SUMMARY

• Versatile and solutions - driven Business Analyst armed with Quality Assurance skillsets dedicated to outstanding strategic and exponential SDLC deliverables in Agile, Waterfall and Hybrid methodologies

TECHNICAL SKILLS

• SharePoint
• JIRA
• MS Project
• Visual Studio
• MTM
• Version One
• SQL Server
• TFS
• QTP
• UFT
• ALM
• QC
• Selenium
• Scappa
• MS Office
• Visio
• Epic & Cerner EMR
• Facets
• Oil and Confidential EMP

COMPETENCIES

BA:

• Actively coordinating, communicating, and integrating the overall tracking and documentation of projects requirements. Ensure pivotal alignment with critical business organization priorities to achieve the outcome specified and increase business client satisfaction and stakeholder confidence.
• Adept in creating and maintaining internal documentation which include but not limited to: BRDs, Technical/Functional Specs, User Stories, Use Cases, Acceptance Criteria, SDS, SRS, Workflows, Flowcharts, Wireframes, Data Mapping Charts, SQL frameworks and Data Crosswalks etc.
• Coordinating amplified business strategy, including appropriate strategic, lifecycle management, risk analysis, investment plans, cross-functional data structure, research analysis, software assessment.

QA:

• Avidly using QA/QC testing standards to continuously improve software products and applications, while adhering to defined project timelines using elaborate whitebox and blackbox testing processes.
• Development of test plans, test design/execution, test cases, procedures, disaster recovery metrics, defect management & tracking, GAP analysis, usability and test sign off processes and reports.
• Efficiently testing and debugging various systems including connectivity frameworks, system extracts, API, Sandbox applications, DevOps infrastructure, Client/Server, Cloud Based Solutions, SAP, Oil & Confidential EMP, polling applications and corporate management solutions.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Snr. Quality Engineer

• Restructured QA processes within operational business lines (Downstream, Upstream, Corporate & Chemical) in being a quality Advocate for various SAP products and vendor applications in UAT. Reported test progress to manager from test design to test execution throughout the SDLC & STLC.
• Owned SQA activities and deliverables for multiple waterfall, agile scrum teams and hybrid teams across the globe while estimating, planning, executing, monitoring & controlling test activities.
• Owned the continuous improvement of quality processes including, Required Documentation, Testing Processes, and the overall quality of multiple projects and implementations. Effectively tracked and prepared reports on testing activities including testing results, test case coverage, required resources, defects reports, release status, performance baselines, etc…
• Proactively evaluated and recommended new test methodologies and technologies that improve quality and cycle time, while training onshore and offshore project team members.

Confidential, Houston, TX

QA Project Coordinator

• Streamlined and enhanced UAT processes within Memorial Hermann Health Systems and external vendors and applications such as Trizetto, Cerner, Epic, United Health, Citrix, Oracle, Microsoft, CVS, Verisk, Milliman, McKesson, Optum and more.
• Led a team of 20 testers across multiple units to deliver thorough and vigorous test execution. Ensured augmented system end user integrity through preventive maintenance and upgrades.
• Created test plans, test scripts, test cases, and defect management reports. Partnered with engineering team and architects to move quality and automation upstream.
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Interacted and liaised with multiple vendors to conduct functional and performance testing in various applications and systems throughout the entire hospital system.

Confidential, Houston, TX

Snr. Business Analyst / Scrum Master

• Interactively created network and system SDS & SRS documentation including GUI mock-ups, data provisioning & mapping documentation, 3PRA business rules, scaled-agile flow charts, wireframes and diagrams. Implemented and effectively trained the PMO on Kanban & Scrum processes.
• Led the implementation team through planning and design efforts while implementing technical infrastructure procedures and reconciliation standards for preserving the integrity and security of data, reports and access.
• Led multiple scrum teams while analyzing and reviewing business, technical, and functional requirements including creating comprehensive user stories and acceptance criteria.
• Coordinated with cross-functional teams at enterprise levels to ensure process rigor and adherence to SYF, IT PMO, IS PMC and SDLC policies, processes and standards.

Confidential, Houston, TX

Business Analyst / QA Lead

• Recognized and received multiple awards for implementing new product initiatives and strategic priorities within the PMO while supporting the project team in achieving goals and deliverables.
• Created and maintained business requirements, client requirements, and technical specifications for the Corporate & National DNS affiliate systems, SDLC processes and network conversions. Improved release planning, product road mapping, user story panning, backlog grooming, sprint closure, sprint execution and introduced hyper sprints within the organization.
• Worked as part of multiple scrum teams and acted as scrum master in leading daily stand-ups, bi-weekly iteration planning, backlog grooming, sprint reviews and retrospective meetings.
• Interactively documented requirements for applications including GUI mock-ups, data mapping, 3PRA business rules, application flow diagrams to ensure efficient GAP & Traceability Matrixes

Confidential, Houston, TX

QA Analyst III

• Established a formal User Acceptance Testing (UAT) process with business users by consulting in the creation and execution of quality test scripts with pipeline vendors and process plants resources.
• Led effective JAD sessions to avoid API defects that resulted from code complexity between client/server applications, memory interconnection leaks between cloud based and mobile apps.
• Used automation and performance testing tools to test marginal field production systems, subsea engineering data maps and early production systems with vendors such as Ripen Marine Inc.
• Executed testing in various builds and releases using ALM/QTP to identify potential issues and CR fixes. Manual and Automated mobile and cloud based application disaster recovery in stage environment. Worked with DevOps to enhance functional, integration, end-to-end, performance, and load tests. Highly proficient in Whitebox and Blackbox testing fundamentals.