UPS SurePost answers the retail industry’s need to offer their customers a low cost ground service to aid in online sales.

In this initiative, SurePost Consolidated Residential Delivery will enable UPS to dynamically adjust the mode of delivery for SurePost packages from the USPS to UPS when conditions based on configurable business rules enable UPS to achieve lower delivery costs by executing the delivery of UPS SurePost packages with a UPS driver. When a package is to be moved from delivery by the USPS to delivery by UPS, the SurePost or Basic customer will be notified and provided all current visibility information including a rescheduled delivery date.

Responsibilities:

• Created Test cases based on Functional Requirements documents and other operating conditions in Quality Center 11 for Automation testing and Manual Testing as well as Mapping the Test cases with Function Requirements.
• Clean up the existing Automation Script and Updated according to new Surepost functionality and tools.
• Execute Automation and Manual test cases for Memory leak, Stress and Performance testing.
• Involved in different phases of Black Box testing like System testing, Regression testing.
• Create Datasets to Performed Front End testing and Back End Testing by using MS SQL Server 2008.
• Logged defects and tracked them using Team Track.
• Clearly communicated defects with developers and Users.
• Attended project meetings and QA Daily status meetings.
• Used Share Point to Access Documents.
• Execute manual testing of PAS(Preload Assist System-SurePost) system functionalities like Regular Packages, Temporary Service Change, Commit Time Testing, Performance Testing(Manual).
• Worked directly with Manager under minimal guidance.
• Documented and assigned defects using in a clear and concise manner for future references and re-execution of test cases after the resolution of the defects.

Environment: QTP 10, Quality Center 11.0, Team-Track, XML, VB Scripting, SharePoint, MS Word /Excel, MS Access, MS SQL Server 2008, C#, Client/Server(2003), Windows 7.

Confidential,Austin-TX Apr 2011-Aug 2011
QA Analyst
The Texas Department of Family and Protective Services (DFPS) is responsible for investigating charges of abuse, neglect or exploitation of children, elderly adults and adults with disabilities.
I was involved with testing IMPACT (Person Merge) a web based application. The DFPS has an ongoing concern with the integrity and management of Person (Identity) records in the IMPACT (Information Management Protecting Adults and Children in Texas) case management system. The agency has experience an increase in the number of duplicate Person records in IMPACT over past several years. So DFPS did complete modifications to the IMPACT application, IMPACT database and any affected application and interface, in order to support the implementation of new Person Merge (Project) functionality within IMPACT.
Responsibilities:

• Involved in different phases of Black Box testing like System testing, Regression testing, and User Acceptance testing.
• Designed test data using MS Excel sheet and created data driven tests to test the application with positive and negative inputs
• Performed Back End testing and Data Validation of the database by using MS Access and Oracle SQL.
• Logged defects and tracked them using Quality Center.
• Clearly communicated defects with developers.
• Mapping the requirements to test cases and defects using Requirements Traceability Matrix.
• Attended project meetings and QA Daily status meetings.
• Used Share Point for executing Test cases, Test script and Status Report.
• Execute manual testing of Person Merge (IMPACT) system functionalities like Person and Staff Search, Person Merge/Split Details, Person Enhancement Details, External Access and Security, Comparison page.
• Documented and assigned defects using in a clear and concise manner for future references and re-execution of test cases after the resolution of the defects.

Environment: Windows XP, Java, J2EE, HTML, MS Word /Excel, MS Access, Oracle SQL, VB Scripting, SharePoint, Quality Center 10.0.

Confidential,Mason-OH Feb 2010 – Apr 2011
QA Tester
Luxottica Group is a leader in premium fashion, luxury and sports eyewear, with 6,350 optical and sun retail stores in North America, Asia-Pacific, South Africa and Europe and a strong and well-balanced brand portfolio.
The project (Lens Craft) was a web based application that is used in store by the sales person during the operation of store. The functionality of the application has tested before the application is launched in different stores.
Responsibilities:

• Involved in Test plans that define the testing scope, strategy, test requirements and Objectives through review of business requirements documents and technical specification.
• Created effective Test cases based on corresponding business/user requirements documents and technical specification and other operating conditions.
• Also checked for the integrity of the data using SQL queries embedded.
• Performed System and Regression testing for every modification in the application & new builds and captured and outputted the dynamic data to Data Table using Output Values in QTP.
• Designed test data using MS Excel sheet and created data driven tests to test the application with positive and negative inputs
• Executed Automation and Manual testing of Lens Craft system functionalities like Cash & Carry Sales, Customer Record Management, Spectacle Purchase, Tracking and Pending, Spectacle Jobs, Customer Contact, Inventory Management, Servicing and its integration with main website.
• Documented and assigned defects using Quality center in a clear and concise manner for future references and re-execution of test cases after the resolution of the defects

Environment: Windows XP, Java, J2EE, HTML, MS Word /Excel, Quick Test Professional 10.0, Quality center, SQL server

Confidential,Warren-NJ Jun 2008 – Dec 2009
QA Analyst
Citigroup Inc. has the world\'s largest financial services network, spanning 140 countries with approximately 16,000 offices worldwide. The company employs approximately 300,000 staff around the world, and holds over 200 million customer accounts in more than 140 countries.
The project was upgrading mortgage loan origination and servicing system to a web services application based on Service Oriented Architecture (SOA) and integrated into existing web-based multi tier CitiMortgage system.
Responsibilities:

• Involved in creating Test Plan, defining its scope, objective, approach and developed and documented Test Cases.
• Reviewed the traceability between requirements and test cases and documented the test data, and specific functionality associated with each test cases using Quality Center.
• Validated Web services using SOA test by testing XML request and response data communicating on SOAP, WSDL and captured message services across BizTalk Server.
• Executed Automation and Manual testing the mortgage loan originating system functionalities like Loan Information, Get Rate Quotes, Tools & Calculators, Servicing and its integration with main website.
• Conducted Regression testing using Quick Test Professional and developed automation scripts from manual test cases using VBScript.
• Inserted database checkpoints using SQL queries to validate the backend testing on the application on SQL Server database.
• Performed multiple Load and Stress capability test scenarios as part of Performance Testing using controllers to acquire response times, expose system capabilities and report to QA lead.

Environment: Windows XP, BizTalk Server, ETL, Data warehouse, XML, ASP.NET, AJAX, IIS, Active Directory, SQL Server, MS Office, Load Runner, Quality center

Confidential, Mar 07 –Apr 08 QA Analyst
New York, NY
Christie’s is the world\'s leading art auctioneer. There, I worked on new web based auction system developed in Asp.Net, C# & SQL Server to replace old legacy system. I was also part of UAT testing team which developed manual & automation strategies & test plans to perform UAT testing.

Responsibilities:

• Worked closely with subject matter experts & business users to perform UAT testing.
• Automated test cases for Functional & Regression testing using Mercury Quick Test Pro automation tool.
• Involved with team for gathering User and Business Requirements.
• Wrote Test plans according to business Specification and design documents.
• Installed, configured & maintained testing environment for testing.
• Performed back end and data integrity testing by creating & executing SQL statements.
• Wrote SQL statements to extract data from Tables.
• Documented detail test plans, test cases, test scripts and expected results in Quality Center.
• Involved in executing manually test cases and Automation scripts.
• Involved in manually testing various modules and interfaces.
• Involved in developing test automation scripts utilizing QTP and LoadRunner.
• Involved extensively in conducting integration, system, functional & regression testing.
• Interacted with developers & various members of my team to discuss and resolve defects.

Environment: Windows XP, SQL Server, Asp.Net, C#, MS Office, Load Runner, Quality center, Quick Test Professional9.2.

Confidential, Mar 06- Feb 07
Quality Assurance Analyst
Dallas, TX

WQN Inc. is one of the largest providers of international and domestic prepaid calling cards in the U.S. providing access from the U.S. to more than 200 countries.
WQN has developed number of .NET Platform and Web based projects to automate their complete business process.

Responsibilities:
• Involved in Reviewing Users and Functional Requirements.
• Developed workflow diagrams in Microsoft Visio based on Functional Requirements and proposed system understanding.
• Performed GAP analysis.
• Worked closely with senior developers to review the Design Documentations.
• Involved in creating Test plans and Test cases scenarios.

• Performed Manual Testing like Positive and Negative Testing.

• Executed Test Scripts using Test Director, WinRunner, Quick Test Pro
• Worked with all modules and enabled to used all features in Test Director.
• Documented and reported the severity of software defects to the developers within
Established process and tracking systems.
• Performed functional testing, stress testing and configuration testing.
• Performed data analysis as it pertains to the creation and preparation of test data.
• Load/Stress/Performance Testing conducted using Load Runner.
• Participated in weekly management meetings.

Environment: Visual Studio.Net, C#, Visual Basic, XML, Data warehouse, MS-SQL Server, Mercury Interactive-Test Director 6.0, SAGE Accounting System, NTS – Card Activation System.

EDUCATION:
Bachelor in Software Engineering .