SUMMARY:

• Seasoned professional equipped with more than 20 years of experience in software, systems, and product testing within the government and private sectors.
• Display well - honed interpersonal skills necessary in coordinating with business customers and technical teams. Possess excellent work ethic; recognized for consistently striving to exceed customer expectations.

TECHNICAL SKILLS:

• Software Testing
• Issue Resolution and Mitigation
• Test Generation and Analysis
• Technical Writing and Documentation
• Project Management
• End-User Support

PROFESSIONAL EXPERIENCE:

Confidential - Phoenix, AZ

Senior Test Engineer

Responsibilities:

• Performed full functional, integration, and regression testing of web applications and services running on Websphere and Java Hosted platforms to include ISCS SurePower /acceleRATE and Web Hosting projects
• Member of a cross-functional scrum team
• Analyzes epic and story cards to understand test coverage during each two week sprint
• Participates in estimation sessions on selected stories to be developed during sprints
• Participates in pointing sessions on selected story’s to be played during sprint runs
• Utilizes Rational Requirements Composer and Rational Team Concert to manage requirements and user stories
• Uses HP Quality Center 11 to develop, document, execute and uphold test suites for testing of web-based applications
• Decrease the amount of defects that impact customer satisfaction in the production environment by identifying, confirming, categorizing and assigning priority to track defects through the SDLC
• Validate code changes to correct defects, insuring that other defects have not been introduced
• Identify, develop and manage test data
• Uses Ready API to test web services
• Utilizing Toad for Oracle to execute SQL queries
• Uses JXployer for creating, updating and verifying LDAP files
• Ensuring cross-browser compatibility of UIs built on HTML5, Bootstrap and AngularJS frameworks
• Ensuring UI adaptability to mobile devices

Confidential - Fairfax, VA

Independent Verification and Validation Services (IV&V) Test Engineer

Responsibilities:

• Monitored the overall project development progress, developed test cases, and identified defects through the use of Polytron Version Control System (PVCS) Tracker, Jama Contour, and JIRA.
• Supported the Grants.gov system launch through the development and execution of test plans, cases and other related documentation during the site’s build and maintenance releases.
• Successfully identified and addressed key system issues through close coordination with the project management office (PMO), systems integrators (SI), and IV&V.
• Facilitated system, functional, and integration tests on Grants.gov components, which included website platform, interactive and dynamic Adobe forms, operating system and web browser compatibility, and system-to-system web services prior to launch.
• Administered requirement acquisition, documentation, and analysis.
• Acquired development requirements through PVCS Tracker and JIRA and communicated requirements to the system integrator.
• Tested web services using XMLSpy
• Built working relationships with grantor customer, systems integrators, IV&V, and Grants.gov personnel.

Confidential- Gaithersburg, MD

Software Test Engineer

Responsibilities:

• Collaborated with various customers and key industry stakeholders, such as Department of Motor Vehicle representatives, state administrators, the Department of Transportation, and contractors to accomplish unit and system testing.
• Extended comprehensive support to the company’s client base which composed of more than 500 end users.

Confidential- Reston, VA

Test Engineer

Responsibilities:

• Performed Siebel Softphone 7.7 testing using integrated voice recognition (IVR) software.
• Analyzed alignment of the computer telephony integration data activated pop-up screens and dashboard display through self-developed test cases and scripts in Mercury Test Director
• Carried out requirements gathering sessions with business owners to support the development of test cases for Computer telephone integration (CTI) application.
• Authored extensive systems documentation and user guides.

Confidential- Phoenix, AZ

Software Test Engineer

Responsibilities:

• Held accountable for management, testing, and maintenance of the ACT Contact and Customer Relationship Management System.
• Verified proper synchronization of the ACT client server and connected devices using palm and pocket PC hardware and integrated corrections as necessary.
• Organized database setups and test scripts to evaluate the capabilities of various systems and devices.
• Carried out system tests for ASP.net under WinXP and 2000 Pro
• Gained access to ongoing software progress and testing schedule by attending bi-weekly meetings.

Confidential - McLean, VA

Senior Test Engineer

Responsibilities:

• Accomplished weekly reviews on developed and implemented test cases.
• Conducted order management and logistics system testing while simultaneously running system verification for proper system integration.
• Relayed test case progress and results to the senior quality assurance (SQA) manager.
• Drove efforts to flawlessly accomplish learning systems applications regression testing while ensuring that the application is accurately incorporated into the quality assurance and production systems.
• Assumed full accountability in identifying critical system errors and communicating pertinent information to the developers through systematic breakdown and analysis of involved systems, logs, and files.
• Instituted self-developed testing procedures for new systems, together with the SQA manager.
• Developed innovative test approaches, cases, and designs, while maintaining strict compliance with system and user specifications.