OBJECTIVE

To provide world class service and achieve company growth through improvement and satisfaction of its customer base.

TECHNICAL SKILLS

• Experience with setting up and maintaining windows systems/network, including IIS 6.0, IIS 7.0, SQL 2012, Always On, HyperV, Azure
• Process and project management
• Proficiency with SQL queries and databases
• Experience with MAC, Windows, Unix operating systems
• Strong customer support, presentation, development and operations background
• Experience working with technical teams to provide fast solutions and follow - up.
• Willingness and eagerness to take on new challenges and assignments
• Documentation using html, OneNote, word, pdf and other popular formats.
• Ability and dedication to develop good relationships with partners and users
• Good knowledge of Photoshop, Lightroom, Illustrator, CorelDraw, Powerpoint

PROFESSIONAL EXPERIENCE

Operations Engineer

Confidential, Bellevue, Washington

Responsibilities:

• Assigned to Microsoft Windows Defender team as an Operations Engineer
• Troubleshoot issues with Windows Defender applications
• Handled build and decommission requests
• Participated in on call rotation off hours support
• Monitored and managed physical/virtual servers using Powershell, RDC
• Reviewed/improved on existing Sharepoint documentation
• Assisted with monthly patching of application and SQL cluster servers

Operations Engineer

Confidential, Redmond, Washington

Responsibilities:

• Assigned to Microsoft Safety Platform team as an Operations Engineer
• Updated Gomez Alerts for daily monitoring
• Performed requested Cosmos updates
• Set up SFTP on Azure using Vandyke Vshell
• Addressed incoming requests or issues related to Safety Platform applications and servers
• Handled decommission requests using MSAsset, MSInterface,
• Participated in on call rotation off hours support using Pagerduty app
• Monitored and managed physical/virtual servers using Powershell, AutoPilot
• Reviewed/improved on existing Onenote process documentation

Operations Engineer

Confidential, Redmond, Washington

Responsibilities:

• Assigned to Microsoft ECO group as Tier 3 Application/Operations Engineer
• Work with testers and developers to troubleshoot, identify, and resolve problems with deployment, configuration, functionality of the build in a production and test environment
• Maintain and updated existing test and production environments, which consists of physical and virtual machines
• Managed allocation and inventory of virtual machines using VMM System Center
• Perform and troubleshoot deployments of builds using Octopus and Sequence Manager
• Troubleshoot Network and Server hardware/software problems
• Review, maintain, update build out, deployment and maintenance documentation in OneNote
• Build out new servers in the lab including IIS, SQL 2012, Windows 2012, Windows clustering and Windows load balancing
• Update passwords and certificates for accounts and servers to ensure continuity of access to services
• Migrated production and test environments from Windows 2008 to Windows 2012 Datacenter, SQL 2005 to SQL 2008, SQL 2008 to SQL 2012, Onpremise to Azure
• Migrated production Onpremise environments to Azure
• Resolved reported issues by SCOM and Sitescope
• Worked with ECO Tier 1 and Tier 2 support to direct and resolve ECOhelp tickets
• Provided 24x7 on call support for critical issues related to designated applications

Systems Engineer

Confidential, Redmond, Washington

Responsibilities:

• Assigned to Microsoft’s Technical Services and Engineering OPS team
• Handled hardware and software updates for servers that support business applications as part of the Systems Operations team
• Worked with CLP team to maintain and update processes and documentations.
• Handled technical support for application users
• Performed windows 2008 migration of existing systems
• Worked with database information retrieval and updates
• Worked with developers and business manager’s to address product bugs and enhancements
• Configured systems for production, UAT, test and dev
• Handled system builds for production, UAT, test and dev
• Set up and updated MOM server and rules. Assisted with SCOM migration.
• Set up and updated server and client security certificates
• Managed virtual servers for some of our test servers/applications
• Monitored and addressed issues with automated jobs and system performance

MIS Director

Confidential, Bellevue, Washington

Responsibilities:

• Set up and configured new servers, including RAID (Dell/HP), redundancy and backup system
• Installed and configured Windows 2003 and Unix (Redhat) servers
• Planned out and implemented data center set up of production system
• Set up, maintained and configured firewall (Sonicwall)
• Set up and maintained mail servers (Postfix/Kerio/Exchange) with several domain names
• Supported PC and MAC in a windows network (including wireless access points)
• Monitored and maintained network performance
• Set up backup system for websites, SQL and file server.
• Set up DNS, IIS 6.0. websites, server certificates, beta sites, ftp for clients
• Developed and maintained client websites
• Setup and maintained Microsoft Exchange Server
• Researched and negotiated computer equipment purchases
• Handled support issues and maintained customer satisfaction.
• Set up Windows media streaming server
• Delivered site reports using Webtrends

Developer/Support

Confidential, Bellevue, Washington

Responsibilities:

• Worked directly under Support Manager to respond to user requests and provide overall user satisfaction.
• Coordinated with content managers to create and publish new information and changes from development to production and developed site usability improvements
• Developed migration scripts to implement batch updates to a SQL database.

Programmer/Analyst

Confidential, Bellevue, Washington

Responsibilities:

• Pushed HIPAA information drive initiative by making complex information easier to understand for medical and technical people alike. Used Flash and Director to create animation (please see my url for samples) and prototype applications created in Biztalk, ASP, XML and JavaScript.
• Authored and designed a session for MSDN titled “Deploying Windows XP”. Involved data gathering and creating write-ups for the subject as well as testing code scripts for demos. Written step by step instructions on how to deploy Windows XP together with screenshots. Also involved creating supporting documents such as Session Guide, Demo Script, Demo Setup, and creating Hyper-cam AVI demo files.

Programmer/Analyst

Confidential, Bellevue, Washington

Responsibilities:

• Handled recording, management, and solution of cases involving Microsoft and Web technology, particularly IIS 4/5, and technologies closely related to it such as HTML, ASP, COM, DCOM, JAVA, Exchange, Internet Explorer 4/5, Network technologies (Clustering, Load Balancing, domains, security) and Performance Analysis of Web Server.
• Wrote and contributed in writing Knowledge base articles for Microsoft MSDN and Technet users and answered questions in public Microsoft newsgroups. Analyzed various customer codes and collaborated with technical Account Managers, technical leads and other development support engineers both within the IIS group and other specialized groups to provide best solutions.
• Solved customers troubleshoot problems involving IIS development as quickly as possible
• Enhanced Knowledgebase so that Microsoft technical specialists and customers have easy access to information
• Answered queries in public Microsoft newsgroups

Systems Engineer

Confidential

Responsibilities:

• Effectively provided Client training for Fujitsu Limited in Asia Pacific region and local companies
• Lead and developed prototype applications and designed object oriented database
• Built domain environment for product exhibition halls and training courses
• Solved networking issues regarding product setup and network connectivity