Professional Profile

Highly motivated consultant and training professional, committed to quality and accountability to ensure the best opportunity for employee growth and skills retention. Talents lie in project management, technical/procedural training, presentations, communication and client management. Excellent presentation and interpersonal skills. Demonstrate an ability to effectively prioritize and manage a broad range of responsibilities:

Project Management Presentations Organizational Skills
Quality Assurance Technical Training Curriculum Development

Skills and Experience

Facilitated corporate training in a healthcare and pharmacy environment. Implemented patient medication software in hospitals and triaged calls from medical personnel regarding the system. Consulted with clients regarding pharmacy benefit plan design, for self-funded and fully insured markets, in private, commercial and labor business segments. Managed care claim analysis - both pharmacy and medical claims. Contract and proposal management. Sales and business development within the PBM and managed care industry; negotiations. Provided Fortune 500 pharmaceutical industry clients and managed care professionals with health plan drug utilization movement to encourage formulary management. Industries served: healthcare, pharmaceutical/PBM, managed care, insurance, technology, government, not-for-profit, labor, security, energy, hotel/hospitality, consumer goods, professional services and financial services.

Employment History

Pharmacy Analyst, Hospital IT Systems Implementation, Confidential. (contract), 2012
Contract position to implement CareFusion into hospitals throughout the U.S. Interfaced with medication safety software to ensure that remote handheld devices accurately communicate patient medication to nursing staff; provide training to medical staffs. Triage call centers to troubleshoot technical issues. Formulary management. Project management responsibilities; work with a variety of teams to accomplish goals - both internally and at various client sites.

Marketing Associate (contract), Confidential 2010 - 2011
Create custom proposals and sales presentations for Dallas tax and accounting firm. Worked with sales leads to understand the business prospect, and to provide marketing materials to help support winning the business. Worked on healthcare, not-for-profit, government and oil and gas client proposals.

Substitute Teacher,Confidential, 2009 - Present
This position is an on call position at a private school teaching grades K-12, all subjects.

Executive Office Management Consultant (contract), Confidential 2009
Supported the CEO and senior staff. Board meeting materials, expense reports, travel arrangements and office management.

Office Manager, Confidential 2007 - 2009
Managed office for President, handled all incoming calls from customers - crisis management. Helped to set up protocols for new residence systems for high-end clients and businesses, handled billing and accounts receivables. Requested electrical permits in the Town of Greenwich and all other responsibilities related to this office.

Sr. Account Director, Confidential.2005 - 2006
High-level account management for pharmacy benefit clients. Worked with client administrators, trustees, consultants, brokers, etc. to renew contracts and to make recommendations for pharmacy benefit design and clinical programs in order to reduce spend and trend. Created presentations based on plan analysis; provided reports to support decisions to change benefit plans. Presented high-level presentations regarding Medicare Part D and reviewed technical requirements with prospective clients prior to implementation. Top 70% percentile of company.

PBM Business Development Manager, Confidential, New York and New Jersey Health Plan 2003 - 2004
Develop and execute a sales and business development strategy that focuses on maximizing new business and optimizing existing customer service and satisfaction. Contract management, develop and present proposals, document client specifications and initiate projects. Informatics-driven client and prospect consultation. Reviewed all RFP\'s and conducted strategy meetings within the plan. Responsive to 130 sales and account management colleagues. Finalist and prospect meeting presentations. Managed the pharmacy benefit for fully-insured members to include reviewing requests for prior authorization drugs. Participated in Medical Advisory Board meetings. Maintained 6.7% pharmacy trend.

Marketing Communications Coordinator, Confidential, 2001 - 2003
Managed the flow of information from corporate (Switzerland) to U.S.-based employees through e-mails and teleconferences/webinars. Successfully planned and organized a marketing conference in Orlando for 100 marketing colleagues around the globe. Distributed marketing materials to colleagues in various regions. Organized Web design meetings in various cities. Posted company news on the wire (Internet) and was involved with public relations activities. Created PowerPoint presentations.

Account Service Coordinator, Confidential 1997 - 2000
As part of the Sales team, consulted with Fortune 100 pharmaceutical clients with regard to sales data, reporting. Worked with client\'s Sales Admin, Marketing, Managed Care groups to provide them with drug movement information within the U.S. retail and institutional outlets. Provided managed care professionals with health plan drug utilization reports to make more informed decisions as to formulary management. Solid understanding of the flow of information through various systems to validate market research data. Monthly travel to New York, to meet with clients onsite.

QA Corporate Trainer, Confidential, 1995 - 1997
Technical training for processing medical claim forms through the Managed Care System. Design meetings with IT colleagues. Documentation of training materials and curriculum development. Employee development and needs assessments.

Senior Pharmacy Technician / Regional Trainer, Confidential, 1982 - 1994
Trained pharmacy personnel on computer system and process. Recruited, and hired pharmacy technicians and oversaw on-the-job training. Oversight of pharmacy operations to an extent, ensuring that managed care claims were billed properly and pharmacy records and inventory were in order. Handled all retail senior pharmacy tech responsibilities. Supported mail order to get new facility up and running and trained out-of-state pharmacy supervisors on process flow to help grow the business. Set up protocols for local physician offices to communicate with the region's pharmacies for refill requests and handled all training and troubleshooting calls.

Education and Professional Development

B.S. Business, Marketing
Registered Pharmacy Technician