SUMMARY:

• I have over 15 years of progressive IT experience in various business environments.
• I am proven problem solver with excellent communication and diagnostic skills.
• I have developed a broad skill set that allows me to traverse IT functions to identify problems and develop productive solutions.
• I take pride in my ability to define a process for improvement or to resolve an issue when a documented solution does not already exist.

TECHNICAL SKILLS:

• Windows XP/Vista/7/8/10
• Windows 2003/2008/2012 Server
• Windows Clustering
• SQL Server 2005/2008/2014
• Visual Basic
• C#
• PowerShell
• HL7 Integration and Troubleshooting
• GE AgileTrac
• GE Muse
• GE Centricity RIS Database Manager
• Aranz Silhouette Suite
• CBord
• Endoworks
• Dentrix
• Picis Pulsecheck
• OIS Winstation/Symphony Web
• Salesforce Marketing Cloud

PROFESSIONAL EXPERIENCE:

Confidential

Senior Application Support Analyst

Responsibilities:

• Provide support across all Jason Pharmaceutical business units
• Manage all aspects of Saleforce Marketing Cloud usage from subscriber import to campaign automation
• Develop solutions to integrate external systems such as Tealium AudienceStream, Qualtrics, Ekomi with Blue Martini
• Create custom applications
• Production Support Tools - Automate recurring order testing and common production support tasks
• Cvent Import - Import event registration data into Exigo Backoffice
• MWCC-Nav-Import - Convert franchise order forms from various formatsto Microsoft Dynamics Nav XML files
• Create technical processes for marketing campaigns and special events
• Coordinate IT resources for product launch and discontinuation

Confidential

Application Systems Analyst II

Responsibilities:

• Coordinate implementation projects for clinical ancillary applications
• Manage all aspects of implementation from infrastructure to Go-Live support
• Evaluate and re-engineer clinical data workflow
• Assist HL7 interface design
• Develop and execute test plans and scripts
• Create and document application support model
• Coordinate server patching and updates
• Prepare change management documentation
• Work with vendors for product improvement

Confidential

Senior Systems Software Specialist II

Responsibilities:

• Managed and supported clinical ancillary applications
• Provided 24/7 server and user support
• Coordinated installation of applications and related hardware at server and desktop level
• Created institutional documentation for supported applications
• Managed rollout of version upgrades and patches
• Served a liaison between clinical departments and application vendors

Desktop Support Team Lead

Responsibilities:

• Supervised a team of 4 technicians
• Provided support to critical areas such as Emergency Department, OR and Intensive Care Units
• Ensured Service Level Agreements for assigned areas are met
• Managed projects assigned to the team
• Audited technician performance and efficiency
• Provided next level of support for technicians

Customer Support Analyst

Responsibilities:

• Migrated users from Windows NT 4.0 to Windows XP
• Created and managed user accounts and print queues in Active Directory
• Participated in projects to roll out new hardware and systems in environment of over 5000 users
• Participated in IP migration projects to upgrade network infrastructure
• Installed and supported user desktops, printers, scanners, and Blackberry devices

Confidential

Technical Support Analyst

Responsibilities:

• First point of contact for UBS Hedge Fund Services client base
• Performed installation of Prime Access software via phone and Remote Control
• Setup user accounts and account reporting
• Provided full technical support via phone and desk side support for clients

Confidential

Hardware Support Technician

Responsibilities:

• Diagnosed and repaired desktops, printers and servers
• Responded to calls assigned through Global Problem Management System
• Maintained inventory by ordering replacement parts in and out of warranty
• Assisted System Administrators with moves and rollouts

Field Engineer

Responsibilities:

• Performed desktop, server and printer maintenance and repair in and out of warranty for clients such as Confidential, Katz Media Group, Fox News, and New York Stock Exchange
• Verified warranty status for client’s hardware and processed claims
• Performed LAN and PC installation and support for Small Business clients

Confidential

Network Administrator

Responsibilities:

• Managed network of 150 users and 3 servers including 2 computer labs and 100 students laptops
• Maintained student Web and Email accounts and services
• Maintained and updated databases for Drug Information Center
• Participated in developing plan to in corporate technology in Doctor of Pharmacy program

Confidential

Technology Administrator

Responsibilities:

• Managed installation and administration of network for retail and day trading
• Maintained connections to market data providers and remote offices
• Provided desktop support for end users
• Reduced costs and increased system usability by migrating to IP based services versus dedicated line connections to each service provider
• Assisted in planning infrastructure to accommodate the addition of 4 remote offices