TECHNICAL SKILLS:

Programming: Java, C#

Tools: SDLC, Selenium, Telerik, Microsoft Visual Studio 2010, Microsoft Test Manager, SQL Server 2014, SoapUI, MongoDB, Windows 7, Windows 8.1, OS X, iOS, Android, BrowserStack, MailChimp, Email on Acid, Litmus, Microsoft Team Foundation Server, JIRA, Basecamp, Workfront, SharePoint, GitHub, TeamCity, Microsoft Office Suite 2010

Process: Agile/Scum, Waterfall Methodologies

Domain/Expertise: Requirements Gathering, Strategic Planning and Execution, Consumer - Facing Applications, Production Strategies, UX/UI, Product Management, Project Management, Data Analysis

PROFESSIONAL EXPERIENCE:

Confidential, Washington

Software Quality Test Engineer and Business Analyst Consultant

Responsibilities:

• Performing data-driven regression, automated, database, and compatibility (browser and mobile) testing and optimization geared towards a growing audience, increasing engagement and creating a best-in class experience for consumers.
• Understanding of the requirements based off design documents and functional specifications.
• Coordinating with clients to construct test plans and test data preparation to meet business needs.
• Defect logging, tracking, and reporting.
• Managing projects across all digital platforms (Desktop, Confidential, Android and Windows) through full lifecycle under aggressive timelines.
• Leading personalization initiative to reduce abandonment and increase user retention by assessing competitive landscape and developing recommendations and advertising sectors for web and mobile products.
• Recommending, developing, and applying market research techniques to assess the optimization opportunities and usability of mobile and web products.

Confidential, Georgia

Quality Assurance Analyst

Responsibilities:

• Conducted manual tests for digital marketing implementation across industries for exceptional customer experience with focus on ease of use.
• Ensured accessibility guidelines were adhered to through real world user behavior emulations using BrowserStack, Email on Acid, Litmus, and iOS and Android mobile devices to ensure compatibility.
• Verified publications contained no HTML, typographical, or product errors via requirements documented in Basecamp and Workfront, to enable faster and continuous delivery.

Confidential, Alpharetta, Georgia

Quality Assurance Analyst

Responsibilities:

• Developed and documented application test plans based on software requirements and technical specifications using Microsoft Team Foundation Server (TFS).
• Demonstrated ability to successfully execute manual and automated test cases across a complex in-house application using Telerik running scripts written in C#.

Confidential, Atlanta, Georgia

Associate Software Test Engineer

Responsibilities:

• Worked with senior management, key stakeholders, and a diverse team of engineers to ensure the web application met production level requirements in a high-paced, agile environment.
• Executed manual tests across five browsers (Safari, Chrome, Firefox, Internet Explorer 9 and 11) and iOS and Android mobile devices to ensure compatibility.
• Conducted cross-browser automated desktop testing using Telerik with scripts written in C#.
• Identified key market differentiators and produced competitive analysis to identify actionable recommendations in development of cases for regression and UAT testing which would lead to greater customer satisfaction.
• Collaborated with the marketing team to develop strategies for campaigning across multiple social media platforms.

Confidential, Atlanta, Georgia

Quality Assurance Analyst

Responsibilities:

• Used Microsoft Test Manager and the Microsoft Team Foundation Server (TFS), and prepared, edited, and reviewed test documentation to efficiently regression test the ServSuite product, with over 200 cases to validate functionalities before each release.
• Performed regression testing in a timely fashion, manually test 7-9 cases a day, in order to meet team deadlines during project sprints to ensure product releases, which had 50-60+ test cases, were deployed with a 5% or less defect rate.
• Enhanced and automated test cases to introduce a faster method of testing for the product while learning C#, SQL, Microsoft Visual Studio 2010, and Selenium, and produced 3-4 automated regression scripts a week.
• Used Microsoft InfoPath in conjunction with SharePoint and TFS to track defects during sprints to ensure timely resolutions and revalidations were performed within 48 hours or less.
• Entrusted to monitor and record defects, as well as changes in the application’s code for weekly management statistics, and tracked and reviewed reports to ensure teams stayed within SOX Compliance.
• Collaborated with team members and technical groups internationally via telecom to discuss desired deliverables, defects and project risks, navigating the distance barrier to achieve the completion of assignments.

Confidential, Atlanta, Georgia

Customer Service

Representative

• Supported overall awareness of Confidential structure, business goals, and in-house applications by keeping all online postings up to date, uploading new posts every 3 hours and researching other vendors to keep rates lower than the competition.
• Maintained high-level customer satisfaction with telephone and e-mail support to 5-10 customers per day to ensure products ordered were received within delivery estimate, as well the turnaround time of less than 7 business days if replacement was necessary.

Confidential, Atlanta, Georgia

Associate/ Intern

• Performed in top 5% students in current year, acting as peer mentor and tutor to colleagues.
• Participated in the facilitation of a Raspberry Pi based workshop of 15-25 students at the Atlanta Stem Fest 2014.
• Awarded The David Retik Award for Excellence.
• Successfully completed six months of coursework in technology, including comprehensive hardware and software components, business communications, and professional skills.