Production Control Analyst Resume Wilton, Connecticut - Hire IT People

SUMMARY:

Technical professional with strong analytical thinking problem solving skills, quick learning ability and experience in providing outstanding support for helpdesk, customers, end users, computer applications and various operating system platforms.

PROFESSIONAL EXPERIENCE:

Production Control Analyst

Confidential, Wilton, Connecticut

Responsibilities:

Monitor daily production environment and provide prompt resolution to problems and incidents to maintain expected SLA’s. Provide maintenance and support for windows server application environment. Enhance knowledge of other systems, application, processes and environments to improve the level of support provided.
Identify critical corporate server applications and processes to implement automated monitoring resulting in generating alerts to prevent possible application and process failures. Provided support to BMC - Control-M Scheduling environment. Strong Root Cause Analysis skills enabling quick Incident, and Problem event resolution. Provide Technical Support to all users in other departments as needed. Perform new software application and existing software release deployment, installation, and configuration on
Windows Servers.
Establish, update and maintain department documented procedures. Provide support with scripting and processing of requests within a Unix environment. Candidate with a “We can do it ” attitude, with a level of technical aptitude to make the impossible, possible.

SKILLS: FTP, SQL, MicroSoft Office (Word, Excel, Powerpoint, Outlook), Windows, Windows ServerUNIX, RDP, Control-M, Webshare, Windows IIS, Solarwinds-Orion.

Senior Data Center Analyst

Confidential, New York, New York

Responsibilities:

Completed special projects, provided technical analysis and reporting to the Manager of the Data Center. Supported the Service Desk (Helpdesk), Computer Operations, Production Control area, and all mainframe and PC users.
Principle liaison in communication between Mainframe and Open System Platform users. Upgraded and maintained PC and Windows server software. Developed and implement methods to automate data file transfers. Optimized the processing of production processes. Perform data file conversions, data merging and data manipulation as requested. Tested and analyzed new applications, and provided quality assurance testing as needed. Provided motivational and support supervision to a staff of two.
Saved the agency approx. $3 million per year by implementing an electronic report distribution system, and $1.5 million per year through the implementation of a less expensive production job flow scheduling system.

SKILLS: FTP, MYSQL, SQL, UNIX, MicroSoft Office (Word, Excel, Powerpoint, Outlook), Customer Support, Internal End User Support, Vendor Support, Strong Problem Analysis and resolution skills, Strong Communications Skills, Quick Learner, Windows, Windows Server, TSO, JCL, CLISTs, RACF, CA-Jobtrac, CA-Endevor, SEA-CSAR/TMAN/CPC, Active Directory Inquiry

Production Control Specialist

Confidential, New York City, New York

Responsibilities:

Contracted to provide documented analysis of all tasks performed by personnel within the area of the Data Center and provide technical support to the IS Production and Computer Operations areas.
Developed and provided various reports requested by the Data Center Manager. Provided day to day support of Production job Flow Scheduling and failure resolution.

SKILLS: CA-Jobtrac, TSO, JCL, FTP, RACF, CLISTs, MYSQL, SQL, MicroSoft Office (Word, Excel, Powerpoint, Outlook), Windows, Windows Server, UNIX.

Software Distribution Specialist

Confidential, Stamford, Connecticut

Responsibilities:

Provided Skillful PC Support, performing distribution of company certified computer software to over 3000 local and global corporate PC workstations using SMS.
Distribute requested computer software packages to targeted End User PC workstations. Assisted users to resolve PC software and hardware issues. Completed software release audits using Vcheck and generated Wombat reports.

Operations Specialist

Confidential, Stamford, Connecticut

Responsibilities:

Utilized my CA7 experience and knowledge to resolve Production Job Scheduling issues and provided training to personnel on usage of the CA7 product. Completed Y2k Test Certifications, and developed SAS programs to automate manual tasks and generate requested reports.
Eliminated production job scheduling issues by optimizing each CA7 job scheduling criteria. Completed Y2K certification of mainframe production environment to ensure a smooth Y2K transition. Developed SAS programs to automate date card routines and generate job history execution audit reports.

SKILLS: CA-7, TSO, JCL, SAS, CLISTs, MS-Word, MS-Excel.

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Production Control Analyst Resume

Wilton, ConnecticuT

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