Services Advisor Resume Boston, MA - Hire IT People

SUMMARY:

My Goal is to obtain a position in a fast paced development environment where I can use my current programming skills and develop new skills and learn new technologies.

TECHNICAL SKILLS:

Applications: Netcool, Spectrum, Visual Studio, Microsoft Office suite, Unity 3D, Git, Jira, bamboo, Working knowledge of UE 4, XCode, Eclipse, team city, team foundation server, perforce

Programming Languages: C/C++, C#, .NET Technologies, Working knowledge of Java, Perl, Python, Ruby

WORK EXPERIENCE:

Confidential, Boston, MA

Services Advisor

Responsibilities:

Help customers implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations
Troubleshoot and provide timely resolutions to all customer software and hardware issues
Maintain an elite level of product knowledge in all Microsoft retail products, devices and service offerings.
Business tech liaison for business customers with technical issues.

Confidential, Wilson, NC

Game Content Coordinator

Responsibilities:

Integrate client game content into game server
Integrate Quest/Challenge data into tools suite
Find and resolve content integration issues with client data
Help developers test newly integrated features with tools suite and server/game clients

Confidential, Andover, MA

Technical Standards Analyst

Responsibilities:

Single/Multi - player game testing with a focus on Game Certifications Requirements
Find and Report bugs and worked with development team to verify implemented fixes.
Verify game passed both Microsoft and Sony certification tests for console certification

Confidential, Andover, MA

QA Tester

Responsibilities:

Single/Multi-player game testing
Find and Report bugs and worked with development team to verify implemented fixes.

Confidential, Cambridge, MA

QA Tester

Responsibilities:

Lead of 1 Multiplayer testing room of about 8 company employees
Log all bugs/issues found during testing
Multi-player Out of Sync Testing
Streamlined downloading of daily game builds to multiple machines

Confidential, Brandon, FL

Contractor

Responsibilities:

Developed and Implemented a custom SNMP trap forwarding system
Maintain and configure and open-source network management system.

Confidential, Somerville, MA

Game Tech

Responsibilities:

Setup and Teardown Party Areas and Special Events
Operate Rides (Bumper cars, Go Karts, Himalaya)
Prize Ticket Redemption

Confidential, Woburn, MA

Network Operations Support Specialist

Responsibilities:

Designed and refined Perl scripts and maintained script documentation
Spectrum software administration
Add entities to network monitoring Maps and setup device watches
Automation of repetitive tasks with scripts
Netcool administration and installation
Netcool Probe and ISM configuration

Confidential, Chelmsford MA

Technical Support Specialist

Responsibilities:

Provide Technical Support for Customer internet issues.
Opened, Followed up and Closed trouble tickets for customer issues.
Setup technician appointments for in-home customer troubleshooting
Helped customer configure computer and software for broadband internet connections.
Answered General inquiries on high speed internet connections.

Confidential, Bedford, MA

Various Positions

Responsibilities:

Total Control chassis configuration
Configured Netserver 8/16 modem banks for dedicated connections.
Add/Remove Static routes for dedicated customers.
Traced and moved telephone/ring down lines.
Maintained a list of recurring customer issues and recommended solutions
Manages a group of 80+ customer service technicians
Acted as a liaison between customer service and operations to analyze customer problems to identify and solve network issues
Managed abuse dept for assisting authorities in investigating illegal customer activities
Monitored support email for Accuracy, Quality and 15 minute response times
Participated in training programs to introduce new employees to various supported operating systems
Trained Customer service representatives for hostmaster position
Hostmaster for all domains hosted by (TIAC) including dns and smtp setup.
Assist operations in maintaining all shell machines (FreeBSD, SunOS, Linux)
Maintain customer service WAN consisting of 60 computers of various operating systems.
Foxpro database management and maintenance
Assisted developers with creationg of TIAC’s customer information systems
Customer information entry and validation
Resolved customer connectivity issues
Reported network outages
Configured customers internet software

Confidential, Woburn, MA

Salesperson

Responsibilities:

Daily sales and reports
Keyholder for opening and closing the store
Daily bank deposits

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Services Advisor Resume

Boston, MA

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