MTS - QE Resume - Hire IT People

OBJECTIVE:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

MTS - QE

Confidential

Responsibilities:

Tested Airwatch web console and application on iOS and Android mobile devices.
Served as Scrum Master of an Agile Scrum team.
Managed and maintained virtual machines in vSphere.
Performed testing of security fixes for software vulnerabilities.
Tested restful API’s using Postman and Fiddler.
Performed high-level/critical validation and exploratory test coverage using different testing techniques on assigned projects.

Quality Assurance Engineer

Responsibilities:

Developed and implemented regression test techniques, created test plans, and verified accuracy of user documentation and manuals.
Executed manual and automated test cases, documented actual results, and evaluated actual to expected results.
Conducted formal test case review in HPQC and led sessions with project QE and incorporated feedback.
Documented and tracked software failures using Jira.
Functioned as a member of an enterprise production support team
Served as SME as needed across multiple teams and quality departments.

LV II Technical Support Specialist

Confidential

Responsibilities:

Managed WLAN’s for hotels, fast food chains, truck stops, retail stores and hospitals.
Functioned in a call center environment receiving 30+ technical calls daily.
Provided network support for 3500 international locations.
Performed computer troubleshooting, issue resolution and general wireless session problem solving.
Provided direct Support for 275k daily user logins.
Guided on site technicians and managers through remote install/repairs.
Tracked, monitored, and followed up on inquiries or requests to ensure client satisfaction.
Trained and mentored junior technicians.