SUMMARY

• Innovative and collaborative senior Software Quality Assurance leader with expertise in substantively improving system/software quality and performance for small, medium, and Fortune 500 companies; leading and motivating teams (spanning 10 to 110 on and off - shore resources), designing/driving process improvements efforts impacting global and national organizations, planning and leading small to large projects, optimizing enterprise infrastructure and applications, leveraging automation to reduce costs, and building collaborative relationships across business and technical domains. Recognized for the ability to quickly solve complex issues and problems

TECHNICAL SKILLS

Languages/Tools/Software: Oracle SQL, SQL Server SQL, XML, MXML, MS Office Professional Suite (Outlook, Word, Excel, Power Point, Project, Visio), VI editor, SnagIt, Adobe Acrobat x.x, TOAD, SQL Server 2008 Management Studio, Secure Shell Client, HP LoadRunner 7.6 - 12.XX, HP’s QuickTestProfessional 6.5 - 12.x, and Mercury Quality Center 9-12.01. Can program/read VBScript, HTML, basic shell scripts (beginner), and can read C++, Java, and Javascript, VMWare ESX

Application types performance tested: ColdFusion, Flex, Flash, Siebel, Microsoft .net, Oracle Forms, Oracle HR/Payroll modules, Java, J2EE, Struts, SunOne portals, portals, SOA, VoIP, telephony systems, HTML, embedded php & httpd, Business Objects, Hyperion, Citrix, ISP based applications, ECC 6.0-SAP GUI, SAP web portal, custom web applications and home grown systems

Databases/Platforms/Operating Systems/Communication Protocol: ORACLE 9i -12g, UNIX, LINUX, Windows, Windows 2000-2012, MS-DOS, IBM AIX P class servers, WebSphere, Apache, Tomcat, IIS, SQLServer 2005-2008,, SunOne servers, iPlanet servers, enterprise class Sun servers, enterprise class Windows 2003/2008/2012 servers (including Intel XEON), VMWare ESX, Cloud/grid based infrastructures and hosted platforms, Gemfire (VMWare grid computing solution)

PROFESSIONAL EXPERIENCE

Confidential, Parker, CO

Owner and Principal Consultant

• Owner of Confidential , Confidential, a small consultancy with extensive depth in delivering highly scalable, stable, and robust enterprise systems; mitigating and eliminating system and software quality risks throughout the delivery life-cycle; harnessing the collective strengths of teams or a team to achieve corporate or program goals and objectives; architecting best-in-class software and system quality solutions; and system/software quality management and strategy consulting.
• Confidential , Confidential is broadly engaged with a range of clients and efforts. Highlights include:
• Large private SAP Consultancy (ad-hoc support):
• Designed and performed the HP ALM 9.0 to 11.0 upgrade for a multi-national meatpacking company Designed and executed the performance test for a global shoe manufacturing company implementing SAP ECC 7.0 Developed SAP and BOBJ LoadRunner scripts Set up and configured an HP LoadRunner 12.x performance testing lab and injectors on Windows 2012 R2 servers distributed around the world Executed test, reported results, assisted with tuning activities ( SAP consultancy's PM, BASIS and SAP technical resources were outstanding) Team improved response times 100% over benchmarks Prepared client for go-live, CIO expressed thanks for the outstanding work by the entire tech team and for tuning their SAP platform
• Prologis:
• A big 4 consultancy upgraded Prologies from Peoplesoft 8.x to 9.1. The consultancy attempted over the course of a year to performance test 9.1 and brought in 2 sub-contractors to assist, none were able to use HP LoadRunner to script or run the test Stood up Win2008 R2 performance testing lab in Shangai, Tokyo, Amsterdam, and North America Designed, scripted, executed, and completed the Peoplesoft 9.1 performance test within 4 weeks of hire using HP LoadRunner 11.0. Continued tuning activities as needed thereafter and enabled a go decision on the project go-live Tuned Peoplesoft Run Controls and reports, improved system performance 91-98% over initial benchmarks. Client had Big 4 firm resources work directly for me during this project phase Functioned as HP ALM 11 administrator, migrated client to 11.5
• Experience: Global 500, Fortune 500, Fortune 50, Higher Ed, State Government, Telecommunications, Manufacturing, Aerospace & Defense, Financial Services, & Health Care

Confidential, Centennial, CO

Test Engineering Manager

• Provided process and technical strategy and management consulting services and solutions to the IT Enterprise leadership teams
• Developed an Enterprise Test Process Improvement initiative. Created test maturity assessments, conducted interviews, assessed the current state of the enterprise, analyzed data, and presented the findings and recommendations with IT leadership. Collaborated with IT executives to implement recommendations (including creating an Agile Test Factory), provided extensive training on Software Quality Assurance best practices, and created a sharepoint site to function as test process and training repository
• Responsible for managing, planning, coordinating, and reporting on testing for all critical enterprise projects. Included all project planning and financial management. See highlights below:
• Enterprise Security Initiative: Cybersecurity testing relating to Windows OS, Hardware, and IE 11 hardening - over 800 applications impacted, numerous critical issues identified and remediated
• Windows 7 migration: Ensured 800+ applications were tested in order to ascertain compatibility between Windows XP and Windows 7. Numerous issues identified and remediated
• SAP CAMS 7.2 Upgrade: Led all test design, planning, and test execution activities for confidential’s rocket manufacturing system. Identified 150 critical issues, reported up to the executives
• Application Infrastructure Consolidation: Awarded a large contract to lead the testing efforts for the largest and most visible confidential IT project. Project goal was to upgrade and consolidate all application hardware and databases that were end of life
• Siemens Teamcenter: Provided QA Architect services to the Vulcan rocket team and confidential Rocket Engineering teams - built their testing frameworks in HP ALM to test rocket design activities in Teamcenter using HP ALM 12. Provided testing frameworks, loaded test cases into HP ALM, created testing dashboards, customized ALM, provided User Acceptance Testing training and test execution support
• Upgraded ULA to HP ALM 12.01 from HP ALM 11.00. Successfully cutover the entire enterprise to ALM 12.01
• Managed an 8 member testing team and over $2.2 million in testing contracts. Grew the account from $464K to $2.2 million in 1.5 years. Managed contract dollars, burn downs, actuals, and financial reporting
• Led all test automation and performance testing activities. Set up a national performance testing lab, oversaw the creation of a custom automation framework for Siemens Teamcenter using HP UFT 12.01 and Java Eclipse to automate core functions of the thick client. Siemens had indicated that this was impossible and that only one other company in the world had automated the Siemens thick client to their knowledge. Also benchmarked the Siemens Teamcenter web client using HP LoadRunner 12.01, which Siemens had indicated was not possible either…
• Recommended and implemented Selenium Web Driver and automated critical front-facing Confidential websites

Confidential

Performance Engineering Architect and Program Manager

• Accountable and responsible for the performance of Confidential ’s enterprise Claims Adjudication, SOA based Claims Pricing system, and customer facing web portals. Involved planning, managing, and driving project delivery for all associated national healthcare programs, release management, production support, and reporting platform health to senior management
• Proactively managed platform performance by reviewing and analyzing production server characteristics/metrics, reviewing and analyzing production server logs, partnering with technical groups to resolve identified issues, coordinating performance testing activities, ensuring system/application changes did not negatively impact system responsiveness and platform SLAs
• Prevented service interrupts through the development and implementation of robust performance testing frameworks using HP Performance Center and LoadRunner 11.xx
• Performed enterprise platform risk assessments for new projects, provided engagement decisions and recommendations from a systems performance engineering perspective and provided senior management level presentations, program planning and program implementation expertise
• Systems optimized: AIX/Windows, SOA Services, Oracle dbs, a wide variety of enterprise class claims systems. Utilized LoadRunner 11.x, Performance Center, and a wide variety of LR protocols

Confidential, Wheatridge, CO

QA Architect

• Provided strategy, management, and system quality consulting services to a large trading and securities processing firm’s executive and director level Systems Development leadership team. Involved the following activities:
• Led the Development Integration Virtual Environment project to move major release code into a production like environment in order to execute production cycle activities in an attempt to identify and resolve bugs/performance issues before the code was released to QA environments - included automated smoke test execution, regression automation execution, data validation, schema validation, and load and performance testing using LoadRunner 10.x - servers were AIX, websphere, and enterprise class sun boxes, db-Sybase
• Collaborated with the Release and Change Management teams to increase release quality, implement repeatable release processes, validate release testing activities, and to focus on process improvements
• Worked closely with developers to replicate production issues, document replication efforts, unit test solutions, develop and identify test data using sql, eclipse, and Linux, verify unit testing completeness, and creating a release document outlining all delivered code, unit testing activities, replication documentation, and generated data scripts
• Designed and implemented a continuous process improvement initiative to streamline development’s code delivery process, improve system quality, increase efficiencies, and improve the hand-off between Development and QA
• Provided systems optimization, performance, and systems quality leadership for a next generation cloud computing / nosql Agile project. Project function was to ascertain the feasibility of utilizing cloud / nosql technology to support the extreme volumes of data generated by the trading and securities accounting platforms owned by Confidential

Confidential, Littleton, CO

QA Architect

• Designed and implemented the system quality control program for a large aerospace & defense contractor
• Architected and implemented the software quality assurance frameworks, processes, metrics, and reporting capabilities
• Led the software quality assurance activities and projects for all major system upgrades and enhancements of SAP and other business critical systems; partnered with business leads and technology leaders to scope, define, plan, schedule, and execute user acceptance, system, integration, and regression testing; led 15 to 55+ contract and full-time resources - including managers- as dictated by project size and scope; worked closely with confidential executive and director level leadership; included driving risk based testing and exercising risk assessment and mitigation strategies as required by the highly dynamic working environment
• Created and implemented the performance engineering and business process automation strategies for critical enterprise applications; increased test coverage and regression testing capabilities through automation, test harnesses, and the development of custom testing tools while also reducing project cycle times and resource overhead associated with manual system validation; achieved an ROI of over $6 million in time/cost savings
• Administered the HP Application Lifecycle Management Quality Center 11.0 toolset - provided training, performed application and system administration functions (installed patches, upgrades, etc…)
• Led the System Integration Test, Test Automation, and User Acceptance Test efforts for a $200 million SAP ERP implementation (SCM/FI/CO/HRM/SD/ESS); the team successfully delivered against an aggressive schedule. Functioned as confidential’s SAP Implementation Test Director, enabled confidential's compliance with an FTC mandate to separate from its parent companies (confidential), supervised 45+ full time and consulting resources, created and reported metrics to confidential executive leadership

Confidential, Centennial, CO

Sr. Performance Engineering Consultant

Responsibilities:

• Led the performance engineering and software quality efforts for a cutting edge entertainment site
• Created and drove delivery of the performance engineering and testing frameworks, processes, metrics, and activities for a multimillion dollar Agile project designed to produce a next generation movie media site confidential - partners included confidential and others
• Utilized HP LoadRunner 9.1, Empirix e-Load, and Empirix e-Test to create performance testing scripts. Tested against cloud computing infrastructure. Site was flash/flex based wrapped in the .net framework. All servers were Windows 2003 Intel confiddential. Also used SQL Server 2005 to mine data
• Performance efforts yielded over 93% in system performance gains and the creation of a .net optimization framework. Developed performance statistics and shared with senior management. Prepared client for their public launch and prepared their site to support +3.5 million unique users/month. Interfaced directly with senior executives, to report performance metrics/status

Confidential, Pittsford, NY

Senior Vice President & Director, Systems Assurance

• Engineered the turn around of a large test team and produced dramatic process, quality, and compliance improvements in a short period of time. Recognized by the CEO and CIO for eliminating test related production issues, and improving overall product quality
• Eliminated test related production outages by 94% within 6 months of hire. Sustained production outage reduction into Q1 ’08 an additional 93% for mainframe and web based java applications transacting $60 billion/ year. Implemented the Testing Center of Excellence model
• Increased test automation leverage (utilizing HP Quick Test Professional, PERL, LoadRunner) across Systems Assurance, resulting in an ROI of $2.3 million in time/cost savings and improved system performance for Confidential systems and websites
• Founded and implemented a robust statistical analysis and metrics program, utilized metrics data to provide C-Level executives a dashboard of system health, implemented corrective measures in response to metrics findings, and fine tuned delivery based on the data analysis
• Evangelized and drove process improvements initiatives across Confidential for the North American Information Technology organization (including Canada/Mexico). Developed a metrics framework for measuring organizational effectiveness that was deployed across confidential
• Misc: Managed a budget of $5 million, managed a 90+ member team, oversaw the contract for a team of 35 on/offshore resources, managed, planned, and resourced 50+ projects a month; additionally, led the Change Management and Cognos Business Intelligence Teams

Confidential, Broomfield, CO

Performance Engineering Consultant

Responsibilities:

• Provided expertise in application, business process, and organizational best practices for initiatives requiring load and performance testing
• Pioneered the Enterprise Performance Engineering program, sold $1.3 million of consulting services for Confidential, created and implemented processes, project plans, performance statistical templates, process templates, developed LoadRunner scripts, executed performance tests, trained Confidential offshore performance testers (a company first), and managed performance related efforts/ team. Performance tested SOA based systems, Sybase, Oracle ERP, middleware, web clients, and proprietary telecom batch systems
• Opened a new multimillion dollar pipeline of business/revenue for Level 3 by leading a VoIP and telephony optimization initiative
• Delivered performance improvements of 76-97% in server and application performance gains for the Oracle ERP system
• Developed the performance engineering strategy for Level(3)’s highly complex implementation of a Service Oriented Architecture project and designed/led optimization project efforts for Level 3’s Siebel implementation

Confidential, Greenwood Village, CO

Consultant, Director

Responsibilities:

• Developed and implemented the enterprise infrastructure optimization and testing strategies
• Developed the systems quality strategy for a 110 member test organization focused on delivering a $160 million mission critical Enterprise Resource Planning system (FACETS); collaborated on building the UAT organization and its processes
• Decreased costs and added value by focusing the automation team on smoke tests, regression testing suites, and routine task automation for the manual testing teams, development, and other groups (used QuickTestProfessional 9.x)
• Hired the 4 member Performance Engineering Team, provided project plans, and optimized Great West’s Hyperion Business Intelligence application, Citrix farms, and .net based applications using LoadRunner 8.2 FP4

Confidential, Centennial, CO

Software Quality Engineering(SQE) Manager

Responsibilities:

• Increased test automation, introduced continuous process improvement initiatives, eliminated test related production issues, and substantively improved the quality of Confidential Cards web offerings
• Formulated and implemented the performance engineering, test automation, security, and manual testing strategies for Confidential ’s global and domestic web systems for Confidential Cards’ Web Center of Excellence (systems processed $2.2 trillion/year)
• Applications and systems covered 80 countries around the world
• Leveraged test automation (using QuickTestProfessional and PERL) to build regression testing suites, conduct application smoke tests, and to perform integrated unit tests for development. Also trained developers on using QTP, which ultimately resulted in decreased code issues prior to hand offs to our team
• Eliminated 100% of all Sev1 and Sev2 production issues related to testing misses, recognized by Confidential executives for outstanding performance and for eliminating production issues

Confidential, Notre Dame, IN

Quality Assurance Manager

Responsibilities:

• Created the 15 member Performance Engineering Team, the testing frameworks, processes, performance stats, and led all related activities
• Successfully optimized all critical systems including a $250 million ERP, Business Objects Business Intelligence application, portals, and other business critical applications- recognized by executive leadership for outstanding optimization efforts

Confidential, Champaign, IL

Lead Quality Assurance Specialist

Responsibilities:

• Pioneered performance testing and associated framework for the Confidential . Optimized the $500 million mission critical ERP system and Business Objects application. Implemented, configured, and utilized LoadRunner 7.8, also used Rational’s performance testing suite. ERP deployed with zero performance issues
• Developed automated data-loading and data driven testing suite using Mercury Interactive’s QuickTestProfessional for java based web applications and Oracle Forms. Customized data driven test scripts using VBScript and regular expressions