Senior Software Quality Assurance Analyst Resume

SUMMARY:

Competent Software Quality & Business Analyst possessing over 16 years of practical software test management and process improvement experience.
Strong written and verbal communication skills and the ability to build strong relationships with customers, managers, and team members.
Always ready to learn a new skill or software tool in the ever changing technology world.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Software Quality Assurance Analyst

Responsibilities:

Working with various clients on all types and size projects
Create test approach, plans and cases as well as estimates, risk management and defect management in both a waterfall and agile environment.
Prepare and presented accurate documentation for software release certifications and audits.
Collaborated with all client team members, to evaluate or diagnose problems and recommend possible solutions.
Strong knowledge of writing clear and articulate test plans & scripts based on the needs in both functional and detailed step - by-step test and execution.

Confidential

Senior Software Quality Assurance Analyst

Responsibilities:

Assisted with the documentation of functional and non-functional requirements and user stories.
Creation of Functional and UAT test plans and test cases of the Confidential environment for HSN’s Sales and Customer Service that support HSN's TV, Phone and Digital Sales Operations .
Testing involves not just the functioning of the Confidential and its customer experience but also error conditions, database & data, voice recording and logic testing.
Part of a team that collaborated on the project from design to deployment of HSN's New and enhanced Interactive Voice Response System ( Confidential ). HSN's Confidential services over 100K calls a day, placing $1.3 Billion orders per year and is considered one of the best Confidential systems in the world.
Test Lead for several of HSN’s internal applications that are an integral part of the business. The SmartCall application is a robocall system that can send messages to customers with important information pertaining to them. VCU is an application that orders phrasing and voice over recordings with our professional services.

Confidential

SQA Test Lead & Process Analyst

Responsibilities:

Took part in the development of a single testing process framework and templates in support of various operations and organizational cultures providing superior testing services to customers.
Our team created and published all documentation/templates for the waterfall and agile testing framework. This framework was utilized by all Nielsen Testing associates and consultants globally.
Assisted with the HP Quality Center project manager and administrator with user set up and training for over 3,000 users and more than 400 projects throughout the globe.
Assisted with the virtual and in-person classes for global users regarding Quality Center application, process and test management.

Senior Quality Analyst/Business Analyst

Responsibilities:

Lead SQA for Toolbox, an application developed using Microstrategy and SQL. Tool Box was an internal research software program that helps our Marketing and Stat Research departments to answer various questions regarding the viewing of Time Shifted Viewing or TIVO/DVR program playback.
Creation of business requirements and user stories for various projects within Local Ratings

Senior Quality Analyst

Responsibilities:

Lead a team of five from design through implementation for various Nielsen applications such as Market Breaks, MyEvents and New Millennium.
Responsible for providing a single point of contact to the AppDev team on a project.
Provided any test estimations and time lines, developed test cases and executed them.

Software Quality Analyst

Responsibilities:

SQA for Custom Reporting for Nielsen’s National Broadcast and Cable clients.
Worked on the HBO Promo Effectiveness Study. Tested data by running queries against the data warehouse using Brio.
Create and manipulate test plans to ensure custom software meets defined business requirements.
Communicate with Marketing, Support Analysts and offshore programmers on various software issues.