SUMMARY:

• Over 15 year career in delivering successful operating results throughout the full software development life cycle (SDLC) to increase productivity, quality, and efficiency of systems for service organizations. Combines strong business and management expertise, in conjunction with users and managers, where applicable, to maintain corporate and client Enterprise Resource Planning (ERP) and Business Intelligence (BI) applications.
• Results - driven Team Lead with proven ability to provide leadership and guidance to assigned team in designing and developing solutions while ensuring optimum performance of team. Technically astute professional in CM analysis, software programming, and Quality Assurance processes.
• Extensive qualifications in database management systems (DBMS e.g., Oracle and MS SQL Server), structured query language (SQL), JAVA, Visual Basic, HTML, C/C++, UNIX, and Windows. Developed software in cross-functional teams using Exceed, Informix, ClearCase, ClearQuest, and database tools (e.g., Enterprise Manager). Proficient in system requirements verification and all facets of system test development through implementation, documentation, training, and enhancement.

TECHNICAL SKILLS:

Software/Operating Systems: Oracle s Siebel Customer Relationship Management (CRM) Application, ASP .NET, Rational ClearCase, Rational ClearQuest, Mercury QuickTest Professional (QTP), Hummingbird Exceed, Hummingbird NFS Maestro, SUN Solaris, UNIX, MS Windows NT/XP, SharePoint, Serena TeamTrack, Dimensions ChangeMan, Apache Tomcat, MS Access 97, Informix, Oracle 9i, MVS, ACL for Windows, TeamMate for Windows, Adobe PageMaker, PowerPoint, Meeting Maker, Excel, JAWS, Microsoft Windows Narrator, MicroStrategy, Exact JobBOSS, Crystal Reports, Microsoft Project and Enterprise Project Server, Visual Studio Team Foundation Server (TFS), Axosoft

Programming Languages: C/C++ (Borland), FORTRAN, HTML, Java, Pascal, Perl, SQL, Visual Basic

Mobile Test Environment: Android, iOS, Windows Mobile

PROFESSIONAL EXPERIENCE:

Confidential

Principal Systems Analyst

Responsibilities:

• Serve on the company’s Center of Excellence (CoE) Team to help improve and implement software/systems development processes across the enterprise using Enterprise Project Management (EPM) and TFS integration. Instrumental with providing development, testing, and implementation support on the company’s MPedia website (Wiki concept for a repository and collaboration) where the artifacts or templates for each Phase of Metters’ Program Management Functional Structure are stored.
• As the Process and Product Quality Assurance (PPQA) Auditor, support the Capability Maturity Model Integration ( CMMI) Maturity Level 2 initiatives for Metters’ certification renewal in May 2016 with discipline in Systems Engineering (SE) and Software (SW) Engineering.
• Managed complex in-house projects that 1) command natural authority and strategic insight; 2) thorough pre-execution planning; 3) possess knowing what data to note and ignore; 4) focus on setting and re-evaluating priorities frequently; 5) required communication and listening to the stakeholders/parties involved to provide visibility at all levels to eliminate as many variables as possible for project success; and 6) cultivated and relied on extensive informal networks internally / externally to identify any critical issues that arose or threaten the project, and solve them resolutely. Managed project schedule maintenance and updates using a work breakdown structure (WBS) to organize deliverables, facilitate resource allocation, and assignment of responsibilities. Assisted the company's Manufacturing Division (Modeling, Simulation, and Training (MST)) by performing data scrums and producing regular status accounting reports using JobBOSS (ERP software), SQL, Crystal Reports, Excel spreadsheets and pivot tables of statistical findings with respect to collecting, collating and carrying out complex financial data analysis in a pressurized time sensitive environment.

Applications Systems Analyst

Confidential

Responsibilities:

• Multi-tasked over a period of 7 months to support Confidential and the Security Toolkit for Managers contract for the U Confidential. Supported the Confidential contract in three capacities. Provided support with ongoing program management activities and coordinated/facilitated Change Control Board (CCB) activities for the Confidential Virtual Call Center Strategy (VCS) initiatives ranging from the Next Generation Desktop (NGD), MyMedicare.gov Medicare Beneficiary Portal (MBP), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), National Data Warehouse (NDW), Contingency Database (CDB) and Web Chat applications. Reviewed requests for all major .NET and Siebel-based changes, assessing all proposed changes in terms of impact on the beneficiary and impact on internal operations, and working with Confidential to define the strategic objectives and contents of each release to ensure compliance with Section 508 requirements per Sub-part B, 1194.22 and Section 508 of the Rehabilitation Act of (1973).
• The second role on the Confidential contract was to provide testing support and facilitate Validation and User Acceptance Testing (UAT) of all major and minor software releases and emergency fixes for the VCS systems, including MicroStrategy (business intelligence software) and the responsive redesign of the Medicare.gov website based on: (1) the functionality as described in the application requirements document; (2) knowledge of the requirements from participation in the Joint Application Design/Use Case sessions with Confidential and the application developers. Integrate training activities of Confidential with the development of mandatory in-house training for Metters personnel and subcontractors to ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures. Trained peers on a variety of topics related to Identifiable Information (PII) and Protected Health Information (PHI), functionality of VCS systems, as well as external training— Confidential Security Awareness Training.
• The third role was Team Lead working jointly with Metters staff and subcontractors to collaboratively align the Test Teams’ tasks with business priorities. Supervised personnel management activities from communicating status of the Team’s tasks to management, staffing requirements (hiring), and scheduling coverage of testing assignments to ensure no disruption and maintain optimum performance of the Metters Test Team.

Applications Systems Analyst

Confidential, VA

Responsibilities:

• Work on the Security Toolkit for Managers contract for the VA as an Applications Systems Analyst. Served as the Technical Support Lead in designing and development of a logical schema, data dictionary, and physical records for a Security Toolkit for Managers training module database on SQL Server 2000 Service Pack 3A.
• Implemented the development of a graphical user interface (GUI) for Administrators to access and manipulate data in the Security Toolkit database; as well as, generation of structured query language (SQL) queries, reports, and mailing list.
• Oversees that the Security Toolkit database meets the customer’s business requirements and adheres to the VA Information Protection Portal deployment specifications.
• Provided strategic support in project meetings to build a coalition within the organization that will formulate and manage the architectural development process or project.

Principal Systems Analyst

Confidential, VA

Responsibilities:

• Provided Configuration management (CM) services to the VA at the enterprise and system-level. Selected by the customer as an expertise to establish and employ automated CM systems and procedures in Dimension ChangeMan. Also provided backup support in establishing and maintaining a documentation library in Dimension TeamTrack.
• Supported quality assurance process audits. Role as a Principal Systems Analyst/Programmer fostered guidance and participation in CM activities relating to the maintenance of configuration baselines, change control requirements, and procedures for a large program under the Confidential.
• Evaluated the in-house CM tools with Rational ClearCase and ClearQuest for the purpose of standardizing and improving software processes. Identified change logistics, change costs, change timing, and change impacts. Maintained a documentation library in Dimension TeamTrack.

Confidential

CM Manager

Responsibilities:

• Contractor for the Environmental Satellite Processing Center (ESPC) Contract supporting ESPC Satellite Data Processing operations at the National Oceanic and Atmospheric Administration (NOAA) Satellite Operations Facility. Communicated effectively with writing, editing, updating, and delivering CM documentation in accordance with ESPC documentation standards and guidelines.
• Interfaced with the ESPC Technical Documentation Librarian to ensure that documentation generated from ESPC system CM tasks are reviewed and entered into the ESPC Technical Documentation Library. Managed the ESPC CM Database and the CM Historical Archive.
• Performed database architecture design tasks to improve the ESPC CM process and change management functionality to support ESPC satellite data processing operations. Spearheaded the preliminary approval/disapproval of all CM task closure reports submitted to the ESPC CM Managers for final review, approval, and closure in the CM Database. Acted as Configuration Control Board (CCB) meeting chairperson.

Confidential

Senior Lead Configuration Management Specialist

Responsibilities:

• Served on a contract for the Internal Revenue Service ( Confidential ). Provided and maintained CM with version control for the Electronic Management System (EMS) software, documents, correspondence, change agents, schedules, reports, and other artifacts as generated.
• Customized the Rational ClearCase toolset, both through configuration of the tool and writing C and Korn shell scripts to meet the project needs. Implemented a standardized CM naming convention and document numbering schema to provide cross-reference and archiving capability in accordance with the Software Engineering Institute (SEI) Capability CMMI procedures.
• Also prepared transmittals, associated transmittal documents, transmittal logs, weekly problem reports, separate problem statistics reports, and version description documents for delivery of hardware, software, documentation, and testing documents for Deficiency/Discrepancy Reports (DRs), Change Requests (CRs), and ITAMS (which are site generated trouble tickets).

Confidential

Configuration Management Analyst

Responsibilities:

• Worked on a contract for the U Confidential. Supported CM activities in the development, delivery, and QA of HW and SW systems and applications.
• Lended support to various business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions.
• Developed and implemented Project CM work breakdown structures, policies, plans, procedures, processes, standards, and integration planning for the House.
• Communicated a CM methodology that could be implemented across the enterprise by assessing existing CM activities; conducting gap analysis of existing CM practices against best commercial practices, and CMMI requirements and user needs.

Confidential

Configuration Management Analyst

Responsibilities:

• Served as a member of the CM team under the Source Code and Documentation Control Branch at the Confidential . Served as a CM Analyst who implemented Rational ClearCase with multiple streams of development in an object-oriented and multi-site environment. Utilized the integration of Rational ClearQuest with ClearCase for an automated build environment, tracking configuration of information technology systems and closure of DRs/CRs/ITAMS, and generation of reports for management on DRs/CRs/ITAMS status and trends.
• Managed the configuration and maintenance of the version control, build, and software release packages for large and small SW development projects in support of transition and deployment activities. Specific duties demonstrated: performing merges and create project new releases; maintaining and controlling access to project libraries; creating and applying baseline labels; conducting Quality Assurance Inspection of HW and SW systems and applications, as well as documentation.
• Developed useable build procedures with the technical architects to ensure the development tools and processes supported the developers. Achieved standardized and well-structured documentation for delivery of code that led to recommendations to improve the Quality Assurance process and gained the respect of the Customer from exhibiting professionalism and knowledge of Rational ClearCase.

System Engineer

Confidential

Responsibilities:

• Served on a contract for the National Aeronautics and Space Administration (NASA).
• Developed testing methodology, perform test reviews, and document test cases and procedures for a satellite communication system. Performed endurance, confidence, and Y2K testing. Created system change requests based on test results.
• Presented system performance analyses based on operational monitoring, operator feedback, and DR review. Conducted requirements reviews and updated Requirements Verification and Traceability Matrices.

Test Engineer

Confidential

Responsibilities:

• Worked on a contract for the Confidential.
• Developed testing methodology, cases, and procedures for a secure UNIX-based automated data processing (ADP) system.
• Performed system integration testing on operating system, web server, and firewall functionality testing.
• Verified and debugged C language application source code. Updated Requirement Verification and Traceability Matrices.