TECHNICAL SKILLS

• Implement changes and support Juniper MX960, T1600, 640, 320, 240 Series Router
• Implement changes and troubleshoots Cisco 6500, 7200, 7600, 2800, 2600, 1700, GSR, ASR9K and CRS (IOS - XR) Series Routers, including IOS upgrades, Sup720 replacements.
• Implement changes and support Cisco 3750, 3550, 2950, 2350, 1900 switches.
• Cable Modem Terminating System Pre-Testing Soak through Deployment projects
• Design, implement and manage Cisco remote access terminal connections utilizing external modems ( Confidential Command Line), Cisco 2621, 2821 or 2811 Cisco terminal server.
• Troubleshoots IPv4, IPv6, VLAN, Access Lists, Prefix-Lists and Route Maps
• Support and Monitors Foundry Server-Iron and F5 Load-Balancers
• Proficient in the usage of the following protocols: ARP, IP, TCP, UDP, RIP, IGRP. EIGRP, OSPF, BGP, HSRP / VRRPTFTP, QoS, SNMP, SMTP, DHCP, SSH, STP and NAT/PAT
• CMTS Modulation Configurations (16QAM, 64QAM & QPSK)
• Proficient in the following Operating Systems: Windows 8, 7, Vista, XP, 2000, Millennium, 98, 95, 3.11;, Windows Server 2008, 2003, 2000, NT Server 4.0;
• Intermediate exposure to Linux; Ubuntu, Suse, Redhat & Mandrake; FreeBSD 4.4
• Creates, Manages and Updates Visio Design Documents

PROFESSIONAL EXPERIENCE

Test Engineer / Data Center Administrator

Confidential, Middletown, NJ

Responsibilities:

• Test Engineer
• Administered Cisco and Juniper networking appliances, Virtual Machines, Protocol Test Sets and uses command line tools (switches, routers, Wireshark, Ixia, VMware and Oracle VirtualBox) to manage the Lab.
• Administered traffic generation tools test sets/ports (IXIA/Spirent).
• Good verbal and written communication and documentation skills.
• Troubleshot layer 2 & 3 protocols such as MPLS VRF’s, L2VPNs, BGP, QoS, SNMP
• Ability to work independently as well as in a collaborative environment.
• Data Center Management
• Setup and maintained Test Engineers testing tools like IXIA/Spirent test set (Ticket Management System “MR Reports”)
• Troubleshoot all connectivity issues across six internal Data Centers (Test Labs) on team of six Data Center Administrators.
• Run all cabling and management connectivity for new devices.
• Run cabling and assist the Design / Test Engineers in building out various topologies for lab testing
• Assist Security team with connectivity, remote access, VPN’s to lab equipment and testing needs.
• Documented, managed and applied requested IP addresses scopes.
• Assist in troubleshooting connectivity issues
• Administrative
• Work with Asset Manager to keep inventory of the stock room up to date (and neat)
• Maintain inventory levels of SFPs, Xenpaks / GBICs (optical transceivers) patch cable (various lengths and types) that are needed for testing, RMAs for Data Center equipment and PC hardware; shipping and receiving of anything to or from the lab.
• Designed AD Domain for Test Engineers Confidential request of Director for internal Lab Domain build out.

CRAN / Data Center Engineer

Confidential

Responsibilities:

• Implements nightly schedule changes, monitors the CRAN and Internetwork / Core Backbone for Layers 1 - 3 network outages via Spectrum / Netcool (i.e. MPLS Tunnel Failures, Circuit Failures, Protocol Process Failures, Hardware Failure, IOS Software Bugs, Janus Utilization errors and VOD / Multicast Connectivity). Circuits Turn-up / Turn-down, topology migrations as well as all switching and routing connectivity issues in an ISP environment.
• My team supported Cisco CRS IOS/XR, ASR9K, GSR 12k, 7609, 6509, 3660, 2811, 2620xm routers, 3750, 3550 and 2950 switches; Supported Juniper MX960 and T1600 routers. Responsibilities for the Converged Network of Voice, Video & High Speed Data include supporting the following protocols: Multicast, IPv4 & IPv6, Ripv2 for commercial customers, IGP’s include OSPF, ISIS, and BGP; also used BGP as EGP too. Supported Peers on our MetroE and L2 MPLS (in a VPLS bridged Network solution) networks. Basic static / dynamic routing and network congestion was consistently monitored via Netcool, Spectrum and used HP Openview as a configuration warehouse.

Tier 3 Network / NOC Analysts

Confidential

Responsibilities:

• Works closely with the Local Management Centers, Field Engineers / Technicians, Tier 2.5, and Tier 4 to implement changes and troubleshoot issues. Regularly uses network monitoring tools such as Netcontrol, Netcool, Spectrum & other network related monitoring/managing tools. Initiate RMA for failed devices and document TTS (Remedy) tickets for tracking purposes. Supported the following Cable Modem Terminated Systems (CMTS); Cisco UBR’s & 10k, Motorola BSR 65000 & Arris Cadents. My team performed nightly changes such as, IOS upgrades, upgrading Line Cards, Modulation Profiles (i.e.: 16QAM, QPSK), adding / modifying IP scopes / ACL’s and bundled 10 Gig interfaces. Managed upstream routers (UR - Cisco 7609) and Stub Routers (SR - Cisco 7609 or 6509)... My team was responsible for all devices between the CMTS and the Aggregate Routers (Cisco 12000 GSR’s). The IGP used was RIPv2 and OSPF redistributed to BGP. My team responsibility also included installing security and legal taps, IDS & bandwidth throttlers such as Sandvine Taps. Supported and troubleshot all devices and Circuits (from Frame Relay 64k to OC192) Nationally.

Support Desks

Confidential

Responsibilities:

• Primary function as a 3rd shift Technical Support Specialist, is to perform advanced level network diagnostics, identify & resolve network configuration issues from the CPE to the internet backbone (i.e., misallocated, stolen or duplicate IP issues, routing & DNS issues as well). Completing projects (i.e., Creating Troubleshooting Flowcharts for Tier 1 & Tier 2, basic network monitoring/analysis, verifying the affects of a present issues on the UBR / CMTS via OpenNMS Management Systems)
• Tier 1 & 2 troubleshooting & provisioning, also uses advanced Support tools to resolve DST, Cable Data & ICOMS Billing Systems related provisioning errors, provides support/assistance for complex &/or advanced level issues to Tier CAEs on issues ranging from User Education on portal functionality to troubleshooting RF related issues. Monitors & updates CHSI outage board to communicate to the Tier 1 & Tier 2 CAEs any present / resolved Outages, Pending unconfirmed issues & Scheduled or Unscheduled network related changes, also acts as liaisons between Tier 3 & the Lower Tiers (Tier 1 & 2)